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Romania
4 reviews
15 helpful votes
Follow Winnifred C.
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They have a property of mine showing an EPC rating of E, when it is in fact D. It has been D for well over a year. This was pointed out to them numerous times and they refuse to correct their mistake, and in the process they appear to be attempting to undervalue my (and presumably many other people's) property. As a lot of people use their website and try to get an idea of property value from doing so, and as they appear to deliberately do nothing about their inaccuracies, I am happy to arrange group legal action for other people also affected. Just go on twitter with hashtag #ZooplaLegalAction and I will keep an eye out for you.
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Date of experience: November 21, 2024
GB
1 review
4 helpful votes
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A house I recently sold has apparently lost £15,000 in value in six months, despite it being identical to another property in the same street which they value at £120,000 more than that one, despite their conservatory being much smaller...! How ridiculous.

Date of experience: July 11, 2019
GB
1 review
0 helpful votes
Follow Tim H.
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Do not Rent, Buy with William h brown in Dewsbury or Wakefield and sequences in Liverpool customer service is poor all for the landlord's not the Tennant's. Had to live in a damp detached bungalow for 3 year every thing was done on the cheap cheap repairs and caused both of us bad asthma and problems to our lungs, blamed us for condensation and damp even though bungalow was built on a mill plan. Sleep with Windows open in freezing temperature's every night. Took 2 years to put a new window in lounge as was a solid glass frame no opening. Rowan Moore in Liverpool sequences had a stinking attitude when we needed Repair's doing oh i will get bk to u and never did useless. No calling bk we had to do all ringing round for them. I would not recommend going with them all for the money not supporting the customer and there needs even charge tenants renewal price of £120 Not like Robert Watts they are much better than William h brown

Date of experience: July 18, 2016
GB
1 review
4 helpful votes
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Undervalued
September 19, 2015

I have contacted on several occasions. It's a joke nearly 40,000 undervalued. I really don't know how they value the properties. I live in an apartment and it's really great condition. Every other one is valued higher.

Date of experience: September 19, 2015
GB
1 review
3 helpful votes
Follow Letitia S.
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I made a big mistake filled in their form now my home is about £80,000 less than its value according to them. I have asked them to take the information off completely as it's misleading people looking to buy in this area. They refuse to remove or update the value such ignorance probably a law against it such as false information or something. Don't ever trust these people your in for a shock if you do.

Date of experience: March 20, 2016
GB
1 review
3 helpful votes
Follow Sandra S.
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Zoopla have valued our house, a five bedroom detached house with three receptions and three bathrooms in Bexley for £424,000. It is in a road of detached houses ranging from £675,000 to £1,000,000. There are two ex police house semi's up the end of the road valued at £523,000 which are rented out and really tatty. On the strength of this ridiculous valuation we have been receiving offers of £200,000 less than the asking price. Thanks a lot Zoopla. Every other house in the road is quite accurate. Useless

Date of experience: June 13, 2020
GB
1 review
4 helpful votes
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Rubbish
March 9, 2019

House looked nothing like the pictures. Every room had something wrong with it. Was left waiting til the estate agent decided to show up. Wasted money on two taxis there and back... waste of my day!

Wouldn't recommend and won't be using again

Date of experience: March 9, 2019
GB
1 review
0 helpful votes
Follow August T.
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Mis-sold Products to Us
September 19, 2022

Zoopla said we could try their services for 6months at a reduced rate.
It turned out to be pretty useless. We ended up not using them and told them so.
We had only agreed to try them for 6months.
Instead of refunding us, they charged us for a further 6months.
This is 12 months for a service we didn't use. We did not list a single property with them and barely logged into the account.
They said the account had automatically renewed for a further 6months even though we had told them at the start we did not want to continue with them.
We feel like we have been ripped off.
Horrible customer service and horrible ethics. Avoid if you are an agent. Use one of the other listing sites.

Date of experience: September 19, 2022
GB
1 review
5 helpful votes
Follow Dr S.
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I have had two properties valued recently and Zoopla have independently undervalued each of them by 20%. Butting their noses in when nobody has asked them. I have rejected a ridiculous offer by someone claiming to know' what my house is really worth because of their links to Zoopla.

Date of experience: December 16, 2019
GB
1 review
1 helpful vote
Follow Ann N.
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Approximate valuation on this company's site have went haywire
What was valued at one price in November has now fallen through the floor due to errors in their system
The worrying thing is banks & other lenders use this company as a guideline

Date of experience: January 21, 2020
Poland
1 review
0 helpful votes
Follow Martin G.
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They have a property of mine showing an EPC rating of E, when it is in fact D. It has been D for well over a year. This was pointed out to them numerous times and they refuse to correct their mistake, and in the process they appear to be attempting to undervalue my (and presumably many other people's) property. As a lot of people use their website and try to get an idea of property value from doing so, and as they appear to deliberately do nothing about their inaccuracies, I am happy to arrange group legal action for other people also affected. Just go on twitter with hashtag #ZooplaLegalAction and I will keep an eye out for you.

Date of experience: August 22, 2023
GB
59 reviews
28 helpful votes
Follow Liz kendall John Healey David lammy C.
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Picture from
September 8, 2023

I don't look for properties from zoopla because they are all copies from Google images. Its a huge scam. All so estate agents in Barnsley are doing the same thing. Images from Google and then over pricing and lieing about the property

Date of experience: September 8, 2023
GB
1 review
0 helpful votes
Follow Martin W.
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House is far lower than it should be. Zoopla use sale indicators from recent properties sold in your postcode area, which i have many flats in my postcode and only two detached homes. My other neighbour sits in another postcode and the value of their property is off the scale by comparison.
Zoopla also show my house as 3bed house and wont change it to 5bed it actually is. They say data is taken from 3rd parties but I've validated this and its simply not true.
They are flatly refusing to do anything and claiming its not in there power when it is.

Date of experience: July 7, 2023
GB
1 review
0 helpful votes
Follow Gadija E.
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Firstly, i do no recall ever giving Zoopla to determine even an estimate of the value of my house. And worst wgen they devalue my house and it is totally wrong as they did it the same time my neighbour's house became inhabitable. Their price remains the same and mine went diwn by almost 60%. They blamed it on their algorithm. So they become totally insensitive to ordinary hardworking people's request to fix their invalid data input.

Date of experience: April 29, 2023
GB
1 review
6 helpful votes
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Total morons
July 6, 2015

This shower valued my ex council 3 bed semi 3% more than I purchased for from the council,
I have asked them to find me 2 similar properties for their valuation and I can then sell mine, buy their 2 and still have money over to go on a very nice cruise. Oh happy days- hurry up zoopla please.
All joking aside they are idiots. A friend of mine is an agent and he said a lot of agents in Bournemouth have ended their subscription to the zoopla service as it has done more harm than good.

Date of experience: July 6, 2015
GB
1 review
0 helpful votes
Follow Allan H.
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An algorithm or AVM will only spew out what it is fed with, in Zoopla's case - input wrong data and you get wrong results which inevitably is shown in their current valuations and estimates of properties, feed in garbage you get garbage.

Date of experience: March 16, 2020
GB
1 review
7 helpful votes
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Zoopla
December 21, 2019

Zoopla's credibility is well and truly cooked! Any homeowners out there who have had a coronary after seeing how this company has recently estimated/valued their home - take a look on the Trustpilot site and see for yourself the damage this company is inflicting on ordinary people -GET INVOLVED

Date of experience: December 21, 2019
GB
1 review
4 helpful votes
Follow Simon W.
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Absolute rubbish is a very polite way to describe this Mickey Mouse outfit. The information is usually very wrong and the estimated prices are a complete joke. Another company trying to make money out of other peoples information that should be shut down.

Date of experience: September 27, 2013
GB
1 review
6 helpful votes
Follow Owen E.
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I am a letting agent and actually advertise my properties on Zoopla.
The company have almost tripled their charges within 13 months, they never get back to me when I complain that their not showing all of my properties and their full of empty promises.
AVOID

Date of experience: July 15, 2013
GB
1 review
7 helpful votes
Follow Nick P.
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Just sent this to Zoopla: Your valuations are wildly inaccurate. My home is valued nearly 50% lower than my neighbour who enjoys an identical property to mine. Also, I noticed other properties in my block are incorrectly valued. Whatever system Zoopla is using to value properties is flawed. If I was selling my property now, I would avoid any agent who advertises on Zoopla due to these embarrassing valuations.

Date of experience: November 6, 2013

Overview

Zoopla has a rating of 1.6 stars from 37 reviews, indicating that most customers are generally dissatisfied with their purchases. Zoopla ranks 258th among Apartment Rental sites.

service
8
value
7
shipping
6
returns
7
quality
7