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Georgia
1 review
3 helpful votes
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Outdated maps
June 4, 2017

We live on a county reservoir that was built in 1989. Zillow is using a map that is so old, the lake isn't shown.

Date of experience: June 4, 2017
Oklahoma
1 review
10 helpful votes
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This is without a doubt the worst company I have ever seen as far as customer service and trying to get a resolution to a problem.

Date of experience: January 6, 2015
California
1 review
2 helpful votes
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Zillow lacks transparency with its users and public, zillow games the people and thrives off of bad news.

Date of experience: June 18, 2011
Virginia
1 review
6 helpful votes
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I was looking for a home to rent and saw what that is listed as a 5 bedroom 4 bathroom home however it is only a 3 bedroom 1 bathroom property

Date of experience: August 13, 2015
Washington
1 review
1 helpful vote
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They do list all homes on their site. They do not include Redfin homes. If you want to know what what really on the market, use another site.

Date of experience: August 3, 2018
Washington
1 review
4 helpful votes
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My husband and I used Miller Laine for our possible investment. They were really nice and helpful. Very easy to talk to, and very polite.

Date of experience: August 11, 2014
Tennessee
1 review
11 helpful votes
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UPDATE - Zillow sent me several links to get the problem fixed. One involved getting the agent to post the listing at NO charge, but after sending him the link and how to fix it, nothing happened. So I followed the link to re-post the house on my own- again - no charge. All the original listing information was there except for pictures, so after a few minutes uploading the pictures I wanted to show, the listing was back up. The only thing is that it now shows "For Sale By Owner"
Evidently there was a dispute between ListHub (feed provider) and the realtor. As the realtor himself could have fixed the problem for NO CHARGE, in less than 30 minutes, I am seriously thinking of upgrading realtors.
Though I feel that even if a listing has been pulled by a feed provider the status shouldn't be automatically "off market" unless there has been specific verification, I feel much better about Zillow.
Zillow refuse to show correct status of my house, which is FOR SALE. Zillow intentionally shows FALSE information by showing it "Off Market". I have tried to get them to correct this, but they refuse, and are causing me potential financial harm. I have reported them to consumer affairs, as they claim it is information in an MLS feed, which is FALSE. The MLS feed is received by all the realtors, and their sites are showing my house as "For Sale" and show proper price reductions. They should be required to show true information, not INTENTIONALLY show False information.

Date of experience: May 2, 2015
Alaska
2 reviews
3 helpful votes
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House not listed as for sale on a Google. In fact it is listed incorrectly as "currently not for sale."

Date of experience: December 18, 2019
Virginia
1 review
5 helpful votes
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Their estimate for the property is 415k$ ans is listed for350k$ how come?
I think they push the price up artificially.
Big bull crap.

Date of experience: November 29, 2013
Saudi Arabia
2 reviews
0 helpful votes
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Home Value
October 9, 2023

Zillow is better than others for evaluating home value...

Date of experience: October 7, 2023
Maryland
11 reviews
104 helpful votes
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Where is the negative star?
September 16, 2019

We went through Zillow and it has been one long nightmare from June until September 2019. How they even receive three stars, I will never know.

Date of experience: September 16, 2019
Wisconsin
1 review
0 helpful votes
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Don't book a showing
January 20, 2023

Contacted by 10 different realtors - endless phone calls and text messages all because I tried to book a home viewing.

Date of experience: January 20, 2023
New Hampshire
1 review
2 helpful votes
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Horrible
May 2, 2017

I don't understand what's the point of filling out all your information. No one ever responds to you.

Date of experience: May 2, 2017
Georgia
1 review
1 helpful vote
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Terrible customer service for Landlords. Disabled my account before I finished the listing and nowhere to call. Horrible communication process.

Date of experience: July 12, 2022
Virginia
4 reviews
7 helpful votes
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Review Censonship
July 20, 2017

Wrote a review and found out Zillow coordinate's their response with the reviewed agent/company - Censorship

Date of experience: July 20, 2017
North Carolina
1 review
3 helpful votes
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Incompetent
June 21, 2019

These idiots could not even determine the value of our home. Why would anyone deal with a company that is clueless about real estate.

Date of experience: June 21, 2019
Florida
4 reviews
3 helpful votes
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Great Service
April 30, 2021

If you want to buy MLS leads then it is the best site. Very Nice Experience with this site and I found everything I need for the Real estate market.

Date of experience: April 30, 2021
New York
2 reviews
2 helpful votes
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ZILLOW ALLOWS SLANDEROUS AND LIBELOUS POSTS OF REALTORS AND DOESNT ALLOW A RESPONSE FROM THE REALTOR I HAVE HAD UNQUALIFIED TENANTS GIVE ME BAD REVIEWS BECAUSE I CAUGHT THEM FALSIFYING PAPEROWRK I KEOT THE DIRTBAGS FROM GETTING AN APARTMENT AND ZILLOW ALLOWS THEM TO SLAM ME... ZILLOW CHEATED ME WHEN I PAID FOPR ADVERTISISNG BY SENDING LEADS ALREADY LISTED ZILLOW NEEDS TO GET LOST

Date of experience: February 15, 2019
Florida
4 reviews
49 helpful votes
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They say nothing is free and that couldn't be more true than being a homeowner and posting a rental ad on Zillow. Once you sign up and become a member you become a lifer meaning they retain your info for life as there is no ending or deleting your membership info. All you can do is change it except for your phone number, changing that is not an option. That will remain in their files for life and as long as you have an active ad with your phone number as the public contact, it will remain open and unprotected from sweepers and bots. As soon as your ad is posted then the out of state calls and e mails begin. Even hiding your e mail address from the public profile does not stop Zillow from sending so called leads to your inbox, all claiming hyped up income levels originating from out of state realtors or fraudsters posing as interested renters. Then you will notice a huge increase in spam. Even if your e mail is hidden it undoubtedly is sold or shared with mailing list collectors where the spamsters and fraudsters skulk around. Zillow owns Trulia and an ad posted to Zillow is automatically posted to Trulia so it's hard to say who the most responsible party is as far as the tons of spam you will receive from third parties but you will be spam bombed after posting your ad. If you actually agree to a showing of your property you will most likely be stood up as I was twice. Then the phone calls will stop completely and you will realize you just gave your private info away forever for nothing in return, to be sold or given to scammers fraudsters and spamsters. You will also notice the zestimate of your home value and rental value steadily decreasing if you refuse to contact their out of state leads/realtors/rental management companies. Its all designed to scare the homeowner into hiring their paid subscribers (realty agents). Beware and do your homework on how rental fraud scams work. And realize nothing absolutely nothing is free. Read Zillow reviews from homeowners before you post an ad, not like me afterwards when it's too late.

Date of experience: November 15, 2017
Missouri
1 review
1 helpful vote
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Warren Pineda in Knoxville, TN is absolutely wonderful! You won't go wrong with him. He goes the extra mile and will totally take care of everything!

Date of experience: March 18, 2016

Overview

Zillow has a rating of 1.7 stars from 582 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zillow most frequently mention real estate, customer service and home value. Zillow ranks 1206th among Real Estate sites.

service
92
value
89
quality
88
+36