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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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I really expected it would take two to three weeks, or more, to get my glasses. Other places I have bought from took every bit of three weeks. Zenni, on the other hand, processed my order quickly and gave me a two week timeline. I was pleasantly surprised to find them in my mailbox after about 8 days!
Thank You so Much for my glasses they came on time! They are so beautiful and I Love them!
No no no no no no no no forcing people to leave a review is barbaric. Stop it.
I wanted neutral frames. That they were. I needed progressives. That they were. I am still getting used to them but find them most helpful when watching TV and working on my laptop or phone. But otherwise, can't drive with them; too dizzying. Glasses are slightly tight on the arms but otherwise good quality and great shipping time frame.
I have ordered 6 pairs already & never had a issue. Love it
I ordered some glasses that absolutely didn't fit my face. Too tight. Zenni took them back with full credit and I got another pair that fit amazing.
It was quick, efficient and simple. The order was for myself, I am away from from home. I needed glasses for 8 weeks. These worked great. Love Zenni.
So cute they look great on me! Shipping was a little slow but besides that it was great!
Glasses were very good for the price I paid. I would definitely buy another pair soon!
Excellent. Will definitely be a return customer! High quality product at affordable prices. Fast shipping and delivery. Packaged nicely and product arrived as described.
I love my glasses and have gotten so many compliments on them
The process of getting glasses from Zenni is fast and easy!
Always great. Good experience. Always fast and effective.
Amazing! I found out bout Zenni via a friend. I'm never usually happy with my glasses. But I went on site ordered 2 pair and I'm loving me! Fabulous! Spread the word. Ps. I see better out of Zennis glasses then most I ever owned. Ty Zenni!
I have ordered several pairs of glasses, they are fast to arrive and I receive compliments on all my glasses that I've ordered so far and I'll
Be ordering more! All my friends want the zenni website!
The whole process was super easy and straight to the point, as someone who suffers from social anxiety this is a great way for me to get my glasses without having the fear of my stutter showing.
My 9yo and myself are very pleased with the quality and fit of these glasses. The entire blue portion is easily adjustable. We are both very happy with our choice! And such a great price!
MY NEW ZENNI GLASSES ARE EVERYTHING I WANTED THEM TO BE AND A GREAT PRICE ALSO THANK YOU FOR MAKING MY LIFE GOOD
Take time for me to be able to get use to them. I use to be able to focus but not good. And now when I take them off, I can't focus. Everything is very very blurry. I hope that's normal.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members