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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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They are professional, quick and inexpensive. They have a lot of options. Glasses for any vision and any budget.
Fast, reliable service. Great quality. Have used for years with no issues.
Fit is perfect, scrip is spot on. They were out of some colors. ButI was able to find a style I liked.
The glasses took a bit of time getting there but it was so worth it when they did! They look really cute and they're comfortable on my face not too mention they were only $25! You literally can't beat that!
My glasses from Zenni Optical were delivered quickly and have been a great help! The price was very reasonable and the prescription was done correctly. Thank you!
I ended up accidentally ordering my son a size medium kids glasses when I meant to order extra small because of confusing sizing on the website. I filtered by kids glasses and was not expecting both an adult size and a kid size to be on the glasses. I saw "extra small" and so thought I was getting extra small kids. It turns out it was medium kids instead. I am in the process of returning them and have ordered some that are the correct size but feel that this could have been made much clearer on the website. Thank you.
Very satisfied with quality, price and service. I will recommend Zenni to friends and family.
The glasses arrived in an appropriate amount of time and were good quality. However, I realized soon after placing the order, that I never received any Zenni Rewards for my purchase. I reached out to the customer service team and was told that there was nothing that could be done. Supposedly the rewards account needed to be created 48hrs before I made the purchase. As compensation, I received a coupon for a tiny percentage off my next order.
Thank you for posting your Zenni review of our Rewards program, which we were sorry to read that you joined less than 24 hours before you placed your most recent order, and which we confirmed could not be applied retroactively to an order. Consequently, we apologize for any disappointment you experienced as a result. Nevertheless, it was good to see that we offered you a promo code worth 15 percent of the price of the glasses on your next order, and we hope that this promo code will provide a measure of amelioration for this matter. We also hope that you will use it on your next order with Zenni, which will be placed under the terms of our Rewards program, from which we are glad you will benefit.
Great experience all the way around from the ordering process to the final product.
My 4 year old was prescribed glasses for the first time ever. The pair we ordered from the eye doctor were adorable but not very durable. Within 2 weeks he had mangled them beyond repair so we ordered these from Zenni and he loves them just as much as we do!
Easy to order and arrived on time. My glasses fit perfectly.
I have ordered 3 pair of glasses over time from you and been very please with how quickly they come and how good the quality is.
The first pair I bought just weren't right for me. I chatted with customer service and they exchanged that pair for glasses that are perfect for me. No hassle!
My son is so rough on glasses and prefers them with the strap on the back. There are just not that many options but he loves them.
The glasses are fine but it's tricky to get the right size. No eye place will adjust the frames because they say the plastic will just melt.
Thank you for posting your Zenni review of the eyeglasses you ordered recently. We were sorry to read that the two pairs of glasses you ordered on August 18,2021, in full-rim, rectangular, flexible-plastic, purple kids’ frame 2011317, with a frame width of 132 millimeters, did not fit the child for whom you purchased them, and that the other frame from this order, o3437606481, full-rim, rectangular, plastic, blue frame 263416, with a frame width of 123 mm, also did not fit the child well. Consequently, we are sorry for any dismay you and the child experienced as a result. You returned these glasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account, and you used this store credit toward the purchase of two new pairs of glasses for the child, in full-rim, square, flexible-plastic, spring-hinged, sky-blue frame 2011916 and the same frame in plum, model 2011917, both with a frame width of 129 mm. It is good to know that these two frames fit the child well. Moreover, since you mention that it’s difficult to find an eyeglasses frame that is the right size, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and we thank you again for posting your review.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of the order you placed, o4172069361, on September 22,2021, for a pair of eyeglasses for your son in full-rim, rectangular, flexible-plastic, spring-hinged, black frame 294721, with a frame width of 129 millimeters, which we were sorry to read did not fit him well, and which we were also sorry to read that the filter you used to find the frame did not result in frames in the extra small category you had hoped to find. Consequently, we apologize for any dismay you experienced as a result. When you contacted us on October 29,2021, to advise that these glasses broke, we emailed you instructions to return the glasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account. However, it was good to see that on this same date, you placed a new order, o4259913987, for a new pair of glasses for your son in full-rim, square, acetate, spring-hinged, black-and-blue frame 632321, with a frame width of 117 mm, which we hope will fit your son well. We do not know if in searching for this frame you used our How to Measure Your Frame Size infographic, found toward the middle of the bottom of every page of our website, https://www.zennioptical.com/measure-eyeglass-frame-size-how-to, which explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and we hope that your son will be happy with his glasses in frame 632321 when he receives them.