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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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Have never had a problem with any order. Pricing is reasonable, good quality product.
Zenni has great designs, great quality glasses, and provides frequent updates on the shipping and delivery timeline for their products. I recommend them every time someone compliments my glasses - which is usually every week!
Wonderful except I had wanted the same glasses I previously purchased but without tint. I received the exact same pair - sunglasses instead of clear lens. I love them anyway.
Great quality's glasses for a very budget friendly price! Ordering my husband's next week!
My liked his new glasses so much he had me order an extra pair just like them!
Glasses work well. Blue light is keeping my headaches down to a minimum so it has been a great purchase so far!
Awesome glasses. Came a little later then expected but other then that it was great. Will purchase from here again
Thank you for posting this Zenni review of your recent order for two pairs of glasses.
We are thrilled to know that you are pleased with your glasses. However, we are sorry to learn that the order was delivered later than you expected, and we apologize for the disappointment you experienced as a result. Our records indicate that you placed the order on September 24th and selected the Express shipping method, which promises delivery within 8-12 days. The FedEx tracking history indicates that the order was delivered on October 5th, which was 11 days from the day you ordered. Although we are happy to have met the expected delivery timeframe outlined on our website, we are sorry that the order was not delivered as quickly as you’d hoped for. However, we are delighted to know that in spite of this, you plan to order from Zenni again in the future and we look forward to serving your needs when that time comes.
Been with Zenni for years because they have great prices and a huge selection! This order I had to return the glasses due to the small size that I selected not being comfortable when I got them. I Was able to return for 100% store credit with zero issues! I have always recommend Zenni and will continue to do so.
I have used Zenni Optical a few times now and have always been impressed by the large selection of styles and economical price point.
Very happy with product. Fast delivery. Great value. Affordable
I have long liked Zenni optical, very impressed with quality and price!
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Hi. We are thrilled to know that you love your new sunglasses; however, we are sorry that they aren’t what you wanted. We have checked the details of your order and confirmed that on both orders you selected polarized lenses that are permanently tinted gray. To receive lenses that are not tinted, you must select Clear when prompted to choose a usage type. The return window for your glasses is closed but only a couple of days ago, so we would be happy to make an exception to allow you to return the sunglasses for store credit, which you may then use to purchase eyeglasses with clear lenses. If you would like to return your glasses, we invite you to send us a private message through this review site or contact us by phone at service@zenni.com so we may assist you with the return.
Thank you for posting this Zenni review.