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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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Delivered efficiently and exactly as ordered. Will definitely order from Zenni again!
Very well made glasses that get delivered in a timely manner. Look great and are extremely affordable. All the tools to use to choose your new frames are very helpful and accurate. Will continue to shop here!
Always love the glasses I get from Zenni! They are great
I was pleasantly surprised at how well this all worked out. I was a little hesitant to order glasses on line. I have a complicated prescription and Zeni made it work! The glasses fit well and look great and at a fraction of the price I paid for my last pair I couldn't be happier.
Thank you for posting this review.
We are so glad you took a chance and ordered glasses online at Zenni. We are ecstatic to know that your frame fits well and that you are happy with your prescription lenses. We take great pride in offering quality products at affordable prices, so we are especially excited to read that your Zenni glasses cost just a fraction of what you paid for your last pair of glasses. We very much appreciate your business, and we hope you will continue to choose Zenni for your future eyeglasses needs.
When the beloved US Post Office couldn't deliver in a reasonable time Zenni stepped up and shipped my glasses a different carrier on Zenni's nickle! Thank you!
Good glasses polarization was great, light weight, over all a great deal. Will order again
I love Zenni it's the only way I buy glasses. They are great quality and even better they are super affordable!
I'm in love with my glasses. Low cost and good quality. Will be ordering a second pair soon
I ordered two pairs of glasses and couldn't see properly. I had no problems returning and getting new ones. My doctor gave me a new RX and fixed the issue. Love my new frames and can not beat the price!
Thank you for posting this review of Zenni Optical.
We are sorry that you could not see well with the first pair of glasses you received, but we are happy to know that your doctor resolved the issue by updating your prescription. We are also thrilled that you took advantage of our return policy, which allowed you to return the glasses for store credit, which you used to order new glasses with the updated prescription. It is exciting to read that you love your new glasses. We hope you will continue to choose Zenni for your eyeglasses needs and that you will be just as pleased with future purchases as you are with this one.
Better prices, better selection, easy to use website…what more could you ask for? I've been using zenni for over a decade and have never had a bad experience.
Nice frames. Easy to use website. Have bought from them before.
Love my new glasses Everything I expected at a great price.
Great glasses! My daughter loves them. Arrived on time and they fit perfectly!
The sunglasses are great. I love the style and they fit very well!
What can I say? Another pair of fabulous frames, fantastic lenses, great tints & mirror finish adding up to a wonderful pair of glasses!
I buy at least one new pair each year and Zeno never lets me down. Even returns are pain free, if you have to have one.
Great Glasses! They arrived just as described. My daughter loves them! We will be using Zenni Optical again!
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi. We are delighted to read this very complimentary review of your experience with Zenni. From our infographics on how to measure your frame size and our video demonstrating how to measure your PD (pupillary distance), to providing two different try-on tools, to the face-ship quiz and more, we try to provide everything a customer could need to choose their perfect pair of Zenni glasses. We are thrilled to learn that one or more of these tools were helpful to you. This helps validate our efforts. Thank you for sharing this review. It is exciting to know that you plan to continue shopping at Zenni, and we look forward to serving your eyeglasses needs in the future.