These are amazing for my kids! They love them more than the ones they get from the optometrist.
I placed my order didn't take long to get. Everyone loves them can't wait to order another pair.
Ordering glasses was easy. And they came quicker than I thought they would. I love them. Thank you
They had it shipped to me within a week. It said it'd take 2 weeks to ship. Awesome!
I am very. Pleased. With my glasses. Very good quality for a reasonable price.
I will order again.
This was a repeat order for a set of glasses that I broke. As easy as clicking reorder.
So cute they look great on me! Shipping was a little slow but besides that it was great!
The glasses are beautiful and look great on me. My sunglasses are good for keeping the glare out.
I love the quality, variety, and service. I can always find what I want at a great price.
I got the same frames as last time because I love them and the others lasted 4 years.
They fit well and are very light weight. The colors are true what is shown on the site.
I received my spectacles in a very short time, and the quality was awesome. I am very pleased.
Really cute frames for a good price! Also, they got to me really quickly, which is a plus.
Never have a problem ordering with you if I do a call to you is all it takes Thank you very much
Thank you for posting your gratifying Zenni review of your experience ordering eyeglasses from us. You are a longtime, valued customer, and we were pleased to read that if you ever have an issue with an eyeglasses order, a telephone call to our customer service team resolves it. Ms. Livingston, we thank you again for sharing your heartening comments. Moreover, we want you to know that we consider it a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.
Great pair of glasses. Easy to order and love how you can try on any pair with the virtual try on.
Received them quickly and I really love them. They are great glasses
The glasses look great! Delivered very quickly. My daughter is very pleased.
Overview
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
This summary is generated by AI, based on text from customer reviews
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
- Visit Website
- Novato, CA, United States
- Edit business info
Business History
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for posting your Zenni review of the most recent order for bifocal eyeglasses you placed with us. You are a longtime, valued customer, and we were happy to read that you are pleased with the eyeglasses, and that you find that their quality is very good and their price was reasonable. Ms. Hettling, we thank you again for taking the time to share your favorable remarks. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.