Zazzle

Complete service failure on my order of wedding invitations. Customer service is almost non-existent and takes a full day to reach anyone by phone. After one attempt to deal with customer service, I was promised that the order would be expedited and shipped via overnight delivery. After waiting 2 weeks for an overnight package (just desperate and hopeful), I wasted another full day contacting them again, only to be told that they could not complete the order. The order was cancelled, leaving me unable to mail out my invitations. I am beyond furious and disgusted. You cannot believe a word that they tell you. Very, very unethical company. Stay away!

I placed an order and paid for RUSH deliver, this was on 4/22/2017. It was supposed to get delivered between 4/26-4/28. Which is what i needed for this weekend. I never received any update so I called in today 4/28 and they told me that it has not been made yet. So or course I had to cancel the order and hopefully I can get refunded and not have to wait 3 or 4 months for that, with out me having to keep calling them.
I guess I should of researched it better before placing any order and having high expectations.

EDIT 4
5/2/2017

I received an email from Zazzle after I wrote this review. They said that they were going to take care of me and make sure that everything was fixed. The kept their promise in everything that they wrote. I am actually surprised. Down to the detail. For that itself, I think I will try this website again...

We used Zazzle to create Save the Dates for our destination wedding. We found a fun design to customize with everything we needed. We were able to create a QR code so guests could quickly access our website and travel info with an easy scan. Shipping was quick and the postcards arrived ahead of schedule!

I had ordered wedding envelopes with our name and address listed on them. They were supposed to arrive no later than 10-28-17. A week after the promised arrival date I contacted Zazzle and they had informed me they would put a rush on my order and waive the shipping fee. Now it is 2 weeks later, 11-20, and I just received an email stating they are unable to produce the envelopes due to them moving their facility in the summer. Ridiculous that I had to initiate the email inquiring on the order versus them advising me when i ordered them that they were having trouble in getting products out on time.

I have used Zazzle for my own projects and recommended Zazzle for items at work. Everything has come out really well! I am pleased with the mugs that will be gifts with a sentimental connection. I think the recipients will really enjoy them. I am glad Zazzle gives the option to order one or many. It makes creating customized gifts very easy and their service thus far has made it an enjoyable and reliable experience.

I contacted Zazzle because the bridal shower invitations that I had selected were not among the offerings shown on a Groupon. Kathy, the amazing agent, spent a great amount of time walking me through every step needed to create and order the perfect invitation, address labels and wait... she also waited while I called my daughter, the bride, to be sure of her registry plans. Kathy found a great discount code, better than what the site offered and she stayed on the line with me until everything was complete and perfect. She was also extra kind and supportive of my listening since I told her I am hard of hearing. I can't wait to see the invitations am am grateful for such quality service. Thank you, Zazzle.

I ordered 2012 Christmas cards in early November. They arrived and were printed crooked. I requested a return and replacement cards before Thanksgiving. The request was granted and I received an email that they were being reprinted and would mail out soon. It took two more requests and a phone call (with a 15 minute wait) to apparently actually get the cards printed. They are now in the mail and tracking to arrive on Christmas Eve even though I was assured by customer service they would arrive immediately by courier. Horrible experience and I will never deal with zazzle.com again.

I did receive my order. I do wish the rose gold writing was more dominate though. Its not bright like it shows in the Images online and it looked as though it would have some shimmer. A little disappointed. Also, I don't like that the word "details" is not centered on the back. I noticed it right away and so did 2 other people whom opinion I asked. I spent 200.00 so can't just order new ones.

We appreciate the quality and quick delivery of this ordered product, but it is smaller than we anticipated it to be. Likely that is our own error for not reading the specifications more closely though.

Wanted to let everyone know that they will give you a "free trial year" for their Zazzle Black Membership. This an annual membership for free shipping. Once the trial is up they will not send you notification to cancel, but instead charge your credit card. This year they charged me (in additional to several of their customers) multiple charges for the annual fee. All of this is fine... except when I called to cancel my 2017-2018 membership I was told I was not allowed to. I had to pay the fee and continue the membership until 2/21/2018. Never had this done before by any other company so beware.

The design was fairly easy to edit, and the end product was high quality. I had zazzle print them and they were delivered in a timely manner.

Ordered labels Nov 28. It's been 3 and a half weeks and still not here. Site says it shipped 3 weeks ago. Called 10+ times and emailed about 4 or 5 times. No response. Horrible customer service. Just pay a few cents more and save yourself the headache.

Ordered a custom order on 29 apr, paid extra for tracking which never updated with any information on the location of my item, after 2 weeks i contacted customer support, apparently my item was "lost in transit" then i finally was able to get an answer on estimated delivery times, the estimated time would have put the item at nearly a month since initial order, 2 weeks past the birthday it was ordered for, i have since requested that the replacement order be ceased and a refund issued, still awaiting word on that. Would not recommend the service.

*update as of evening 18 may 18 zazzle has as per my request cancelled the replacement order, and i should see a refund... in 7-21 business days, as well i was offered i promo code for a discount... with an expiry date already past... Expires: 2/28/18* definitely do not recommend this business for anything.

Item came the wrong color and it took another week to get the second one from them and still wrong! How do you send two items wrong! No answer why it happened again, and couldn't guarantee it would be fixed or if I would get it on time for the shower. On a positive note, I did receive a full refund. I would never take a chance again with them unfortunately. Thank god for Etsy! Got my order with the right colors in 3 days!

For my first time buying something like this, I am not disappointed. Sure I had my doubts but after seeing it, it is the real deal! Could definitely be better about telling me it's actually coming, but it made it just in time. 4/5 would recommended as gifts.

I have ordered twice from them. He first time the order went along with no hitches and was perfect. Easy to work with, etc. On my most recent order, everything was wrong. I called and got different answers to my questions, they cancelled a complete order when 1 item out of 4 apparently had trademark issues (USPS, Xbox) and I had to write back (takes 24 hours!) to find out why, their prices changed when I went to get the reorder item and then they said since I ordered items that came from different warehouses, I had to pay two different shipping charges. Never heard of that before since it was their issue and it was all coming from the same company. I finally got disgusted and ordered from VISTA print-- the item actually cost me less!

I ordered Christmas cards for my work and happy with the quality. However, the shipping labels I ordered are those we can print ourselves. I looked in the package with no instructions, so I decided to call. The customer service rep was clueless and not willing to help at all. Told me, "That's why we suggest that Zazzle print them." Well Zazzle, I didn't have all the information and hence wanted to do it myself! Products are nice, customer service is thumbs down.