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I had ordered wedding envelopes with our name and address listed on them. They were supposed to arrive no later than 10-28-17. A week after the promised arrival date I contacted Zazzle and they had informed me they would put a rush on my order and waive the shipping fee. Now it is 2 weeks later, 11-20, and I just received an email stating they are unable to produce the envelopes due to them moving their facility in the summer. Ridiculous that I had to initiate the email inquiring on the order versus them advising me when i ordered them that they were having trouble in getting products out on time.
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Hello Debbie,
I am so sorry to hear about your recent Zazzle order. That is definitely not the kind of customer experience we strive for, and we truly apologize.
I will be sending you a personal message here, asking for your Zazzle account information. You are also welcome to update your review with your complete Order ID number.
Thank you,
Tram