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Wanted to let everyone know that they will give you a "free trial year" for their Zazzle Black Membership. This an annual membership for free shipping. Once the trial is up they will not send you notification to cancel, but instead charge your credit card. This year they charged me (in additional to several of their customers) multiple charges for the annual fee. All of this is fine... except when I called to cancel my 2017-2018 membership I was told I was not allowed to. I had to pay the fee and continue the membership until 2/21/2018. Never had this done before by any other company so beware.
Tip for consumers:
Do not sign up for a free shipping membership unless you plan on ordering from them frequently throughout the year.
* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Annette C.'s review of Zazzle earned 2 Very Helpful votes
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Hello Annette,
First, i would like to apologize for the charging error that occurred. We are truly sorry for this inconvenience and our team has been working on refunding all of the accidental charges.
Regarding your inquiry on the Zazzle Black charge that remained, Please personal message us your account information so that I can see what I can do to assist.
Thanks,
Terri