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Ordered a custom order on 29 apr, paid extra for tracking which never updated with any information on the location of my item, after 2 weeks i contacted customer support, apparently my item was "lost in transit" then i finally was able to get an answer on estimated delivery times, the estimated time would have put the item at nearly a month since initial order, 2 weeks past the birthday it was ordered for, i have since requested that the replacement order be ceased and a refund issued, still awaiting word on that. Would not recommend the service.
*update as of evening 18 may 18 zazzle has as per my request cancelled the replacement order, and i should see a refund... in 7-21 business days, as well i was offered i promo code for a discount... with an expiry date already past... Expires: 2/28/18* definitely do not recommend this business for anything.
John D.'s review of Zazzle earned 2 Very Helpful votes
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Hi John,
I am so sorry to hear about your lost order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Kevin