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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
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We were heartbroken; it was just a week before Christmas, and somehow we had neglected to create an RIP ornament for Mabel, our dog who had passed on during the year. It was something we talked about but somehow it never happened, and we were decorating our tree. My other half said, "Well, we'll just think of her," but I wasn't ready to give up. I got online, and within three minutes, using Zazzle, we had an order in for a two-sided coin-shaped ornament for Mabel, complete with some lovely, personalized words, and a fantastic photo of our girl. The process was simple, the experience fast and painless. Thank you so much!
Zazzle had great selection and I was able to order beautiful Save the Dates w/ pictures. Delivery timing was Excellent. I mailed them out for delivery before Christmas. All my family has received them. All in a 2 week period. Thank you Zazzle.
Very easy to design! Thrilled with my tags. I used "wedding tags" but turned them into into instructions on how to plant paper whites - my daughter's Christmas gift to her teachers this year. Love that I could order 10 - I didn't need a million. Tied them to decorative linen bags with the bulbs inside with the red twine that came with my order. Very festive and easy!
Beautiful cards...love the option to make my image larger to include full photo which was extra tall.
Would like to be able to add text to the images on back of photo to ID the locations/event in photo collage layout. Would save needing to do Christmas letter potentially...
Thx so much...was spendy even with discount. But very good quality and came quickly even with regular shipping selected. Thx! ~SH
Ordered a personalized Christmas ornament which was delivered within a few days and it was perfect. Plan to order more.
Cards and envelopes as expected and good quality. Paid extra for faster delivery than standard, but ended up being close to standard. Did receive a coupon for compensation. Would I use Zazzle again -- probably not and will go back to Shutterfly next year.
Impressed by the quality and how fast my order shipped. Very happy with my purchase.
The product was amazing and beautiful. We received it in a timely manner. Will definitely order again!
Arrived before Christmas, quality was just as shown, Loved it
All good, very fast mail out. Very good customer service with great communication.
Ordered Christmas cards that we personalized. The turnaround time was amazingly fast, and the quality of the cards was TERRIFIC. Would definitely order from Zazzle again.
Cards arrived early and looked just like I expected them too. 2nd time ordering from Zazzle & I'm sure I'll order again!
I did pay for expedited shipping, which took a bit longer than I was hoping, but we mange to get the cards out on time.
The mug was exactly as described and they shipped it fast. I would recommend
I saw these funny, political coffee cups and wanted to give one to a friend. I didn't realize it at the time but i ordered 3 cups instead in of one. Otherwise, they arrived promptly and it was easy to order.
I am very pleased with my order, the the photo card looked awesome, the layout was perfect for what I wanted for our card and the font was perfect for the occasion!
Thank you!
Great cards! Loved the option of no logo! This made the card more tasteful.
The cards are on a nice quality card stock, pictures were easy to upload. I like that I can enter addresses and all I have to do is add the stamp.
The process of creating and ordering the product was smooth and easy.
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.