On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I loved how they took care of every detail
Thanks 😊
I really satisfied with my order
Liked being able to custom design the product. First-time for me. Came out perfect!
I wanted to pursue you think the individual who helped me out with the invitations the product is outstanding the coloration and the placement of everything of how the invitation is as beautiful just what I wanted for my babies birthday party invite send out thank you so much!
I'm very used Zazzle several times now and every time has been super easy to build what I need then have it printed and shipped. Fast, great quality, never any issues!
Thank you so much for making my wedding invitation experience amazing! I got the order promptly.
I ordered a 15 ounce mug and paid extra for it, but the mug I received is much smaller.
Had an awesome experienced, good quality. Super fast shipping. Would definitely order again.
I wanted something personalized and zazzle had tons of options. I needed it fast and they were able to accommodate
Quick service and delivery. Love the labels with the ocean 💙
Easy ordering and fast delivery, nice choices to select from.
We wanted a template that fit us and this jumped out to us the moment we saw it!
Easy to customize and so many different way to do it and very affordable. Will buy again!
I purchased some business cards from y'all. The quality is not what i was hoping it would be. Cards are very thin and look/feel cheap. I ordered some off vista print before y'all and the quality was a lot better. Honestly disappointed considering i spent $69 for 100 business cards.
Great experience. The invitation turned out beautifully! I am very happy. Highly recommend zazzle!
Printed my own lip balm labels first time around, last time I managed with much frustration. This time I ordered labels. I'm so pleased with the quality and style, at such an affordable price.
Another excellent purchase at Zazzle!
Very easy to pick through the various options. Settled on a basic but well executed card for my thank you notes. Shipping was a bit high for my 200 card order but overall process was simple and pleased with the result.
Love the prints that we ordered. I thought the price with the discount was reasonable. The basic envelopes are pretty thin and a little see through but fine. You can obviously upgrade if you want.
Great! The invitations came out perfect! They are absolutely adorable!
Your site offers Fast and efficient service. I would definitely use it again
Easy to use, good quality, and quick delivery!
Would recommend
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.