From the business
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle Reviews Summary
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
The website site is a bit hard to customize and pricier them the competitors but the invites i orders are beautiful
So much variety to choose from. The ones who picked are adorable!
Difficult to customize on a phone, but shipped much faster than expected.
The invites were perfect and arrived a week earlier than expected. Wonderful service!
The customized invites looked very professional and just like the online image. The delivery came a couple days earlier than predicted, which was appreciated.
The process of designing and ordering our invitations was so easy. The quality of the invitations is really good as well. THANK YOU.
I'm extremely pleased with the quality of the product and the configuration software made available on the Zazzle platform to help design my product. The product I received far exceeded my expectations.
I am so pleased with the posters, thanks you and Celebration of Life that I ordered through Zazzle! They are absolutely perfect. Thank you so much and I will definitely tell my friends about Zazzle. In fact, I already have, and they have already been using you for their invitation needs.
Thank you again so much!
Tish
Absolutely amazing wedding invitation! Exactly what we wanted!
Badge looks great, didn't print fully to the edges but it works
Horrible experience this is my wedding invitation and I receive a puke he postcard I'm not happy at all with this item
I ordered invitations for my daughter's graduation celebration from medical school. They turned out better than I expected. Very high quality and CLASSY! I was excited to send them to family and friends.
They look very special!
Thank you.
Do NOT use this company if you do not have months and months to spare prior to needing your products! I am a bride to be and I started the process of getting invitations, RSVP cards, belly bands, envelopes, and labels in February. Due to damages, Poor quality of blurry fuzzy writing and pixelated images, 1/2 my belly bands came misprinted and it takes FOREVER to receive a replacement order. More than half my envelopes arrived damaged, took forever to receive the replacements and when they arrived they had sent the wrong size so it's now 4
Months later and I still have been unable
To send out my invitations! Multiple attempts were made and different orders placed for labels that were legible! My invitations originally came on the wrong paper type and had to be reprinted… my RSVP cards are the exact same size as the envelopes and it has been a nightmare for me and my guests to gracefully force them into their envelopes. I have been such a chill bride up to this point and I get the run around with their different customer service reps! I had one quality one that empathized with me, so THANK YOU TOM! Otherwise this has been an absolute clustered unbelievable nightmare! So many of these poor quality and misprinted items should have been seen and addressed prior to shipping to me. Instead I waited and then had to order replacements and they are taking FOREVER! I'm overwhelmed and disgusted at this point! They also do not refund only offer store credit so I have been stuck using them for this entire process and I thoroughly REGRET it!
Hi Carlie,
We are sorry to hear of all the issues you have encountered! If you still require assistance, please contact us at social@zazzle.com so we can assist further!
Thank you,
Ryan
Delivery time was impeccable and the graduation invites were beyond what i expected!
I printed three 5x7 pieces with instructions to sign our guest book, make a date night idea, and take a favor. While I liked the design and the price point, I was a little disappointed with the print quality (blurry and a little pixelated).
Easy to use with a professional result. Quick shipping.
Had to rush order cards and the cards were high quality and shipped faster than expected!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Francisca,
We are sorry to hear you were unhappy with your recent order! Please contact us at social@zazzle.com so we can assist further!
Thank you,
Ryan