Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
I am so pleased with the posters, thanks you and Celebration of Life that I ordered through Zazzle! They are absolutely perfect. Thank you so much and I will definitely tell my friends about Zazzle. In fact, I already have, and they have already been using you for their invitation needs.
Thank you again so much!
Tish
Absolutely amazing wedding invitation! Exactly what we wanted!
Badge looks great, didn't print fully to the edges but it works
Horrible experience this is my wedding invitation and I receive a puke he postcard I'm not happy at all with this item
I ordered invitations for my daughter's graduation celebration from medical school. They turned out better than I expected. Very high quality and CLASSY! I was excited to send them to family and friends.
They look very special!
Thank you.
Do NOT use this company if you do not have months and months to spare prior to needing your products! I am a bride to be and I started the process of getting invitations, RSVP cards, belly bands, envelopes, and labels in February. Due to damages, Poor quality of blurry fuzzy writing and pixelated images, 1/2 my belly bands came misprinted and it takes FOREVER to receive a replacement order. More than half my envelopes arrived damaged, took forever to receive the replacements and when they arrived they had sent the wrong size so it's now 4
Months later and I still have been unable
To send out my invitations! Multiple attempts were made and different orders placed for labels that were legible! My invitations originally came on the wrong paper type and had to be reprinted… my RSVP cards are the exact same size as the envelopes and it has been a nightmare for me and my guests to gracefully force them into their envelopes. I have been such a chill bride up to this point and I get the run around with their different customer service reps! I had one quality one that empathized with me, so THANK YOU TOM! Otherwise this has been an absolute clustered unbelievable nightmare! So many of these poor quality and misprinted items should have been seen and addressed prior to shipping to me. Instead I waited and then had to order replacements and they are taking FOREVER! I'm overwhelmed and disgusted at this point! They also do not refund only offer store credit so I have been stuck using them for this entire process and I thoroughly REGRET it!
Hi Carlie,
We are sorry to hear of all the issues you have encountered! If you still require assistance, please contact us at social@zazzle.com so we can assist further!
Thank you,
Ryan
Delivery time was impeccable and the graduation invites were beyond what i expected!
I printed three 5x7 pieces with instructions to sign our guest book, make a date night idea, and take a favor. While I liked the design and the price point, I was a little disappointed with the print quality (blurry and a little pixelated).
Easy to use with a professional result. Quick shipping.
Had to rush order cards and the cards were high quality and shipped faster than expected!
The ease of being able to create our wine labels with the templets provided was wonderful. Had the labels to put on our new wine blend within a week and a half. Will definitely use them again.
I downloaded an old family photo for the Save the Date Family Reunion Post cards. They were fantastic. The paper quality was heavy. I am so pleased with the quick service & the quality of the product.
I loved it. It was well done and the pictures came out as expected.
Great experience and items arrived on time and too my expectations. I'm
I ordered a personalized iPhone 11 case.
It does not fit an iPhone 11. They told me to donate it and they would give me a partial credit.
I would never trust them again. I spent 42.74. They offered a credit of 34.06. So charged me 8.68 for shipping that is not credited. Beware.
Hi Sara,
We are sorry to hear of the frustration you encountered. We are glad to see however that you have been refunded by our Customer Care team! Should you need anything more, please reach out to us at social@zazzle.com!
Thank you,
Ryan
I placed an order on Zazzle because of a 20% off coupon, well, my stuff came in wrong from manufacture and I was told that a reprint was submitted but it never was. I called the manufacture and was told this information. No response when I emailed customer service rep, Daniela, in regards to the issues. Horrible customer service! Foreign reps, very difficult to understand. No manager or higher up that I was able to speak to.
Hi Jennifer,
We are very sorry to hear of the issues you encountered! We are glad to see you have been assisted with a refund, should you need anything more then please contact us at social@zazzle.com!
Thank you,
Ryan
I ordered our wedding invitations and details card from Zazzles. The description, and the image online showed "Silver glitter ombré". The only part of the description that was accurate was "ombré". No silver. No glitter. It looks like grey, wet, dirty sand.
Hi Patricia,
We are very sorry to hear you were disappointed with your order! We can be reached at social@zazzle.com where we would be more then happy to assist!
Thank you,
Ryan
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.
Hi Francisca,
We are sorry to hear you were unhappy with your recent order! Please contact us at social@zazzle.com so we can assist further!
Thank you,
Ryan