Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
I was looking for a tie that would match my wife's dress but not be too much. The soft watercolor of the lemons will be a nice look for the Spring wedding I'm attending, and any future Spring/Summer events.
My imitations were gorgeous! Everyone loved them, including the Mamma to be! The service was exemplary. I received my invitations exactly when they said they would arrive! This is my second time using Zazzle for my daughter and I will continue to use them! I strongly recommend using Zazzle!
The Wedding invitations came in accordingly. However, the Wedding Details insert had super tiny print and there's no way it was legible to be read. That font size should not have been permitted as the given font size. I am now waiting on my refund for the Wedding Details insert. Also, I didn't understand why the prices kept changing and too, they should make it easier to select the same format but have different color icons as when ordering clothes, you can see the other options available.
Ordered several different name tags for our theatre company (staff, volunteers, board of directors) with our logo. While designing, I had a question and the message response was prompt and helpful. VERY pleased with the product and especially pleased with the timely delivery. Especially now when deliveries can be challenging. Thank you, Zazzle. Always a reliable site.
I was shopping for my daughters bridal shower invitations. There were lots of choice's. The invitations were delivered quickly and they looked great! We were even able to put her QR code on it for easy reference to her registry! I would definitely order from them again!
I have liked Zazzle's products for a long time and have made several purchases, but I was always reluctant because of the shipping charges. Now that I have joined "the club" and get free shipping, I will be a more frequent shopper. I like the fact that I can shop from home for unique items - greeting cards, gift bags, and other items that make my gifts stand out as special. I have also purchased magnets and buttons, for my collections, and personalized post cards. I look forward to exploring the website for even more options for purchases.
Created a custom mug for Mother's Day. It was very easy to upload photos from my phone and arrange them properly. Shipping was extra fast and arrived just in time. Product looked exactly like the digital preview. Highly recommend!
I was much happier with the materials from this recent business card order. The previous batch I ordered (using the recycled kraft material) was extremely disappointing—very flimsy, the ink didn't stay on well, and overall just not suited for something like a business card. That paper might work fine for other products, but I would not recommend it for cards. This time, the quality was noticeably better—cards feel sturdier, the print looks clean, and everything arrived on time with quick shipping, which I appreciated. Design-wise, I do wish Zazzle offered a few more editing features—like the ability to adjust graphic opacity and have more intuitive control over positioning and scaling uploaded elements. It's not terrible, just feels like it could be a bit more user-friendly. Overall, a much more positive experience. Still room for improvement, but I'd likely order again based on this mist recent experience.
My son and his husband wanted some unique options for their renaissance themed wedding and were having trouble finding something classic but fun. Dazzle had so many options it was hard to pick but finally did and they arrived just days after we placed the order!
I've been ordering business cards from the same creator for over 10 years and it's always an easy process. I often get compliments on how beautiful and sleek they are. The product has never changed, paper is good quality and durable, and nothing is ever off-center. Orders are shipped promptly so I can continue doing what I do!
The baby shower invitations were absolutely beautiful—better than I ever imagined! The quality exceeded my expectations, with elegant design and premium materials. Ordering was super easy, and they shipped right on time. I couldn't be happier with how they turned out. Highly recommend for anyone looking for stunning, hassle-free invites!
I'm disappointed with the address labels that I ordered. When they arrived, the way they are printed makes the return address almost impossible to read. The preview online was not like this and was much more legible. I won't be able to use these...
Hello Jennifer,
I am so sorry to hear about your address labels that is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Kitty
My clients love my new business cards, they are high quality- thick, good image quality and vibrant colors. I love them! Great customer service, Zazzle followed up twice to make sure I received my order on time (I did) because the delivery driver for UPS did not mark the package as delivered.
My graduation is this weekend and it came a few days early which was nice. Exactly as pictured and good quality. I just wish I measured my cap before because it's a little small. I just placed it directly in the middle of my cap and it looks good!
I was able to order classic and timeless announcements. They were easy to design, a great price and shipped quickly. The quality is superb especially to Official School Announcements and against the price was unbeatable!
Ordered two mugs. One looked very good. The other is nice; however, the print is a bit hard to read on the background I chose for the mug. It looked brighter online; I should have ordered a lighter background on the second mug.
I love using Zazzle! I've been planning my daughter's baby shower over the past few months and I have to say Zazzle products are well crafted and the prices are great! The site is very user friendly…many products to choose from, customizable, ordering is simple and on time delivery. Use Zazzle!
I had forgot about it. When I opened it, I was amazed at how nice it came out. The pictures came out glossy, and the whole thing was really nice. It's a birthday gift for my brother in another state, so I am anxious to send it to him. Very pleased with this product.
I ordered it express, and it arrived a day early. It was the perfect shirt to wear for my son's send-off party. Thank you! Look forward to buying from you again.
(PS - if you can, I'd love more colors in the Bella Tri-Blend option)
I love how super easy it was to input my design and that zazzle offers the etching and solid options. I haven't seen any other stamp company offer that. I find that the prices are also more affordable than other companies. And, it arrived earlier than I expected. I'm very satisfied with my purchase!
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.
Hello Shea,
I am so sorry to hear about your enclosure cards. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Kitty