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Zazzle

Overview

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 4 days
+337
How would you rate Zazzle?
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Ohio
1 review
0 helpful votes
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Unique Tie
April 28, 2025

I was looking for a tie that would match my wife's dress but not be too much. The soft watercolor of the lemons will be a nice look for the Spring wedding I'm attending, and any future Spring/Summer events.

Date of experience: April 18, 2025
New York
1 review
0 helpful votes
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Baby shower invitation
April 28, 2025

My imitations were gorgeous! Everyone loved them, including the Mamma to be! The service was exemplary. I received my invitations exactly when they said they would arrive! This is my second time using Zazzle for my daughter and I will continue to use them! I strongly recommend using Zazzle!

Date of experience: April 18, 2025
Texas
1 review
0 helpful votes
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The Wedding invitations came in accordingly. However, the Wedding Details insert had super tiny print and there's no way it was legible to be read. That font size should not have been permitted as the given font size. I am now waiting on my refund for the Wedding Details insert. Also, I didn't understand why the prices kept changing and too, they should make it easier to select the same format but have different color icons as when ordering clothes, you can see the other options available.

Date of experience: May 17, 2025
Zazzle S. Zazzle Rep
2 days ago

Hello Shea,

I am so sorry to hear about your enclosure cards. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!
Thank you,
Kitty

Indiana
1 review
0 helpful votes
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Easy, reliable, great product!
May 10, 2025

Ordered several different name tags for our theatre company (staff, volunteers, board of directors) with our logo. While designing, I had a question and the message response was prompt and helpful. VERY pleased with the product and especially pleased with the timely delivery. Especially now when deliveries can be challenging. Thank you, Zazzle. Always a reliable site.

Date of experience: April 30, 2025
New York
1 review
0 helpful votes
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I was shopping for my daughters bridal shower invitations. There were lots of choice's. The invitations were delivered quickly and they looked great! We were even able to put her QR code on it for easy reference to her registry! I would definitely order from them again!

Date of experience: May 1, 2025
Texas
1 review
0 helpful votes
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Finding the Unique
May 10, 2025

I have liked Zazzle's products for a long time and have made several purchases, but I was always reluctant because of the shipping charges. Now that I have joined "the club" and get free shipping, I will be a more frequent shopper. I like the fact that I can shop from home for unique items - greeting cards, gift bags, and other items that make my gifts stand out as special. I have also purchased magnets and buttons, for my collections, and personalized post cards. I look forward to exploring the website for even more options for purchases.

Date of experience: April 30, 2025
California
1 review
0 helpful votes
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Easy fast well done!
May 24, 2025

Created a custom mug for Mother's Day. It was very easy to upload photos from my phone and arrange them properly. Shipping was extra fast and arrived just in time. Product looked exactly like the digital preview. Highly recommend!

Date of experience: May 14, 2025
Colorado
1 review
0 helpful votes
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I was much happier with the materials from this recent business card order. The previous batch I ordered (using the recycled kraft material) was extremely disappointing—very flimsy, the ink didn't stay on well, and overall just not suited for something like a business card. That paper might work fine for other products, but I would not recommend it for cards. This time, the quality was noticeably better—cards feel sturdier, the print looks clean, and everything arrived on time with quick shipping, which I appreciated. Design-wise, I do wish Zazzle offered a few more editing features—like the ability to adjust graphic opacity and have more intuitive control over positioning and scaling uploaded elements. It's not terrible, just feels like it could be a bit more user-friendly. Overall, a much more positive experience. Still room for improvement, but I'd likely order again based on this mist recent experience.

Date of experience: May 6, 2025
Washington
1 review
0 helpful votes
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Amazing options
April 18, 2025

My son and his husband wanted some unique options for their renaissance themed wedding and were having trouble finding something classic but fun. Dazzle had so many options it was hard to pick but finally did and they arrived just days after we placed the order!

Date of experience: April 8, 2025
Florida
1 review
0 helpful votes
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Great source for business cards
April 16, 2025

I've been ordering business cards from the same creator for over 10 years and it's always an easy process. I often get compliments on how beautiful and sleek they are. The product has never changed, paper is good quality and durable, and nothing is ever off-center. Orders are shipped promptly so I can continue doing what I do!

Date of experience: April 6, 2025
Connecticut
1 review
0 helpful votes
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Beautiful
April 28, 2025

The baby shower invitations were absolutely beautiful—better than I ever imagined! The quality exceeded my expectations, with elegant design and premium materials. Ordering was super easy, and they shipped right on time. I couldn't be happier with how they turned out. Highly recommend for anyone looking for stunning, hassle-free invites!

Date of experience: April 18, 2025
Texas
1 review
0 helpful votes
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Underwhelmed
May 14, 2025

I'm disappointed with the address labels that I ordered. When they arrived, the way they are printed makes the return address almost impossible to read. The preview online was not like this and was much more legible. I won't be able to use these...

Date of experience: May 4, 2025
Zazzle S. Zazzle Rep
2 weeks ago

Hello Jennifer,

I am so sorry to hear about your address labels that is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!
Thank you,
Kitty

New York
1 review
0 helpful votes
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High quality cards
April 15, 2025

My clients love my new business cards, they are high quality- thick, good image quality and vibrant colors. I love them! Great customer service, Zazzle followed up twice to make sure I received my order on time (I did) because the delivery driver for UPS did not mark the package as delivered.

Date of experience: April 5, 2025
Ohio
1 review
0 helpful votes
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Came earlier than expected
May 19, 2025

My graduation is this weekend and it came a few days early which was nice. Exactly as pictured and good quality. I just wish I measured my cap before because it's a little small. I just placed it directly in the middle of my cap and it looks good!

Date of experience: May 9, 2025
Texas
1 review
0 helpful votes
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I was able to order classic and timeless announcements. They were easy to design, a great price and shipped quickly. The quality is superb especially to Official School Announcements and against the price was unbeatable!

Date of experience: May 6, 2025
Ohio
1 review
0 helpful votes
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Custom Coffee Mug
May 22, 2025

Ordered two mugs. One looked very good. The other is nice; however, the print is a bit hard to read on the background I chose for the mug. It looked brighter online; I should have ordered a lighter background on the second mug.

Date of experience: May 12, 2025
Florida
1 review
0 helpful votes
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Love Zazzle
May 19, 2025

I love using Zazzle! I've been planning my daughter's baby shower over the past few months and I have to say Zazzle products are well crafted and the prices are great! The site is very user friendly…many products to choose from, customizable, ordering is simple and on time delivery. Use Zazzle!

Date of experience: May 9, 2025
California
1 review
0 helpful votes
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Nicer Than Expected
April 28, 2025

I had forgot about it. When I opened it, I was amazed at how nice it came out. The pictures came out glossy, and the whole thing was really nice. It's a birthday gift for my brother in another state, so I am anxious to send it to him. Very pleased with this product.

Date of experience: April 18, 2025
Oklahoma
1 review
0 helpful votes
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Love the shirt!
April 4, 2025

I ordered it express, and it arrived a day early. It was the perfect shirt to wear for my son's send-off party. Thank you! Look forward to buying from you again.
(PS - if you can, I'd love more colors in the Bella Tri-Blend option)

Date of experience: March 25, 2025
New Jersey
1 review
0 helpful votes
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Love it!
April 12, 2025

I love how super easy it was to input my design and that zazzle offers the etching and solid options. I haven't seen any other stamp company offer that. I find that the prices are also more affordable than other companies. And, it arrived earlier than I expected. I'm very satisfied with my purchase!

Date of experience: April 2, 2025