Overview
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Customer service were very helpful, resolved the issue and offered a discount/free shipping which wasn't expected...
Thanks for all the help
Fantastic printing, fast shipping, best customer service around. Bar none the best in the business. Have been using Zazzle since 2007
Ordered a custom invitation to a exclusive event. I wish i could tell how the product looked but I haven't received it 3 days (not counting a weekend) our package arrived.
It only contained the envelopes. After a difficult search for the company phone# waited on hold for 45 minutes N0 EXAGGERATION Avery kind lady answered and could only guess the order was placed in some other box. She offered to reprint and assured us was early enough in the day she could get it out to receive the next day (today) apparently her authority ended at the phone. I am currently on the phone for 35 minutes now waiting to talk to that nice lady again. If you need to count on something don't use this company. I cant speak to the product but my rating of the service is a nano star because one isn't low enough. UPDATE JUST GOT A LIVE BODY ON THE CUSTOMER SERVICE LINE ONLY FORTY MINUTES THIS TIME! He was able to inform me that the order has STILL not been ship be he would certainly contact production to expedite. I said a kind lady has already done that. Could you march over to production and tell them I have to have this TOMORROW! His reply "unfortunately we are not even in the same country sir"! DO NOT USE THIS COMPANY IF YOU NEED SOMETHING IN A TIMELY MATTER AND CUSTOMERS SERVICE? ARE FREAKING KIDDING ME/
Ordered a pillow it was late coming Zazzel was great about getting back to me right away. Totally fixed the issue.
Loved it! The thank you postcards for my twins 8th birthday we're so cute! I'll definitely order again for another event!
Just ok - good quality matches but I didn't know I'd have to assemble the stickers onto the matchbooks. A little pricey
First time ordered thank you cards and im supper happy how did this came out. Delievery was on time
As well.
Love the custom photo drink coozies. They are perfect for the gift I'm giving. Great service and arrived right on time!
Update - the company refunded my shipping and then shipped overnight so the paper was received in time. The only problem is that they did not tell me they were shipping overnight so I bought more paper. But they corrected the problem and they get kudos for that! - end of update.
Ordered simple non-customized wrapping paper on 12/14. Shipping estimate was before 12/23. I receive notice on 12/20 that the order isl "ready to be shipped" - and shipping is with OnTrac. I have had problems with OnTrac before so I call to make sure it will arrive on time. I needed to know if I had to go purchase more paper.
Called at PST - recording said estimated wait time 7 minutes. I held for 52 minutes before I hung up - feeling like a chump. Tried to call all day - estimated wait time 58 minutes and more. Sent an email with no response. THEY JUST CANNOT BE REACHED!
And notice that the response to all the negative reviews IS A CANNED RESPONSE. This is so bad - why make people's lives hard? Here I am spending hours now over wrapping paper. SOMETHING IS VERY WRONG WITH THIS COMPANY.
Hello Sandra
I am so sorry to hear about the complications you faced with this order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. We have sent you an e-mail directly. Please feel free to respond back to that e-mail if you have any additional questions or concerns.
We look forward to assisting you further!
Thank you,
Christine
HORRIBLE COSTUMER SERVICE! I've been calling and emailing for a month to return my items. They won't answer their phones or reply to emails. STAY AWAY! You've been warned!
Hi Steve. In reviewing your account, we show that our CS Team has assisted you with the resolution you requested. Please don't hesitate to let us know if you need anything further. Thank you.
Very nice assortment of cards. I ordered a 80th Birthday Card and was so happy I could write my own message inside the card. Site is easy to use.
Needed invites for a wedding in 5 weeks, ordered and recieved invites within 3 days. The shipping cost was high but worth it to get the info out ASAP
The quality of the print was disappointing. I had expected a sharp black font and instead I got a blackish/blueish faded font that was crooked.
Originally I had a huge problem in ordering off the web page so much in fact that I ended up calling customer services and they were a god sent!
I have ordered a t shirt and received notification of postage but when I try to track the item the account says I haven't made any orders. Not happy!
Hello Margaret,
I am so sorry to hear about your recent Zazzle experience. I will be sending you a private message requesting for more information so we can better assist you.
I look forward to assisting you further!
Thank you,
Tram
I love them. My only complaint is with my self lol I should have gone glossy but they are still so beautiful and exactly what I ordered. Thank you.
The actual product is very diffrent that the design I did on the website. Very low quality and disappointed.
Hi Leila,
I am so sorry to hear of your disappointment. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Clare
Did not receive order initially then it arrived. This was the fault of mailman, Not the person sending the order. Please thank them.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lance,
I truly apologize for the unsatisfactory service you received and for your overall experience. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. We will update you via e-mail once we have any further information from our production team.
I look forward to assisting you further!
Thank you,
Christine