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Update - the company refunded my shipping and then shipped overnight so the paper was received in time. The only problem is that they did not tell me they were shipping overnight so I bought more paper. But they corrected the problem and they get kudos for that! - end of update.
Ordered simple non-customized wrapping paper on 12/14. Shipping estimate was before 12/23. I receive notice on 12/20 that the order isl "ready to be shipped" - and shipping is with OnTrac. I have had problems with OnTrac before so I call to make sure it will arrive on time. I needed to know if I had to go purchase more paper.
Called at PST - recording said estimated wait time 7 minutes. I held for 52 minutes before I hung up - feeling like a chump. Tried to call all day - estimated wait time 58 minutes and more. Sent an email with no response. THEY JUST CANNOT BE REACHED!
And notice that the response to all the negative reviews IS A CANNED RESPONSE. This is so bad - why make people's lives hard? Here I am spending hours now over wrapping paper. SOMETHING IS VERY WRONG WITH THIS COMPANY.
Sandra B.'s review of Zazzle earned 6 Very Helpful votes
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Loved the invitations I received. They were perfect. Liked the fact that everything was together...
Hello Sandra
I am so sorry to hear about the complications you faced with this order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. We have sent you an e-mail directly. Please feel free to respond back to that e-mail if you have any additional questions or concerns.
We look forward to assisting you further!
Thank you,
Christine