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Lance B.'s Profile


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Member since: October 2017

1 Review by Lance




ordered a custom invitation to a exclusive event. I wish i could tell how the product looked but I haven't received it 3 days (not counting a weekend) our package arrived.
it only contained the envelopes. after a difficult search for the company phone# waited on hold for 45 minutes N0 EXAGGERATION Avery kind lady answered and could only guess the order was placed in some other box. She offered to reprint and assured us was early enough in the day she could get it out to receive the next day (today) apparently her authority ended at the phone. I am currently on the phone for 35 minutes now waiting to talk to that nice lady again. if you need to count on something don't use this company. I cant speak to the product but my rating of the service is a nano star because one isn't low enough. UPDATE JUST GOT A LIVE BODY ON THE CUSTOMER SERVICE LINE ONLY FORTY MINUTES THIS TIME! He was able to inform me that the order has STILL not been ship be he would certainly contact production to expedite. I said a kind lady has already done that. could you march over to production and tell them I have to have this TOMORROW!! his reply "unfortunately we are not even in the same country sir" !!! DO NOT USE THIS COMPANY IF YOU NEED SOMETHING IN A TIMELY MATTER AND CUSTOMERS SERVICE? ARE FREAKING KIDDING ME/

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