Zazzle UK

After I ordered and paid with my credit card, I came across people warning me not to have ordered from you. My orders are not still in making progress up till now. I hope you are genuine?

Very poor experience. Placed order and was charged on the same day. My order sat with a status of 'processing' for a couple of weeks before I asked them what was going on. They responded to say that they were pushing it through and upgrading it to 'express'. A week after that I received an email to tell me that the product was out of stock (note that this is now 3 weeks after the original order/debit to my account). I requested a slightly different product instead of a refund (refund would take 7-10 days according to their email) and I am still waiting! Online tracking is useless, the only status is 'processing' so I am still none the wiser as to what has happened to my order. It is now nearly a month since I placed my order and I am still waiting. AVOID THIS WEBSITE! I am sure the original USA site was fine, but the UK seems to be terrible!

From looking at the reviews for zazzle.com, I was a bit sceptical of the quality of my order however I have to say that I was extremely pleased with the whole process. I ordered my personalized Christmas photo cards and within a week of ordering, they were at my door. The quality of the cards is great.

The only thing that I found to be a bit of a pain was the template for the photos. It was difficult to figure out the proper sizing and there's not many editing options

Overall though, it was a great experience. I will order from them again in the future.

I ordered a phone case for my son's birthday - ordered on the 5th, birthday on 16th. It wasn't customised so why would standard delivery not be OK? I thought it very expensive, and I thought delivery very expensive, but it was a design I thought he'd like. Now 20th and case still not with us. Dawning realisation that despite ordering from a UK. co.uk site with prices in pounds, the whole outfit is US based. THIS IS NOT MADE APPARENT ON THE. co.uk WEBSITE! I'm not stupid, I have a ecommerce site myself, & I consider that the zazzle.co.uk site misrepresents. Lots of waffle about taking goods back if not satisfied - nothing about posting to USA (if the thing ever arrives - posted without tracking). A dodgy ebay seller would be more reliable and reputable. Buyers AVOID!

On 11 June, I ordered a t-shirt saying, 'Trust me - I'm almost a lawyer' for my friend's daughter's graduation lunch on 22 June. I thought that with the standard 5-12 day delivery period, I stood a decent chance of receiving the item in time.

The 22nd has come and gone, as has the 12th business day, and still no t-shirt. The response of the 'Zazzle team'? - 'Unfortunately, we don't have any more information regarding your shipment at this time'. And, 'If for some reason your order has still not arrived after 17 business days from the shipping date, we can pursue the matter as a shipment officially "lost in transit" and begin an investigation with our shipping partner.'

So now I have to wait until 5 July before Zazzle will even begin to try to find out where my parcel is. The moment has definitely passed for the t-shirt to be the fun gift I'd hoped for: At this rate, the recipient will have retired from the legal profession by the time the jokey t-shirt arrives.

In the past month, I have ordered about twenty items, for birthdays and other celebrations (including three from the USA), and the order from Zazzle is the only one that's failed to arrive. Zazzle even has the cheek to add, ' Please let us know if your shipment has not arrived or you are still unable to locate it by the end of the business day on 5/7/2012', as if I might have mislaid the parcel somewhere in the back garden.

Less zazzle; more damp squib!