Zara

I love Zara children's clothing and I buy a lot of my grandchildren's wardrobe one line from Zara. Because there is no children's section in the Pointe Claire Fairview store, I order on line and sometimes have to return clothing that is maybe the wrong size.
For a return, arriving at the line up to be served, there are two rows; one for those buying clothing and another for the second class clients who are returning clothing. Those buying are given priority to be served while those returning clothing are made to wait while the buying clients are served ahead of them. This is very insulting because the message is clear that we who are returning clothing are not valued as customers.
Today I returned a few items (and kept a number of others) and got into the second class return line. Two buying clients went ahead of me. When the lone cashier called me up, a buying client complained loud and clear that she was not taken ahead of me.
This is what Zara has created; conflict and intimidation at the cash.
P.S. Btw to make matters worse I am a 75 year old woman with a bad back. Standing for 10 minutes is painful especially when I have to wait while others who came after me are served ahead of me.

Zara's customer service agents are very curt. However in my experience, they will eventually get things done if you hassle them for long enough. Their products are good quality - which is an expectation of mine, given the price. If you're hesitant about purchasing, don't. They make returns and replacements arduous.

It's so strange how the service online and offline differs. I spend quality time at my local Zara shop, but online shopping here is a nightmare. I see now that I'm not only one experiencing this.

Maybe it's items that I buy, but many of them are just not lasting more than 3 months, especially shoes. I used to spend all my salary here, but now I do not.

Im not a big fashion fan, yet we all have to wear something, so I tired Zara. They have a wide collection of items, some of them are too weird for my taste but I managed to find a good shirt. The only thing I don't like is the quality - feels like y shirt will torn off in a year or two. Other than that they are pretty good.

I purchased a dress and skirt for my daughter online. One item arrived ripped, and the the other began to tear after she wore it for a grand total of ONE times. That's sad. Also I recently read an article about how they don't even pay their employees fairly in the factory. It's not like they are offering bargain bin prices so it is sad to see that they are heading downhill. I will not be buying her anymore clothing from here anymore unfortunately.

The clothing is good quality and the beauty line is also as good. The beauty line is so underrated and deserves more recognition. Zara is just missing the opportunity here to push it more but trying to showcase any of their products on their website is a major issue.

Their website is archaic and horrific to navigate. I never purchased anything from their website just because it looks like nothing would work. You have to traverse through numerous pages to get to the products. Just view the website, you hit a homepage that literally has nothing on it. Then, you have to click to get in to the main content of the site. The main content you land on has nothing to do with any of their products which they should be focusing on.

The stores are fine, never had an issue in one. The layout and merchandised displays are well presented. The employees in the location where I shop are nice and helpful. Kudos to the store level presentation which is an eye freshener compared to their online presence.

Zara as a company needs to reevaluate a few things, revamp their website and push their cosmetic line more aggressive. If things don't change, it's just an average brand to consumers.

Love this store and always buy from it. But I ordered a girls shirt for my daughters birthday and it came broken with holes and I was very disappointed because we both loved shopping here.

I love zara clothes because of stile they made collection by collection the bad thing is that they have to concentrate on quallity more

I won't wear most things that they sell, but if you look long and hard enough you can really find some gems at great prices.

I have been shopping at ZARA for about 20 years, mostly in Asia and overseas yet the customer service at Garden City, Perth is appalling. Other than listening to 2 staff members chat about their social life, not one staff member asked if I wanted assistance, I have been in the store now 3 times in a week to find something specific. Each time, hands full in the change room and on the floor, no one asked if I was OK. I had a staff member pile the clothes back on to my already full and falling pile after falling on the floor, not offering to take them or assist me to the change room. Not once in an hour of trying numerous items of clothes did anyone ask if I needed help. When I requested an item be checked at the Perth store, I got the, we can't, we don't, we won't response with attitude. Its an international policy, is the excuse. Not only can you NOT pay for the item and have it sent to the store, this is Perth nothing is far away. Nor can they hold longer than 24 hours so the chance to collect is difficult when working, and on top of this, I was spoken to with the response, that because they have good feedback from other customers, my opinion and feelings regarding the complete lack of customer service was superfluous! ZARA you may think this is OK, long term it isn't, not anymore! Not a happy customer

I love Zara's clothes. They always have the most beautiful affordable collections, plus their app is perfect. The problem is (especially during sales) you got to have to buy as soon as you choose something or it will disappear. They don't save your basket not even for 5 minutes. And their customer service /tracking system everything that has to do with delivery really is just deplorable.

I am a huge fan of Zara clothing. Their stuff is always so chic and on-trend, at a reasonable price. I particularly like their A/W range - their coats look super expensive.
One downside to the brand is their website. It is super complicated to navigate and the images do not clearly display the clothes.

I must first say that I love Zara. I always shop at this at Zara no matter where I am. I live in Cork- Ireland and I really need to say that it is a shame how messy the Zara shop in Mahon Point Shopping Centre is. OMG I was there last weekend and I could not buy anything. It gets so stressing try to find a piece in the middle of that mess. I could see clothes on the floor, boxes in the middle of the shop as if it was a stockroom. Please, manager you should do something about it.

I love ZARA so much it is my first choice to shop, I have been shopping at ZARA for years and in many countries, but ZARA USA is the worst in regard with cashiers racism! You should teach them to treat ppl the same or fire them!

Website has kinks! Tried to put order through but at the last page an alert said "one article in shopping cart was out of stock. Please review shopping cart." Then there was button that took me directly back to the cart. Problem was there was no indication at all of which article was no longer available. I even clicked to every product page to check but none had any indication of being out of stock. I don't know how to proceed.

I wish I could divide my review into two parts- clothing and customer service.
Clothing first. I would give a solid 4 stars to their clothing. It is my favorite children's brand. Everything is super cute and fits well. It has a good variety of styles so it doesn't look like their whole wardrobe is uniform like other clothing brands. Quality is alright for the price. The fit and materials are great, however with every bunch of children's clothes I have a couple items that will be damaged quickly. A couple examples are holes from strings sticking out that my kids pull on or buttons that get broken on pants. For the price and cuteness, I feel like it is worth the risk.

Next, customer service. I would give 0.5 stars for customer service. This is based off not just one poor experience but many. If you have to deal with customer service be prepared to be extremely frustrated. I feel like they are trained to reiterate policy but not actually trained to serve the customer or help find a solution to a problem. A few people I talked to were super rude and loud which makes dealing with a frustrating process even more painful. They have a super strict return policy and will not budge. I was 34 days since purchase date, 27 days since item was received (policy is 30 days from purchase date) and they would not exchange my item for a different size even though both sizes were in stock and available on their website. I fell like that is a little too intense.

Another experience. I made a purchase in store on vacation and when I got home I noticed an item had a hole when received. I called immediately and notified them of the problem. They said there is nothing they could do except return it to the store (10 hours away) They said they made note and would have someone call me back. They never did. I emailed and called them 4 times over the next month. Response time between was anywhere from 6 days to never. By the time it was reviewed and a solution was found I sent back the item and they said they could only issue in store credit for the lowest sale price because it was past 30 days! After a few more phone calls and emails to see if they would budge since it was their fault it was past 30 days it was still a hard no and they sent a gift card for a portion of the price I paid in the mail.

Those are only two, of a few, poor experiences. If you average those two scores it was actually be 2.25, but I will give them the benefit of the doubt and give them 3. If you don't plan on ever calling customer service you are fine. Just be prepared for wanting to cry to swear if you ever have to call.

Zara has some beautiful things. First off i never buy anything full price there. I'm always lucky to catch a good sale. However the quality of the clothes can be iffy at times and the sizes are not consistent. I'm a tall girl, 5'9 and wear from an L to an XL. I'm lucky to find some outerwear, tops and dresses to fit my frame. I wish that they were more realistic with their sizes because the average girl would like to look nice and rock their fashions. We are not all fortunate to be 6'2 and a size 2

The clothes are good design, but the quality can be increase. I used to buy some products on it's official website and the logistics are fast. Hope to buy more next time.

I loved the clothes and the fashion there, in spite of the fact that it's a little expensive, I really liked shopping there! I found in ZARA comfort.

I ordered an on-line shipment but had to return a few of the items; took to my local store, which they tell you its the best way to return; this was at Roosevelt Field, Long Island, New York; at any time, any day, the lines are out the door; I did
Notice several workers either behind the counter OR on the floor, but only 1 or 2 people on cash registers; they don't care how long the line is; I waited about 30 minutes; the girl at the register starts to process my online return and then tells me the computer is very slow and the codes are all wrong on the receipt; calls a mgr; finally comes after 10 minutes and tells her to input each item manually; she did not have the training to know she could do this AND to top it off each employee had an attitude; I will not be shopping online OR at this store again.

I didn't have any problems with shipping, other than they didn't send me my tracking number until a day before it arrived. I ordered Saturday and it arrived on Wednesday. Customer service is a little slow but they always got back to me. (on Twitter)
The clothing I ordered on the other hand, a little disappointing. I ordered a jumpsuit and the material is thin and see through, feels a little cheap honestly. On the website it looks different. I have to go get it tailored because the leg and waist area is super unflattering. Definitely not worth $60... I probably won't shop there online again, but I might at an actual store just so I can see the quality and know what I'm getting beforehand.

Everything we have bought on-line from Zara has arrived very well packaged the next day. I don't know about their on-line customer service because we have never had a problem, BUT, in store I have to agree with others, their staff are internationally miserable, unfriendly, Singapore, UK, Germany, Spain, Prague, the interviewers must be instructed to choose the most miserable stroppy people they can find, the most recent was in Las Palmas Gran Canaria, the goal seems to be to create unnecessary long queues for payment and to be as miserable as possible. Why do they have the same queue for the people returning goods as for people paying? It just does not make commercial sense.