I do not understand why there are so many bad reviews. I definitely love Zara for th possibility to buy trending clothes for quite reasonable prices, especially I love their jeans, really of high quality.
I have never had some problems with returning and delivery. Everything comes in time and without problem. Moreover, packing is always great, that's why you should not worry about the transportation. And just want to say quite often I buy just online, because in such a way zara sends clothes from stock, not from store.