Order date: 9/14/17 Order number: ******* Shipping method: Pick-up in store.in 3-6 working days The order had not been delivered in two weeks (sadly it was supposed to be a birthday present).

We called the store few times, but they didn't have an answer and did not contact their warehouse. Customer service took note about it and said they would call back, but never happened. When I called back second time the customer service rep was like a robot, couldn't have a real dialogue or understanding. I called for a supervisor, but was not available.

I requested a refund. I was promised 24 to 48 hours. I am curious if this will be processed in time.

Anyways, second time customer service rep didn't even apologize... I will not shop again at Zara.

This was my first time ordering from Zara. Shipping was pretty quick, and I love the way they packaged the clothes. Everything was SO quality and cute. Right after trying everything on I had to find a way of writing a review because I am so excited about the things I got. Also, the sizing is pretty spot on. I wear a size small for most things, and everything I ordered fit perfectly. I definitely plan on shopping here in the future, my only regret is not ordering more :)

Very difficult to talk to a person. I have items ordered and said delivered but not to my address. Need help to locate where they drop my package no help. When the company so big customer services is not important to them.

Zara despite of being such a reputed brand is on its way to downfall. I always buy perfumes from Zara but since the last 2 times when I bought perfumes. They had defective nozzles and we're leaking despite buying both of them from different locations which throws light that the products in all stores are not upto mark. Very disappointed from the brand. I was a pro Zara Man but now I wouldn't recommend it's products at all.

Zara, the quality of tailoring has changed from bad to worse, we bought t-shirts for $ 40 and there were seams that two parts of the shirt were just on few threads, the pants were sewn on for the child, one leg S size and another one from M, simple t-shirts are simply overlaid, without a seam with holes under the arms. Usually we wash all stuff once we bought it, and unfortunately we couldn't return this crap

I ordered a jacket from Zara online. The jacket that arrived was defective and had obviously been returned before; it was also marked down to $59, but I had been charged $199. I went to their website, filled out a return request, and dropped the package off at UPS. Twenty four hours later, I got an email from Zara saying I should send them pics of the defect do they could decide if it was in fact defective, and if it was, they would then approve the return.

Their return policy on the website only stated "Items must be in their original condition and you will be required to present the corresponding receipt." But now they are saying I can't return the jacket because I did not get their approval first, and they are going to ship it back to me.

So I am out $200 for a messed up and unwearable jacket that they had marked down to $59.

I will be following up with my credit card company to dispute the charge, because this is clearly fraud.

Your WhatsApp customer care is the worst in the world - so inept, incapable and unhelpful.

Your store in Westfield made an error with the sale of a dress and I've been communicating on WhatsApp for a week. I explained my complaint six times and given my address seven times in the same thread. They assured me they'll resolve in 48hrs and closed the thread without resolving three times.

The upshot is that, despite the store making the error, I need to make another two hour journey to Westfield, at my expense, to speak to the manager in person. Never heard anything so ridiculous and rude. They're alright as long as they're taking your money but absolutely useless once there is an issue.

I will never shop at Zara again! I have called several times trying to get a refund on a order I returned I always get different people they give me the round around and ask me the same questions over and over I feel like I'm on trial for a crime and all I want is money back, all they say is how can I assist you? And I apologize bunch of thief's! I will be taking legal action against this company. People be aware dont shop Zara!

Having bought a pair of black and white 'pony' shoes the studs began falling off. So I returned a pair with receipt found in rubbish bag!... they were replaced with the only other pair in the store[ Melbourne] size 41, the following morning more studs were gone on the second pair. I went back this time with no receipt as it was gone down the rubbish shute... and the person who served me the day before was unable to give me a refund as I had NO RECEIPT! They were obviously faulty. And as I was flying home to NZ that day I did not want to accept the offer of an exchange for other goods to that value.So here I am still counting the studs as they disappear. My very bad luck!. Bad shoes. Bad service!

I think it's time I put my money where my mouth is or actually take my money away. Zara has the worst return policy ever! I bought a dress there, a pretty cheap one, went to return it and they said no it had clearly been worn... um obviously myself and many others had tried it on in the dressing room not to mention I tried it on again at home! I even called their head office and they 100%, even though I had tags ON, returned it in a week, had the receipt, would not give me my money back! That's the only place I've ever heard of that does that!
My best friend had a bad issue with baby clothes too. It was falling apart within a few wears and they wouldn't refund her at all!
I'm done buying from this place!

I purchased a jumpsuit as a gift on November 27,2023. The item was not shipped until December 1,2023. The gift was presented during Christmas, December 25,2023. I learned that the person that I purchased it for needed me to return the jumpsuit because they already had it on December 29,2023. By this time it was over 30 days. Most retail stores extend the return period during the Christmas holiday. However, I was told that there was nothing that could be done for me because it was past the 30 day return policy. I was told that no exceptions would be made for the holidays. I am stuck with a jumpsuit that I paid over $70.00 for and I will NEVER shop at this store again for anything. I would not recommend Zara to anyone.

Is the Zara store at Upper Canada Mall trying to make return difficult to protect sales? I recently had two horrible return experience there. For an online order return, the stuff insisted me to give them a hard copy of the receipt even though I presented a soft copy. So I ended up with driving back home to print the receipt. The second time, the store manager said the tag wasn't attached to the right place, and she picked up a hair from the item"...

I bought my young sister many clothes for Christmas and unfortunately shortly after this she died unexpectedly. She never got chance to wear the clothes and the tags were still on but the gift receipt was thrown away because she was planning on keeping the clothes. I went to the store figuring given the situation and that the tags were still on the clothing they would refund me, but it turns out they will do nothing without a receipt. They were heartless and could have cared less that my sister died and that is why I was returning the clothes! They were completely insulting and said the best they could do was give me $30 for an in store exchange and the manager told me I was at least getting something for them! Horrible company with no compassion or understanding!