Deal with Zappos for your goods if possible. Responsive customer service and top notch quality products (and a company that will stand by its products instead of shirking their responsibility)
Zappos is a great place for shoe-addicts. I bought so many pairs of sandals there this summer. One of them did not fit and the return was hassle free. Would not hesitate to recommend to anyone.
They offer insane deals, then change pricing as you complete orders. Or claim to be out, until 1 minute after the sale. Then they have plenty.
Scam artists.
Always my first choice to go because of superb customer service which make you assured that your order will be kept informed of and be in good quality.
My son loves their tennis shoes. The selection for women's shoes is good, but just my luck when I pick something for me it's out of stock. A little higher than your neighborhood store.
These guys have been very helpful sorting out my shoe orders, I don't always get the right size but they're very patient with returns and making sure things are done right in the end.
Zapped did a wonderful job getting me my work force prepared and ready. Amazon fulfillment relies on hard work from companies like zappos. Thank you for a great pair of shoes and excellent service.
The two way included shipping permits buying shoes where you you can't predict how they fit.
Prices good for the services provided. Good level of choices. What more than FREE could a user want?
I have used Zappos several times in the past. Their pricing and delivery was excellent and what I liked best was being able to return something with no charge. Good selections as well.
I love this site. They have such a large selection and free shipping (even on returns). I've returned orders no questions asked and with a quick refund.
I've never bought a pair of shoes from Zappos that I didn't like. If something didn't fit, they pay for returns and send me a replacement immediately.
I LOVE this site. They are AMAZING! I bought Weboo shoes a WHILE ago, they don't make them I guess now :(. The weboo shoes were too small so I called Zappos customer service. They overnighted a bigger size without receiving the small ones I still had. When I was about to send them back I found out my cousin's little daughter could fit in them and so I called Zappos customer service again. They were so nice about everything. They charged me for keeping the other shoes, I mean come on they aren't going to give out free shoes haha, and there was no drama. It was so amazing. I have ordered numerous other shoes from them over the past year and a half, maybe two years. I have never ever had a problem with them at all. They are an amazing website.
Consistent great service and really free return policy. The others pretend to be Zappos but send wrong colors and sizes and hit you with a restocking fee, although they advertise free returns.
I was trying to place an order on their Web site, but was having a very difficult time. So, I gave up and decided to call them instead.
The representative I talked to told me that I would need to create an account first. I asked her why. She said that they don't have guest checkout. I asked her what the reason is that they don't have guest checkout. She said they just don't. Again, I asked her why. Exact same answer. Then I said,"Ma'am, you're not answering my question. Most places have guest checkout. Why is it that Zappos does not?" Guess what--she hung up on me! I think that's only the second time in my life that I've been hung up on by a customer-service representative!
Absolutely pathetic. I ordered my shoes somewhere else.
The next day, I called and asked to speak to a manager. I told her what had happened. She was nice, and said that since they record all their calls, they might be able to find out who hung up on me. But she never asked,"Were you able to complete your order?" or "Can I offer you a coupon to win you back as a customer?" You would think that a manager would know to do this.
Maybe my first-ever experience with Zappos was atypical, but I won't be back.
Ridiculously cool! Just started buying from them and can't stop! I purchased 5 pairs of shoes/sneakers so far and returned one without problem. Can't be beat!
Shoe heaven. Could be addictive to women who love shoes. Their clearance center is awesome and all other shoes very easy to purchase. Great client service
Has some of the most impressive and stylish shoes. Would recommend if you need a shoe last minute. Excellent delivery and customer service. Lots of selection!
Although Zappos does not ship to my country (Canada), my experience with the customer service was one and above excellent. Highly recommend this company to anyone
Been a Zappos.com user since it's inception. Love it! Doesn't get any more convenient than this. The selection is pretty great; Prices are great; and the returns are THE QUICKEST and THE EASIEST.
Also, Customer service is always friendly and helpful when needed.
This site allowed the fraudulent use of my card by a thief. I had never been on the site before today. Zero stars. Any chance of them ever getting any business from me is now 0.
Overview
Zappos has a rating of 3.5 stars from 721 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zappos most frequently mention customer service, free shipping and return policy. Zappos ranks 16th among Shoes sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members