Zappos

Although Zappos does not ship to my country (Canada), my experience with the customer service was one and above excellent. Highly recommend this company to anyone

I purchased a pair of sneakers at Zappos recently and was shocked by crappy quality of shoe the size came in 6 and I wear an 8, they took care of it fast, but the size 6 pair had one shoe literally smaller than other. The size 8 had removeable insoles (thank God) that looked like someone had gragged them across a dirty floor, I removed them immediately and repalced with my own. I wont be shopping here again, I think I will just pay $200 for a pair of custom made therapeutic old lady shoes, at least my arches will stop falling and no more ingrown toenail problems(they numb your feet with needle pricks and shoove wooden sticks under nailbed(horrible pain!). Yeah, quality is really an obsolete word in U. S

Judging by all the great reviews on this site it seems that my review is not needed but here it is anyway. Zappos has a huge selection of quality brand items at great prices. Usually I can find it cheaper on Zappos than any of the retail stores. First off, the shipping is fantastic. It comes basically comes overnight and the best part is that it's free. Sometimes items can take maybe up to two or three days but I'm used to waiting the standard 7-14 so no complaint here. The have an excellent return policy, probably the best I've ever seen and you can alway's find your size which can sometime be daunting for me because I'm very tall and slender and that makes shopping for pants a nightmare. Zappos has totally eliminated that problem. The only down side is when an item goes out of stock it takes quite sometime for them to restock it so when this happens chances are you should just check somewhere else other wise you will be waiting for it for a long time. Zappos is definitely one of the best sites I have ever had the honor of dealing with.

I love shopping at Zappos, it doesn't happen too often because I'm a man and the amount of clothes and shoes I need is rather small, however, if I have to buy clothes I go them because they cracked the secret to guaranteeing a stress-free, great shopping experience: well-priced, quality merchandise and hassle-free, easy, simple returns! No hoops to jump through, no endless conversations with customer service, no proof to send anywhere, no affidavits to upload, no percentages or any other nonsense that's, in my mind, is associated with most other shopping platforms and places. Their customer service has real people that's are easy to reach, it truly feels as if they tried their best to make their customers feel important, it also feels as if they succeeded.
I recently decided to only buy clothing and footwear from Zappos because I really like the way they do business and how quickly they resolve any situation in which I'm not completely satisfied.
Purchased three Columbia shirts that were small on me and returned them, with the refund hitting my bank account the same day I mailed the shirts back. Just two clicks with a mouse and I was done! Why would I go anywhere else if these guys treat me the way I imagined every business shoild treat every customer?. Thank you Zappos!