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ZAFULReviews 5,973

2.4

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.4 stars from 5,973 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Lebanon
1 review
0 helpful votes
Follow roro g.
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At first i was skeptical about ordering from zaful since it was my first time ordering anything online, but most of the reviews were amazing which encouraged me to order 2 swimsuits and 1 dress.
I was very pleased by what i got.
Everything was exactly like in the picture and true to size and the material was surprisingly great.

Date of experience: June 11, 2019
Massachusetts
1 review
0 helpful votes
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The swimsuits from zaful are so cute and cheap. It's an amazing deal and i highly recommend. However, the clothes are sometimes weird fitting so I suggest looking at reviews and pictures before buying them and choosing a size. Shipping takes a little longer than brand name stores, but they have to ship from really far away so that's understandable. Would definitely shop again.

Date of experience: June 10, 2019
Georgia
1 review
0 helpful votes
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U************** Shipment was quick to ship and very nice! The colors were vibrant and the service at zaful was great.

Date of experience: June 9, 2019
Washington
1 review
0 helpful votes
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I have ordered four separate times from ZAFUL and I have loved every item! I especially love the swim suits! You do have to pay close attention to the sizing charts for each specific item because the measurements do change for various types of clothing. That being said, after carefully selecting my sizes everything has fit as expected. I had an issue with shipping (which was MY FAULT) and the customer service reps were able to help me change my shipping address quickly and verify that the shipment would arrive without delay. I highly recommend ZAFUL to any and everyone and plan to order more asap!

Date of experience: June 8, 2019
Texas
1 review
0 helpful votes
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I was a bit hesitant to use Zaful since so many items were so inexpensive. I ended up ordering 3 bathing suits from the site after spending a while on there, and was very pleasantly surprised! The suits seem to be high quality, and they looked just like they did in the photos. They arrived quickly. I will definitely be using this site again!

Date of experience: June 7, 2019
Croatia
1 review
1 helpful vote
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I ordered 3 bikinis of which 2 are the best bikinis I've ever had! Great material, perfectly fitting, extremely cute designs. The third one however, as pretty as it is, and it's a great material as well, isn't as fitting. I ordered all three in S and they fit perfect, but this one has the tiniest, smallest panties. The bra fits great and has adjustable straps, but when you put on the panties you can see some of the white fabric that's on the other side, I think that's just the stitches being stitched on the wrong side but I don't mind it that much, the panties are sooo tiny they're supposed to be high-leg but on me they're like low rise because I can't possibly pull them higher. Still a good 6.7/10 though since it's very pretty!

Date of experience: June 7, 2019
Philippines
1 review
0 helpful votes
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Excellent
June 8, 2019

I have a great choice in my attire. I really love your clothing, Comfortable to wear, Amazing dresses

Date of experience: June 7, 2019
Canada
1 review
1 helpful vote
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Garbage
June 10, 2019

GARBAGE site I don't know how this site is still operational.
These guys are straight garbage, I bought 3 items off the site and entered everything like you normally should. The ETA on the items was supposed to be about 6-10 days, I go on the online tracker to check on the items and I noticed 2 have been stuck in transit at a warehouse and is being sent back to the sender while the other hasn't been sent out yet. So I message them asking why the item is being sent back to which they respond with a bs message about my address being wrong and that I need to pay a reshipping fee. So of course I stand my ground and let them know that my address was the correct one to which they finally give in and send said items. When I ask about the 3rd item that is yet to be sent out, they tell me it's out of stock which is odd because they didn't update that on their website so anyways I ask for a refund which I get. About two months later, I still haven't received my items and when I went to go check the tracking # it showed that the items were sent back, when I tried to email them again to figure out why this happened a second time despite having the correct address. They block me & all modes of contact lead to a bad gateway page. So I recommend that no one buy from these guys, the customer service is horrible and from the sounds of it, it seems like I've been scammed a good $75.

Date of experience: June 6, 2019
Charlie F. — ZAFUL Rep
over a year old

Dear Mike,
We apologize for this situation.
All of our items have a processing time that is shown clearly on the product page. Since there are too many orders on our websites, the stock quantity changes very fast.
We can easily arrange an exchange or a refund for you.
We at ZAFUL offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: http://www.zaful.com/terms-of-use/
Please check your account and reply to the message we have sent to you regarding your particular case.
Best Regards
ZAFUL Customer Service

North Carolina
1 review
0 helpful votes
Follow Eryn M.
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Zaful is a wonderful website. They have very cute swimsuits and clothing. You can always rely on them for good clothing for a good price. I haven't had any problems with my orders at all. I recommend this site to anyone.

Date of experience: June 6, 2019
Tennessee
1 review
1 helpful vote
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Zaful is my favorite store for bikinis and cute two piece sets for summer! Great products for the price point. Always been good quality and every purchase has fit great thanks to their super helpful website! For clothing, the exact measurements are posted for each product (they literally post the inches at the waist, hips, top length, shorts length, etc.). And the customer reviews are so helpful so you know if items fit true to size, any notes from other buyers, and photos so you know what the items look like on. If you have an upcoming trip/event you will want to buy with enough time for processing + shipping time, but it is definitely worth it!

Date of experience: June 6, 2019
Canada
1 review
1 helpful vote
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Firstly, Zaful's customer service is phenomenal! They will try to get back to you in a timely manner! With my first order, I was concerned as I was nearing a month since my purchase and my order had not arrived. After contacting the Zaful team and being reassured of my order, it had arrived!

Second, their clothes are amazing! I was quite shocked with the quality of their clothes. I did not expect to receive the quality that I did. The only thing I would be wary of is their sizing. It is nice as there are many reviews on pieces so be sure to check those out before purchasing!

Lastly, my only critique would be their site. It can become difficult to navigate as their drop-down menus are constantly dropping down on my screen. Likewise, be sure to double check the currency of your items! For some reason, the currency is constantly reverting back to the standard USD pricing. So, ensure you change the currency to an applicable currency before purchasing our item(s).

Keep in mind that I have only made one complete order with Zaful. I am awaiting my second order and I hope it is just as good as the first!

Date of experience: June 6, 2019
Idaho
1 review
1 helpful vote
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I ordered 3 swimsuits from this website and they are all so cute! Shipping took about 1.5 weeks. They fit well and the material is very nice! I also ordered a top and shorts and they are also very nice! I can't wait to wear them! I recommend this website to anyone who wants affordable swimwear and doesn't mind waiting a little bit for shipping!

Date of experience: June 6, 2019
Puerto Rico
1 review
2 helpful votes
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THE BEST
June 7, 2019

It was awesome, they are fast and careful. The prices are very reasonable and with the points and coupons is even better. 100% recommended

Date of experience: June 5, 2019
MD
1 review
0 helpful votes
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I love shopping from Zaful. I can always count on getting the products that I've ordered in perfect condition. The only thing that keeps me from ordering more often is the delivery time, but, I think, that is more likely a consequence of my country's postal accessibility. Another fantastic plus of the website is the points system. I once paid my delivery with the website points and you can pretty easily get to purchasing an item with the points. But, the biggest plus of the online shop is the fashion, which is very much to my liking and very affordable.

Date of experience: June 4, 2019
North Dakota
1 review
0 helpful votes
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I have never once been unsatisfied with an order from Zaful! Each and every clothing item has been correctly described and sized. I feel confident whenever ordering from Zaful, because they are honest when describing their clothes, proper sizing, and trustworthy customer service. I always look forward to recieving packages in the mail and am almost always certain the clothes will fit.

Date of experience: June 4, 2019
Wisconsin
1 review
0 helpful votes
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I have always loved Zaful. Its the website I always fall back onto when I need something cute and in style. It allows me to keep up with fashion but also save money while doing it. I recently ordered a bunch of things from Zaful, and everything that came in was true to size and was exactly what I wanted!

Date of experience: June 4, 2019
Florida
1 review
0 helpful votes
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Amazing
June 4, 2019

I ordered these two bathing suits since the weather was beginning to get hot again. I can honestly say that they both fit perfectly and I love them more than my old bathing suit. The style is so nice and the designs on it were what originally caught my eye! Definitely going to be getting future bathing suits from zaful! I overall rate this company amazing and their products as well.

Date of experience: June 4, 2019
Virginia
1 review
0 helpful votes
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Amazing suit
June 3, 2019

I loved this bathing suit. It fits wonderfully except the bottoms have a seam that is a little weird. It sits just below the top per of the bottoms but it isn't much of a problem. I love this suit

Date of experience: June 3, 2019
Spain
1 review
0 helpful votes
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His was the first time I responded to an Instagram ad and I must say it didn't disappoint. I was super happy with my shopping experience on ZAFUL from the ease of browsing, the stock available, to the purchasing experience. I was pleased with the record delivery time, especially since I am living on the Canary Islands. This was also the first package I received at my new address so it was a most welcome delivery received in good order. They definitely have a returning customer on their books. (Disclaimer: this has been my free and objective experience and I am willing to share this review with other people)

Date of experience: June 3, 2019
Germany
1 review
0 helpful votes
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Great experience!
June 3, 2019

I'm in love with Zaful! Their prices are super affordable and their bikini sets still come with a great quality! Also, the shipping was super fast and even if there are any problems, Zaful is willing to help and immediately reacts! I'll definitely buy there again!

Date of experience: June 3, 2019

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071