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ZAFULReviews 5,973

2.4

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.4 stars from 5,973 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Singapore
1 review
0 helpful votes
Follow Alice W.
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Easy buy online website. Fast delivery and easy to pay. Good material with reasonable price. Well packages.

Date of experience: August 24, 2019
Italy
1 review
1 helpful vote
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I'm so satisfied!
August 25, 2019

ZAFUL is really a great site if you want to look trendy on a budget to be honest. I ordered a pair of lashes (actually there were 3 pair in one pack) for less than 4 dollars! They look great and they're super soft. The parcel arrived 2 weeks after shipping (on May 6th) and I still use them to this day (August 24th). I honestly recommend this site!

Date of experience: August 23, 2019
Louisiana
1 review
0 helpful votes
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Product Review
August 25, 2019

I recently purchased the underwire tie balconette bikini set from Zaful, in light gray. Overall, the set was pretty true to size. The top is a bit on the smaller size, which makes it look super cute on. The bottoms are fairly cheeky, which personally I loved and thought was very flattering! The suit was very high quality, especially for being as cheap as it was. Overall, I really recommend Zaful and its products because of how cute and inexpensive it is!

Date of experience: August 23, 2019
GB
1 review
0 helpful votes
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Amazing!
August 25, 2019

I ordered various types of clothing from zaful including swimwear, crop tops and a two piece set. All wear good quality and comfortable to wear. The only cons to my order was the bikini top, as it was too small for my chest (I am a DD and ordered a size 12 bikini set). If ordered again I would definitely get a bigger size.

Date of experience: August 23, 2019
California
1 review
0 helpful votes
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I ordered a few bathings suits from Zaful and was extremely satisfied when I received them. The fabric was good quality thick, and everything fit well, so I feel like I got a great value for the price I paid. I received the swimsuits at different times in the mail but all much quicker than the 30 days that they told me to expect. Overall, I'd recommend shopping on this site!

Date of experience: August 22, 2019
California
1 review
0 helpful votes
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I have ordered from Zaful numerous times and have always been impressed with both the customer support and the product. The clothes are always super cute and the price is always right! I've only ever had one issue with the product and Zaful was more than happy to fix the problem for me in no time. The shipping has always been fast for me and I've honestly never had any problems. They're for sure my favorite bikinis!

Date of experience: August 22, 2019
Barbados
2 reviews
2 helpful votes
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Experienced Shopper
August 25, 2019

I've bought swim wear suit and romper from Zaful and I must comment that these things are exactly as they look in the pictures. The quality is good, and colors are vibrant.
Excellent store, will shop again.

Date of experience: August 22, 2019
South Africa
1 review
1 helpful vote
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Bought two jackets from them about six months ago. Didn't receive anything for months. I queried it because I couldn't track my order at all and was told that my package had been delivered... when I hadn't received anything. Tried again to query, this time they said that my package had been "dispatched". I asked for a refund and was told that since I queried it after six months (even though this was my second query) they wouldn't be refunding me in any way. They took my money and made no effort to ensure I received my package. I can't even ask for a refund within 30 days of receiving, as per their refund policy, as I haven't even gotten my order. They've basically stolen my money because there's been no exchange of goods, I paid them and received nothing in return. Their customer service is terrible, they say they prioritize customer satisfaction and yet they won't refund me for an order I haven't even received. Don't buy from their store, you'll be screwed over.

Date of experience: August 22, 2019
Philippines
1 review
0 helpful votes
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I am super satisfied with the quality of the clothes I ordered on Zaful! All are worth the price! Fabrics are thick and smooth! I am never satisfied with online shopping as before! I'm glad I found Zaful!

Date of experience: August 21, 2019
Jamaica
1 review
0 helpful votes
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Customer service
August 26, 2019

Customer service at zaful is wonderful. They are very patient and assisted with no complaints. Im usually always watching my items and they are able to keep me update as to whether out of stock and usually offer me options if i want to wait or purchase another item. I always enjoyed that. Overall zaful is reliable and great customer service

Date of experience: August 21, 2019
Canada
1 review
0 helpful votes
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I starting using Zaful almost 3 years ago and I have kept going back. I normally purchase bathing suits and they are honestly very good quality! I have used them so many time and the colors do not fade and around 90% they fit perfectly with the size you purchase. Also, when I had started buying things from here the shipping process was very unreliable but that has changed now almost all purchases come within 2-3 weeks of placing the order. I fully trust buying bathing suits from here however the clothing can (not always) be made cheep or see-through. So look at the reviews posted under the thing you are looking to buy!. I really do love this company and the prices but with that, you do have to be selective.

Date of experience: August 21, 2019
Brazil
1 review
0 helpful votes
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A good online store for diverse shopping. Many varieties of products and good prices. Shipping on time to other countries.

Date of experience: August 21, 2019
Florida
1 review
0 helpful votes
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I LOVE ZAFUL
August 26, 2019

I love zaful so much! It is my go to site for ordering swimwear! I'm a bikini addict and I cannot get enough of them. I'm grateful to have found such a reliable website to purchase bikini's from. The prices are super affordable yet the quality of the material is really, really good. I recommend Zaful to everyone, all of my friends and even strangers! It's worth a try, i guarantee you will love what you buy and if you don't customer service is really helpful and they are great about refunds if you dislike your item.

Date of experience: August 21, 2019
Sweden
1 review
0 helpful votes
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Great
August 26, 2019

The swimsuits that I ordered came in the exact date that they said that they would come. It didnt take long so i would say that the shipping was great. Also the quality was really amazing and it is durable and probably will last very long. I have been using it the whole summer and it is still like new. I would totally recommend zaful to everybody and will continue to shop there.

Date of experience: August 21, 2019
North Carolina
1 review
0 helpful votes
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Highly Recommend
August 21, 2019

I recently discovered Zaful from a friend and I am addicted! They have a great swim selection full of the latest trends. The material of each bikini I have ordered has been amazing for the price! For my first order some of the bikinis I ordered had become unavailable but the Zaful support team was quick to respond to my issue. When I did not want to wait for them to be back in stock, I was given a credit to order more. I would definitely recommend!

Date of experience: August 20, 2019
Ireland
2 reviews
1 helpful vote
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Beware of import tax
I ordered 2 bikinis, a swimsuit, a co-ord and a dress from zaful, paid 12 euro express shipping along which 2 euro insurance. I was not even aware that a duty tax could even be put on the package, as it never happened to me before when I ordered from them and neither to my friends and family. I am not able to receive my package until I pay a duty tax costing 40.93, which I feel Zaful should've told me the possibility of this happening before I paid. I don't know why this has been applied now to my package, which I'm very unimpressed and disappointed about especially when I held Zaful in very high light. I don't understand either why the tax wasn't covered by the fact it had insurance on the package, as it was beyond my control that the tax was put on it. Another thing I would like to know that if I don't pay the tax will I still refunded? And there hasn't been any contact from Zaful since 8am and now it's 6:15pm, even though they've marked their message to me as urgent'.

Date of experience: August 20, 2019
Elsa R.
Portugal
1 review
0 helpful votes
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The bikinis are really nice and suits really well. It is what you are expecting. I recommend for sure.

Date of experience: August 20, 2019
Canada
1 review
0 helpful votes
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Afforable
August 21, 2019

Everytime i have ordered from zaful i have always been super pleased with my purchase. Sometimes it does take a while for the package to come, but its definitely worth the wait especially because i receive amazing quality products for such a cheap price.

Date of experience: August 19, 2019
Indonesia
1 review
0 helpful votes
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It's a good
August 21, 2019

I ordered a printed button up shirt and a striped shorts 2 weeks ago. The said items arrived earlier than I expected (10-15 days of shipping to Indonesia but i got it in 8 days). Packaging was good, items quality also good and all in all it was a good experience. They could do some changes to their app, though because it was a bit confusing.

Date of experience: August 19, 2019
Philippines
1 review
0 helpful votes
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The quality of the items are great compared to their prices. Exceeded my expectations. I loved the dresses!

Date of experience: August 19, 2019

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071