Zaful.com is a fake web site! Never use it. These guys are scammers!
This site takes photos from other clothing companies to sell their clothes.
It was cheap and nice the necklace i ordered good quality
I liked this site at the beginning but now not worth it. Cheap knock off clothes.
Ordered in sept 2015 still have not received anything
Dear Kimberly,
Thank you for notifying us about the issue.
The delivery time of Standard Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We apologize for the inconvenience this issue has caused.
Best Regards
Zaful Customer Service
I love Zaful's wonderful choices and affordable prices! The staff are a joy!
The clothes are super inexpensive but amazing quality!
Never be tempted to get their merchandise, even though the prices are cheap. Material is trash!
Dear Lichen,
Thank you for your valuable feedback.
Zaful offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.zaful.com/returns/.
Your order was already refunded, for more details, we have contacted you via ticket, please check and reply to us.
We are sorry for the frustration this has caused you.
Best regards,
Zaful Customer Service
DO NOT give this false company your money. Sadly, they are predators.
Dear Camille ，
Thanks for providing your extremely valuable feedback to us.
We are NOT a scam.We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
I have followed up your case and our team will solve it for you. Could you please message us your order number?
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Best regards,
Zaful.com Customer Service
Nope after reading the reviews I see your company sucks, will not be ordering
Dear daymon,
Thank you for recent comments.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
If you have any problem, you could submit a ticket here: https://support.zaful.com/ticket/ticket/index, we will do our best to assist you.
Thank you very much for your collaboration.
Best regards,
Zaful.com Customer Service
Order came quickly; products were just as I ordered! Highly recommended
All ok. I am satisfied of my order. Fast shipping, consistent with the description.
Love it Super cute Fits well Comfortable and of fantastic material Looks exactly like the pictures True to size
Fiz minha compra na zaful em 23/03/2020, número do pedido UB**************, duas jaquetas e uma gargantilha. Até aí tudo bem, deu tudo certo no pedido e no pagamento, sendo que até rolou um cashback. O problema foi o rastreamento. Meu pedido veio para o Brasil apenas 4/05, e por eu ver as informações apenas pelo lado brasileiro, não tava entendendo nada, até ver as infos da China. Meu pedido havia retornado do aeroporto chinês para a aduana duas vezes. E nesse meio tempo eu mandei muitas mensagens pra zaful pelo facebook, algumas bem desaforadas inclusive - peço perdão. E o incrível é que eles foram MUITO solícitos, sempre buscando me ajudar e me acalmar. Enfim, meus pedidos chegaram no Brasil 03/06, e chegando em minhas mãos dia 10. Tudo veio conforme eu pedi, exceto que as jaquetas vieram mais curtas que eu pedi e sem bolsos, o que me desagrada, mas elas são bem quentinhas e lindas, que era meu principal objetivo ao comprá-las. Obrigada zaful pela eterna paciência.
Llevaba un tiempo ya buscando por otras tiendas un abrigo específico. No lo encontraba ni en tiendas física ni es otras online, hasta que decidí probar con Zaful (nunca había comprado nada en esta tienda). Enseguida encontré el abrigo negro tipo Teedy que tanto quería. La talla es exactamente como la quería, me parece incluso más bonito de lo que se veía en las fotos, y encima cuando me llagó venía herméticamente cerrado y olía bien! Cosa no suele pasar con otras tiendas. Volveré a comprar la verdad. Les dejo una fotos para que lo vean.
Hace poco hice mi primer pedido a Zaful y me sorprendieron gratamente varias cosas:
- Recibí el pedido muy rápidamente.
- Buena calidad de los productos, el vestido venía bien embalado en una bolsa con cierre tipo zip.
- Buen servicio postventa, ya que me comuniqué con ellos por un error que cometí al hacer el pedido y rápidamente me lo solucionaron.
Os dejo enlace a la publicación de mi blog, donde podéis ver más fotos y os cuento todo con más detalle:
https://entretrucosyrecetas.blogspot.com/2018/07/mi-primer-pedido-a-zaful.html
Compro mucho en esta tienda, la calidad de sus prendas es cada vez mejor y no tengo problema con las tallas. Suelo pedir casi siempre una talla más de la que uso habitualmente y nunca he tenido problema. Los precios son muy buenos y además siempre tienen muy buenos descuentos y ofertas. Que el envío sea gratis a cualquier parte del mundo es un punto muy bueno. Lo que más me gustan de Zaful son las blusas y los vestidos, aunque los accesorios también son muy bonitos. Sin duda seguiré comprando allí.
Overview
ZAFUL has a rating of 3.4 stars from 5,972 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZAFUL most frequently mention customer service, good quality and bathing suits. ZAFUL ranks 5th among Discount Clothing sites.
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- Coventry, WMID, United Kingdom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Zinaida,
We're very sorry for your concerns and the issues you have raised.
From time to time with thousands of shipments there will be an occasional issue with shipping.
We have send a good solution to email z*****@gmail.com.
We look forward hearing from you.
Thank you for your attention.
Zaful Customer Service