I just ordered two bathing suits! Says 8-16 days to get here Ill let you guys now if I get it
Ordered 22 items for the first time from this seller Zaful. BIG mistake. When I received my items in the mail, EVERY ITEM was of poor cheap quality material & was nothing of what they advertised in the pictures. All 22 items were cheap imitations of those pictures. They were not the actual real deal in the pictures. I went to return all 22 items for a refund. 1 week after Zaful had already received my returned items in the post, they refused to respond nor issue a refund, telling lies, claiming that they did not receive it, despite tracking on website confirmed that it has been DELIVERED to the correct address. Lucky I was insured with Paypal. If it wasn't for Paypal, Zaful would have ran off with my money. As per reviews on this site, it is evidence that this seller is a scammer (475 Bad reviews vs 150 good reviews).
The seller uses different tactics to make their money by:
*NEVER issuing a refund
*Selling cheap poor quality fake imitations & marking up their margin
*Over charging
*Not dispatching any purchases, after charging customers (this is called stealing)
Im not a fussy person, however everyone else saw the products I had bought off Zaful & they all said the same thing... cheap imitations poorly made & look nothing like in the pictures. BUYERS BEWARE. DO NOT GO THROUGH THIS SELLER NOR NEGOTIATE WITH THIS SELLER IF YOU WANT A REFUND, OTHERWISE YOU WILL LOSE. GO THROUGH PAYPAL AS PAYPAL WILL GUARANTEE YOUR REFUND.
Message for Zaful: Zaful you can write whatever comeback you want, regardless of what I say... You have over 475 BAD reviews versus 150 good reviews. Thats more than half! So say what you want with your sh! Tty copy & paste generic emails that you send to everyone. Actions speak louder than words.
I had recently placed an oreder and After reading these reviews I would like to cancel my order AS SOON AS POSSIBLE please
Dear Aisha,
Thank you for your recent review.
Your order has been shipped out and it is now on transport.
We have sent you a solution via ticket, please check and reply to us.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards
Customer Service
I think it's a scam the number they have on file its not valid
Dear Alice,
Dear Alice,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We must clarify that: our company is definitely real. Our customers are from all over the world, it's no necessary to cheat anyone to respect our reputation.
We have send detailed informaiton to email mrsmelissa****@yahoo.com.
We want to thank you for your constructive comments, which are always most welcome.
We look forward hearing from you.
Zaful Customer Service
I ordered 3 bikinis from this website for a total of about $40.00. I thought to myself, "wow what a great deal"... I should have known better. I was told that the shipping can take up to a month, so I waited patiently to receive my items. 2 Months later... still no items. Rest assured, ZAFUL deducted the funds from my account immediately after I placed the order online. I logged into my ZAFUL account (after 2 months with no items) to view the shipping tracking records. According to the records, the order was initially "delayed", but the items were supposedly delivered 4 weeks ago. I used the messenger that ZAFUL provides on its website for customer service and explained my situation, explicitly informing the robot on the other end of the messenger that I never received the items and would like my money back. The robot asked me for the "order number", which I provided. It responded that the shipping had been delayed and to "check with my local post office?". I replied that I would like a refund, and the robot proceeded to ask me again for the order number. I simply copied & pasted the number (which I had just provided seconds before) and the robot told me that there wasn't "any order" related to that number. DO NOT ORDER FROM THIS WEBSITE. ZAFUL is running a dishonest online shopping operation in which the company does not refund you money which you are clearly entitled to. Regardless of whether this was the shipping company's error or ZAFUL's error, I should be refunded my money, as I never received ANY of the items that I purchased. I paid for swimsuits and received NO SWIMSUITS. Long story short... DO NOT BUY FROM THIS SHAM OF A BUSINESS. BUYER BEWARE!
Dear Mary,
We appreciate that you took the time to write a review.
We at Zaful can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
We offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
Please reply to our message via the ticket system, and we will offer a solution for you.
Best Regards
Zaful Customer Service
They replied to my review and said they sill refund in 5-7 days
Dear Sultana,
Thank you for notifying us of your complaint.
I want to start by apologizing unreservedly to you for what has happened.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your cooperation.
Best regards,
Zaful.com Customer Service
Great spring and summer clothing, inexpensive shipping to Canada, and attentive customer service!
Dear Jessica，
Thank you for sharing your views.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
If you have any further questions regarding our checks or your order, please contact us via ticket： https://support.zaful.com/ticket/ticket/index?cat_id=37.
Best Regards
ZAFUL Customer Service
The items that I purchased was exactly what I expected! Will order again!
There is no phone, they don't return emails, they TAKE MONEY and DON"T ship... I would GIVE NO STAR IF I COULD
Dear Cricket,
Let us start by apologizing personally for your experience.
We really want to work with you to make this right.
From time to time with thousands of shipments there will be an occasional issue with
Shipping.
We have send a good solution to email cri*****0c@yahoo.com.
Again, we am sorry for the frustration this has caused you and hope that this will set things right.
We are waiting for your reply.
Zaful Customer Service
Do NOT order from this company! Ordered 4items. NOT ONE WAS THE RIGHT SIZE! I went by their size chart. Please do not loose any money to them...
Dear Dori,
We are sorry about your problem.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you for your support and patience.
Best Regards
Zaful Customer Service
THE PRODUCTS ARE GARBAGE, MOST OF THEM ARE NOT SHIPPED AND THEY NEVER PROVIDE REFUND FOR UN SHIPPED PRODUCTS OR EXCHANGE!
Dear Heidi,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
First, we want to offer my sincerest apologies to you for the issue.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We have sent an e-mail to you bery****@gmail.com already, please check it and reply, hope we can solve this issue soon.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
Zaful Customer Service
I've ordered from here twice already and loved the items the first time. Great quality and prices.
It's been 2 weeks and i can't track down my order and my package isn't delivered yet.
Dear Roos,
We regret that the issue has occurred.
Your order has been sent out on June 5 and the delivery information has been updated on the website.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your understanding.
Best Regards
Zaful Customer Service
I have order my swimsuit in L and not in S.
Can I cancel it?
Dear Amanda,
Thank you for taking your time to write your review.
Please kindly note it is the customer's responsibility to check the order details before placing the order.
Coud you please tell us your right order number so that we look into your problem and then give you a satisfactory solution?
If any question, please contact us via ticket or email to support@zaful.com titled as "complain from sitejabber.com".
Best Regards
Zaful Customer Service
Don't order. You will never receive your order and the won't refund you! SCAM
Ordered from them and the items where good! Will def buy from them!
I loved the products that i bought! So good for the price! So worth it
Run run lie he'll away from this... this is the horror stories originally come from
Dear Robert,
Let us apologize for your experience.
Zaful offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.zaful.com/returns/.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We look forward hearing from you.
Best Regards
Zaful Customer Service
Stay away from this company. No contact, no order, no refund.
Dear Susan,
Let us start by apologizing personally for your experience.
We really want to work with you to make this right.
We really do not need to risk our reputation over a single order.
Can you kindly tell us your right order number so that we can offer you a good solution?
Waiting for your reply.
Zaful Customer Service
Horrible product quality and horrible customer service.
Dear Chiaki,
We regret that our service and the items did not meet your expectation.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
If any question, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index
Best Regards
Zaful Customer Service
Overview
ZAFUL has a rating of 3.4 stars from 5,972 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZAFUL most frequently mention customer service, good quality and bathing suits. ZAFUL ranks 5th among Discount Clothing sites.
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- Coventry, WMID, United Kingdom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Suzie,
We are sorry about your problem.
Zaful offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.zaful.com/returns/.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your understanding.
Best Regards
Zaful Customer Service