Love the swimsuit I received. No issues with the order. I plan on ordering more! The material and style was great!
They are really helpful these people and the sizes and prices are really great. I will recommend this site for sure!
I've bought a few dresses and swimsuits and they all fit well and the quality is very good for the price.
The delivery was slow when i got it the zipper broke in 2 days and the size was to small. I dont have anything else to add i say it all already.
I loved the clothing i saw on the website, when i received my purchases they were great quality and so comfortable! I will be making more purchases!
I ordered my first bikini at Zaful and I was slightly scared. However, my bikini came in about 2 weeks and it was exactly like the photos.
Love the prices and love the clothes! Everything is up to date. Make sure to check everything out for yourself. Trendy, cute, cheap, fashionable.
All my items from this site arrived just like on the photos and the sizes are true. I will keep ordering from this site.
I got my order quite quickly, the items were ok some were thin but for the price i expected this, still some nice outfits
I have yet to be able to TRACK my order, it said "3 day shipping" and after 5 days still NOTHING and am still not able to track my order. I just want to know when I'm getting my order.
Dear Kelsey,
Thank your for your message.
Please understand after we receive your order, normally it will take us some time to prepare the items.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We apologize for the inconveniences this case may have caused you.
Best Regards
Zaful Customer Service
This was my first order from Zaful and I was really satisfied with everything: quality, price, delivery, everything was as I expected. Great colors.
It was awesome, they are fast and careful. The prices are very reasonable and with the points and coupons is even better. 100% recommended
Buying on Zaful is simple and convenient. The garments are beautiful, dress well and match the description.
The website has nice clothes and accessories. The order arrived on time with no obstacles and problems.
This was my first experience with ZAFUL and I was so mesmerized by the quality of the bikinis and sunglasses.
The shipping is incredibly fast plus plus plus
AMAZING
Dear Dania,
Thank you for your kind review about ZAFUL.
We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Zaful.com soon!
Best Regards,
ZAFUL Customer Service
This is my second purchase with Zaful. While the first one was better than expected and I wrote a fairly good review before this, my second order is HORRIBLE. I haven't even received it due to some shipping issue and now that are only offering to issue me a 50% REFUND OF WHAT I PAID, WHEN I HAVE NO ITEMS DELIVERED TO ME. I made the purchase on 5/17 and received a shipment confirmation with a tracking on 5/18. After a few days later, I emailed about the tracking not being updated. A Day later, I actually received ANOTHER shipment confirmation email with A DIFFERENT TRACKING. Weird right? I emailed that and long story short, they swore that my package will still delivered on 5/18 and told me SEVERAL TIMES via email that it will deliver within 8-15 business days. Today is the 15th business day (not including weekends obviously) and my tracking has not been updated since May 30th! I have even contacted DHL myself because I work with them for my job. My package is lost right now and it will definitely NOT be delivered to my door by the end of the day today. At this point, I asked for a refund and they can figure out how to return the package back to them because it's not getting to me anytime soon. THEY OFFER A 50% OFF REFUND. WHY ON EARTH WOULD I ACCEPT A HALF REFUND WHEN I'M NOT GETTING ANYTHING?
Dear Cassandra,
We regret that the issue has occurred.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you for your support and patience.
Best regards,
Zaful Customer Service
I really like zaful, because has very good assortment (clothes and so on.) I am glad because i find this shop, i really recommend it! :)
I ordered zaful 2 swimwear from the site and it came to me today. The swimsuits are small and I want to change how can I?
Dear Revital,
We regret that you are having issues with the size of our items.
Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
We have taken concern about your order in our ticket center. Please kindly log in your account and check it.
Best regards,
Zaful Customer Support
The website is easy to use.
Good customer service.
I love the products, good quality, fast shipping, and good value.
Dear Fatima,
We appreciate that you took to the time to write a review.
Thank you,
Zaful Customer Support
About half of my closet is from here, the clothing is always so trendy and gorgeous. The quality is great and the clothes are long lasting.
Dear Espy,
Thank you for taking the time to write a positive review about your shopping experience.
We really appreciate it.
Many thanks,
Zaful Customer Support
Overview
ZAFUL has a rating of 3.4 stars from 5,972 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZAFUL most frequently mention customer service, good quality and bathing suits. ZAFUL ranks 5th among Discount Clothing sites.
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- Coventry, WMID, United Kingdom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kaarel,
We are sorry to hear that you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
Please kindly review our warranty policy here: http://www.zaful.com/returns/
Zaful offer standard or express shipping, which vary in shipping times.
For shipping methods, please click here: http://www.zaful.com/shipping-info/.
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.
Thank you very much for your patience.
Best Regards
Zaful Customer Service