Cassandra M.

Forever21 reviewed by 3melchor

3melchor
2 Reviews

Published 12 minutes ago
Dirty BRALETTE

I purchased several items during their last flash sale. I received my package on 5/13 and tried items on right when I got home. The last thing I tried on was a mesh bralette. Before trying it on I noticed there was something white. IT WAS DEODORANT STAINS. Not just one but SEVERAL lines. I immediately emailed their customer service with photos. I'll be honest, I also emailed about the item being "incorrect" or that I thought it was. The model wearing this bralette was also wearing a black bralette underneath meaning the one I really ordered was completely mesh. I thought it was pretty misleading but still wanted it, even considering I didn't pay much for it. Long story short, it's now 5/19 (6 days from initial contact) and I have yet to be provided with a solution that benefits me. They asked me to pay 5 bucks to shop the item back for me to be refunded. Granted they said they'd reimburse me, but I shouldn't have to pay anything up front at all for something that was SENT TO ME ALREADY DEFECTIVE. It's a BRA. An initimate item that has obviously been worn and returned by another customer. Disgusting. I'm not even try to scam them, I even made another purchase this week that I haven't gotten yet. I JUST WANT A CLEAN BRALLETE! ILL BE WAITING TO HEAR FROM THEM.

This is my second purchase with Zaful. While the first one was better than expected and I wrote a fairly good review before this, my second order is HORRIBLE. I haven't even received it due to some shipping issue and now that are only offering to issue me a 50% REFUND OF WHAT I PAID, WHEN I HAVE NO ITEMS DELIVERED TO ME. I made the purchase on 5/17 and received a shipment confirmation with a tracking on 5/18. After a few days later, I emailed about the tracking not being updated. A Day later, I actually received ANOTHER shipment confirmation email with A DIFFERENT TRACKING. Weird right? I emailed that and long story short, they swore that my package will still delivered on 5/18 and told me SEVERAL TIMES via email that it will deliver within 8-15 business days. Today is the 15th business day (not including weekends obviously) and my tracking has not been updated since May 30th! I have even contacted DHL myself because I work with them for my job. My package is lost right now and it will definitely NOT be delivered to my door by the end of the day today. At this point, I asked for a refund and they can figure out how to return the package back to them because it's not getting to me anytime soon. THEY OFFER A 50% OFF REFUND. WHY ON EARTH WOULD I ACCEPT A HALF REFUND WHEN I'M NOT GETTING ANYTHING?