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ZAFUL Reviews Summary
ZAFUL has a rating of 2.4 stars from 5,973 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
We monitor reviews for authenticity
Any reputable company allows the customer to return a product. Zaful only allows the customer to return product if they meet unrealistic criteria such as taking pictures of the dresses with a tape measure for shoulder, bust, and length measurements to prove the product is wrong size. That would be12 pictures I would need to provide as I bought 4 dresses.
I need to return 5 items and they want me to take pictures and upload them to their site to prove that the items don't fit. Unbelievable! TAKE HEED YOUNG SHOPPER... DON'T USE THIS SHOPPING SITE.
Dear Karen,
Let us apologize for your experience.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Our team has reviewed your complaint and will offer you a solution. Please kindly message us your order number.
We look forward hearing from you.
Best Regards
Zaful Customer Service
I have never received any of my order and at this point I don't expect it to come anyways. I probably can't fit there clothes anyways since all the sizes are way off.
Dear Camilla,
We are sorry about your problem.
Your order has been sent out seperately on January 18, January 20 and the standard delivery time will be around 7-15 business days after dispatch if there are no delays.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your cooperation.
Best Regards
Zaful Customer Service
Has been more than 1 month never received my product and nobody is helping, i want my money back
Dear Shahla,
Thank you for recent comments.
The delivery time of Standard Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
If any question, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index.
Best Regards
Zaful Customer Service
If I could I would rate you lower very disappointed in returning item it came ok but was to tight through the shoulders having trouble retuning it, very unhappy at this point I just want to return it and money refunded. Wish I had read the reviews abut the company before I spent money I could not afford to lose
Dear Donna,
Let us apologize for your experience.
Zaful offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.zaful.com/returns/.
We have taken care of your complaint and will offer you a resolution. Could you please message us your order number?
Thank you for your support and patience.
Best Regards
Zaful Customer Service
I am updating my review on Zaful because though I did not receive my parcel as quick as possible and the images were different ( similar) but not the same. I was emailed a lot and was told I'd be given a full refund. It's been a month has not happened. Don't do it
I know clothes look cute but I find cheap small and not true to picture. Don't waste your time.
I was waiting for my dress I ordered to come in. No customer service. No tracking...
DO NOT ORDER FROM THIS COMPANY. I'm out funds I didn't even have in the first place and will not waste my time trying to get a refund. Lesson learned. Research before purchase. This company as far as I can tell is a front and false. I have opted the 24hr "chat" return to not be returned. No tracking in email. And somehow at anytime of the day the U.S. phone line goes to a voicemail?
Dear Amanda,
We're very sorry for your concerns and the issues you have raised.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
If you prefer to contact us on the phone, please call us at this number 1-720-346-9332 between 07:30-18:00(GMT+8).
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you for your attention.
Best Regards
Zaful Customer Service
Not at all what was pictured and they will not refund my money. What I received in the mail was supposed to be white and instead was yellow and looked like my grandmother's old table cloth. Dresses were clearly not even dresses and looked NOTHING at all like what was pictured. Want to give me a credit for more dresses, won't refund me at all. HORRIBLE! Also, if you look at the 5 star reviews, you can tell by the wording that most of them are written by the company or someone they are paying to do so.
I received an email asking for photos, which I sent and they have since removed my trouble ticket from my account so I can no longer correspond. I wouldn't have been so upset except for the fact that they clearly took my money and will not return it. If I could post pics of what they sent, I would.
Dear Amira,
Thank you for your important feedback.
Zaful offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.zaful.com/returns/.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We look forward to hearing from you soon.
Best Regards
Zaful Customer Service
I ordered over the knee boots from Zaful and they are amazing! They were a great price, $60, cheaper than any other website I could find. They came in perfect condition, just as advertised. I'm so happy with my purchase! Zaful also offered express shipping for $3.50, which came in less than a week. Overall I'm very happy with this company!
Ordered Nov 26, opened ticket for non -receive items after a month, received same reply every time i followup my ticket... it's been 3 months now
-_-|| （... Please rest assured that we will responsible for your order...）RESPONSIBLE HOW?
Dear Nicki,
Thank you for recent comments.
The delivery time of Standard Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Zaful account and answer to us?
We apologize for the inconvenience this issue has caused.
Best Regards
Zaful Customer Service
I ordered two dresses 9/2015 and never received them. I tried to call and always received response phone lines closed now, just like I did from the chat rsponse below---
"Welcome to Zaful.com! Sorry for the inconvenience that we are offline now, Please submit a ticket on our support center. We will reply you in 24 hours". Yes, they gave me an email response that someone would get back to me and no one ever did. I ended up paying for two dresses I never received.
Dear Cathy,
Thank you so much for your important feedback.
The delivery time of Standard Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
If any question, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index.
Best Regards
Zaful Customer Service
Loved this shirt. I ordered two shirts in black/red and black/white. Wish this shirt was available in other colors - blue or yellow or other colors. I would order in more colors if avaialbel
In this store, I bought Long Sleeve Pocket Loose-Fitting T-Shirt.
Delivery fast - three weeks.
The amount corresponds to the table.
The quality of the goods.
I can recommend this shop for inexpensive shopping.
I brought what looked to be a nice straight professionally made mottled green hoodie with a white cord from these guys. What I got was a ugly flat green, cheaply made, lime and dark green corded one with badly sewn on patches! BEWARE.
Dear Nilissa,
Thank you for your important feedback.
Zaful offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.zaful.com/returns/.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We apologize for the inconvenience this issue has caused.
Best Regards
Zaful Customer Service
I ordered about $120 worth of clothing from this website. Then i read the reviews on here and immedietly freaked out. I requested my order to be cancelled and for a refund of my money. Surprisingly they responded in a couple hours saying they could do this for me, however it could take 25 business days to refund me - my money was refunded in only 4 days! Props to customer service.
Wow ok this place is awful. No where on their website did it say "we are going on holiday and orders won't be shipped until after February 12th". I placed an order for a dress I needed for February 6th on January 21st. I paid for the quickest shipping option, expecting it to be here no later than January 28th. BUT NO. Without informing anyone, they decided to go on holiday. So now I have to go find another dress asap, and I doubt I'll get the refund I demanded based off others' reviews of this website. DO NOT SHOP HERE!
Dear Sarah,
We regret the inconvenience that your experience has caused you.
Please understand after we receive your order, normally it will take us some time to prepare the items.
We have taken care of your complaint and will offer you a resolution. Would you mind messaging us your order number?
Thanks for your attention.
Best Regards
Zaful Customer Service
I ordered 2 bikinis for my trip 2 months ahead of time because I knew they'd be coming from China... (there was my first problem, ordering from an online website in China)
I never got them. Came back from my trip. Still nothing. I wrote a complaint and instead of refunding me they gave me "store credit" as if I wanted to ever make another purchase with them.
I didn't want to leave my money just sitting there so I decided to buy a waist coat... get rid of the store credit and forget about this scam of a website. When I opened it I though it was a joke. The quality couldn't have been cheaper. It looks awful. Just terrible overall. I couldn't say anything nice even if I tried.
PLEASE do not order from here... spend the extra money on somewhere where you know the quality will be good. Its not worth it if you're never going to wear it. Don't even bother trying to return anything...
Oh and don't be fooled by the models/pictures. Most of them aren't even theirs and the ones that MIGHT be are beyond photoshopped...
Sincerely,
Super Annoyed.
Dear A,
Thank you for your important feedback.
Zaful offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.zaful.com/returns/.
Our team has reviewed your complaint and will offer you a solution. Please kindly message us your order number.
We apologize for the inconvenience this issue has caused.
Best Regards
Zaful Customer Service
I ordered a few times that looked interesting. The sizing is not consistent.
Dresses are way smaller than a USA sizing. The sweat shirt was normal to a bit larger.
NO WAY to return. Be sure you really want it. They are from China and when you ask for a return they ask you for a lot of things not just the item numbers. PICTURES of the items! Seriously.
Delivery is coming from China so expect it to take about two weeks.
Dear Edna,
Let us apologize for your experience.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
I have followed up your case and our team will solve it for you. Could you please message us your order number?
If any question, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index.
Best Regards
Zaful Customer Service
Buyers PLEASE do NOT use Zaful.com they are horrible and my daughter's first winter formal in a new school, in a new state, in a new city has been ruined! Her date even matched his tie, suit, etc. and now she doesn't have a dress! She was looking forward to this event as she is new to this school. In addition, the customer service number is a magic jack number! It is not even a real number. You never speak to an actual person only emails that come a day after you've sent about three. For your trouble they offer a $10 coupon?!?! I don't want a coupon to this crap store, I want my merchandise I paid for in full and upfront. They do not give you a response in regards to any sort of refund or anything, you are just stuck and in my case I have a very upset daughter with no dress for a special event and their suggestion is to buy an alternative?! ZERO CUSTOMER SERVICE! Bottom line we are left with no dress, we are out our money we spent, and have nothing but extreme frustration and a daughter that is upset. STAY AWAY! ORDER FROM THEM AT YOUR OWN RISK!
Dear Apryl,
Thank you for providing your feedback to us.
Please understand after we receive your order, normally it will take us some time to prepare the items.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We regret that the issue has occurred.
Best Regards
Zaful Customer Service
I receive a Solid Color A-Line Elastic Waist Skirt from Zaful. The shipping was very fast, and the skirt is fantastic. A modest, fashion, classy and ladylike pleated skirt.
My number order was U**************.
Aline Brodbeck
From the business
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sharon,
Thank you for recent comments.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We regret that the issue has occurred.
Best Regards
Zaful Customer Service