ZAFULReviews 5,973

When things are priced this low, it's bound to reel bargain shoppers in. Don't be fooled. The clothing made is a cheap imitation of the picture you see on these models. This was my second experience ordering from a China-based website and I regret it as much as the first. My medium swim suit bottoms fit like an xs and the top was completely see through to the huge, obvious white padding on the inside. The clasp holding the top together was so cheap I would not bother chancing this suit for a day at the lake or anywhere else for that matter.

I order a suite from Zaful over 3 weeks ago, I have checked my account and the money has been of course taken out and I'm still waiting on my swimsuite. I can't seem to find a number for this place and not only I have sent many emails and I get nothing back other then something along the lines of saying, please hold tight someone will get back to you soon.

This is complete bull and I'm now wondering if this is even a real site.

I never write reviews but this one specifically has pissed me off. I ordered everything for my vacation in February. I never recieved anything on time. I came back to only half of my items. Other half was missing so I contacted Zaful. I wanted my money back and they gave me 2 options to get credit/choose other items or wait. (One think they are good at is replying) They said it was on back order that it will receive end of February... I said fine. Well March has came around and I'm still waiting. I asked again for a refund and reminded them I don't need these items considering they were for my vacation. Told me they can put it as a credit... Now I'm getting mad. I just want my damn money back... So before I can reply once again saying no I want a refund into MY account not CREDIT FOR ZAFUL they decided to just ship the remaining items yesterday 03/14/2016! TERRIBLE CUSTOMER SERVICE\ WONT GIVE YOU A REFUND EVEN WHEN IT IS THEIR FAULT. And the quality is not good. I get its what you pay for but the Pictures just trick you it looks nothing like it. Good luck...

I bought a cute jacket and dress for an upcoming vacation a month before my trip. It's been 3 weeks and my order still says "processing" I attempt to call, but there's no number to reach them. I live chat and I always get either * or *, no one else ever responds but those two, the two of them keep telling me it'll be sent out tomorrow, well that was a week ago. I've cancelled my credit card (after the payment came out) from fear of it being a scam to steal you bank info. But as I read the previous reviews notice that someone named Sandy is the only person to ever respond to customer complaints, I dunno I just think for a big company like this (is it's even real) would have more than one person in their customer service dept. I just hope enough people read this to buy elsewhere!
*personal info redacted by admin

I purchased a dress online from Zaful on September 15,2015 hoping to have it for a Christmas party. It is now March 14th 2016 and I have received nothing!

When I tried to contact customer service months ago they advised item had been shipped and to check my local post office which I have been doing regularly. Now 6 months has passed and when I try to log in to my ZAFUL account to contact them for a refund it keeps saying I am using an incorrect user ID or password and won't let me check or submit a query. I made a point of writing down my username and password and have not changed it. This is just another way for them to avoid contact with customers.

I am forced to believe that this site is now a hoax and I have just sent money to a scam operator. Be warned, do not send them your hard earned cash!

This is a follow up on an earlier post. I was most happy with my top when it arrived. And I was especially pleased with the customer service. They addressed all my questions and solved them quickly. Since the first purchase, I have returned many l times to buy more and the clothing has been attractive and fun-- or I wouldn't keep coming back! Great for those of us who enjoy trends and don't want to pay a lot of money.

In addition, they have swell promotions. I'm hooked on Zaful!

I ordered to skirt back in Dec., I was charged $50 and I only received one skirt. I have not been able to contact anyone in customer service. I also went through the BBB and had no luck there. So now they just get to keep my money. I would not recommend ordering from this company!

UPDATE: Don't believe this respond to my message by "A Zaful Representative". I responded and they never wrote me back! It was obviously just for show.

All items I have received are adorable, and I love this for Coachella outfits! You get what you pay for, and for cheap options I have loved everything I have received. Also when buying from this site you have to keep in mind it's basically straight from the factory in China, so you need to order keeping that in mind. A lot of people complain about how long the shipping takes, but it is very clear for each product what the processing time frame is, and the shipping time.

I have ordered 3 items, and I love it. The size fits perfect and the quality is good. I will order more from this, because the models are so intereseting - love it!

You women sound like a bunch of whiny miserable $#*!es and feel bad if any of yall are married! Ive been shopping here for sometime and have had no problems and no issues... ive always gotten exactly what i wanted and paid for and the qualtity is very good and def worth the super low prices... alot of you women keep talking about sizes not fitting and going according to chart! Mhmm maybe its you and not the clothing!. Maybe your having a hard time accepting the fact that your really an xxl instead of an xl and taking out your frustrations on these poor people that work for this company. And never had an issue with the only refund i had also but also keep hearing about the struggles of a refund and all the time wasted on trying to get a refund! Ooomg you poor things order a dress in an xl when ur really an xxl than get mad it dont fit so you need that refund for the $10 dress that didnt fit and blah blah blah worse case let it go... look how cheap this stuff is... if you werent satisfied dont shop here anymore and stop the dam whining! Butttt anywayzzzz im very satisfied and will keep ordering!