On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
ZAFUL has a rating of 2.4 stars from 5,973 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
We monitor reviews for authenticity
Fast delivery and exactly as described (Although I would definitely go 1 size up for the kimono than your usual size if you're tall like me) Will and have shopped here again. A+
I'm absolutely keen on fashion so I'm always trying to keep up to date with the lastest trends. I tend to watch try-on hauls, and I saw such very cool clothes people had bought on Zaful.
In my first order there was an oversize shirt, a cropped top, a knitted jumper with turtle neck and a "teddy-bear" style coat.
Everything looked exactly like on the website and the quality is very good according to the prices.
My advice is to check the size chart carefully, because your size in one piece might not be the same in another, and the material properties of each piece of clothes.
Apart from that, I'm very glad with the quality of everything I got and, actually, I'm waiting for a second order to arrive.
I was very pleased with my recent order to Zaful. The online shopping was easy and organized. There was a lot of variety in their clothing which made it easy to find the specific things I had in mind. My advice is to check the size chart carefully because your size in one piece might not be the same in another. When I received my order, I was pleased with the materials and the sizes.
Me gustó mucho, no se demoro para nada el envío, es muy parecida a la foto y la calidad me parece muy bueno para el precio del producto. Definitivamente eligiria otro color.
I learned about Zaful from an Instagram ad. Initially, I was skeptical because it was too good to be true. An online shopping experience that didn't break the bank was impossible in my mind. I asked a friend about Zaful and she said to give it a try so I did. Their clothes are stylish at multitudes of tastes ranging from chic to comfortable. Their clothes are of decent quality and priced at amazing prices so it never hurts to give it a try!
There is no 0 or below, otherwise, I would give the lowest... Disaster! I ordered a pair of jeans, first return policy is very bad, awful. They were stalling me with days, do, this, do that, send us pic. Of your product... finally they send me return confirmation and they were saying that will keep sum of money I paid for the product. At the end I paid $13 for return at USPS. Absurd! SHAME!
I shop at H&M, ASOS, Shein, Amazon and many others, this has never happened. Shameful way of riping of people. This is not the way to promote your self. Customers above all!
Zaful is a really great site in terms of quality for the amount of money you are paying. Upon needing to deal with customer service in the past for returns i must say my favorite part of the company is the very admirable customer service that do not make it an unwanted experience. Overall, would totally recommend to a friend.
I'm in love with the bikini I received, it's very beautiful, high quiality! I had no problems with my order, it was all perfect.
I'm very happy because zaful has a lot of variety of bikinis and clothes to choose.
I woud really buy on this website again.
They have very good prices and I received exactly what i saw in the photos.
Zaful has really good quality for really great prices. The´re easily my favorite online Clothing shop, because of their wide range of styles and low prices. The shipping always took around 9 days to get to me, which is also really good considering its not from my area. At least order one size up if you´re in US or Europe, since sometimes they come a little bit smaller, but mostly it says what size it fits like on the product page.
I love this company plain as that. I have never found something so easy to use and so easy to order. I love all of my bathing suits that I have gotten off of the website as well! I really do mean it when I say I wont buy bathing suits from anywhere else. The quality and the price makes shopping fun without the guilt of spending a ton of money on a product. I am always in the water or tanning because I live on a river and I am overjoyed by the quality. Doesnt stain or tear.
ZAFUL has a very wide variability of clothing suitable for all seasons. Their clothes are very affordable, great quality and the sizes are accurate to the size charts on the website and the app. The website and the app are very easy to use and it's amazing how much you save by accumulating the Z points. For my first order I was very happy with shipping since the items arrived after 7 days which is super fast for my country... I was disappointed a little bit on the second order that was shipped via the post office and it took much longer than the ETA stated on the website. Otherwise I am very happy with the online store and I continue to buy from them.
About 3 months ago I needed bikinis for a trip down south. I was browsing on Zaful and was amazed at how many unique styles they had. I was skeptical at first, because the prices are ridiculously cheap! If I go to a bikini shop in my town, I'm expecting to spend atleast 20$ per piece. (40$ for a bikini). On Zaful I spent around 10-17$ per bikini! When I received them I immediately tried them all on, and to my surprise they all fit extremely well and looked amazing! Not to mention the high quality. I am so glad I gave Zaful a try because I am never spending 40$ on an average bikini again!
I first saw Zaful products via an ad on Instagram. I didn't think much of them until I started noticing that they carried sizes that would fit me (I'm quite petite).
I ordered a dress, a bikini, and a necklace. All arrived on time, in good shape, and were of good quality (especially the dress).
Overall, I'd say I would order from them again. I had no issues with anything.
I am in love with my pullovers and they were delivered fastly.
The quality is okay, I didn't expect much for that price but the quality is better then I exprected.
I can absolutely recommend Zaful!
ZAFUL is the best guys, they have the sexiest bikinis and swimming costume and the good customer service you get from WhatsApp and messenger if ever you want to exchange your item or anything. They take seriously each and every customer complaints or issues you come across with. I will recommend ZAFUL to anyone Who want to try clothes online shopping.
I was a bit skeptical at first considering their prices but after making my first order I just couldn't stop. Quality is good and I usually get my items within 3 weeks. I once had an issue with my order and contacted them through facebook chat and they resolved it within minutes.
Added a photo of me in one of their beautiful bikinis
I have now made four separate purchase from this website, and have received every item ordered in appropriate timing. I was initially drawn to the website because I'm pretty much always broke and Zaful has really good prices and stays up to date on trends, which is much appreciated. Furthermore, all of the items I have received have been above standard quality, and the same product would have been sold on other online stores for a much higher price. Overall I have really enjoyed shopping on Zaful and REALLY appreciate their low prices for such a quality of clothing.
This is a great website to try out new trends on--they are so inexpensive and almost always have an extra discount you can apply. You have to wait a while for shipping, but for me it's totally worth it. The sweaters that I ordered were really cute and have held up well over time.
Zaful is a great place to find unique clothing pieces at good prices. My experience with the site has been good.
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.
Dear Aleksandra R.,
Thank you for notifying us of your complaint.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction. Please kindly review our warranty policy here: http://www.zaful.com/returns/
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as "complaint from Trustpilot.com".
Best Regards
ZAFUL Customer Service