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ZAFUL Reviews Summary
ZAFUL has a rating of 2.4 stars from 5,973 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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Despite the awful reviews, I decided to give this website a go because I found a bathing suit that I thought was really nice. I've been looking for something similar for quite a while. Anyway, now I'm skeptical as to whether I'll receive my items or not because I received an email from Zaful shortly after purchasing my bathing suit (April 30th), starting that my order has been scheduled for shipment. The email also included a tracking number, which has yet to work. At first I thought maybe I'll give it a little while, but now it's been 11 days and I'm concerned because the tracking number still does not work. I am completely aggravated with this unprofessional website, wondering why my order that I was able to pay for immediately is unable to be tracked. Also, the status of my item is "shipped." I want answers. I need a refund or for the tracking number to work now! I'm starting to feel like this was a scam... Two stars for hope. Please take the bad reviews seriously, and reconsider before shopping with Zaful.
Ordered in April. Never received! Can't get anyone to respond. They say status is "shipped". They are a fraudulent site.
Dear Nancy,
Thank you for recent comments.
Your order has been sent out on April 27 and the standard delivery time will be around 7-15 business days after dispatch if there are no delays.
I have followed up your case and sent you the shipping information in the ticket. Can you please check?
Thank you for your support and patience.
Best regards,
Zaful Customer Service
I ordered a bathing suit 3 weeks ago I can't even track my item I can't call the number they never answer. I sent an email no answer. I really needed the bathing suit for a vacation trip i had to go buy another and they pretty much stole my $20. Never again
Dear Jazzmine,
Thank your for your complaint.
Your order has been sent out on April 26 and the package is now on the way to you.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
You are a valued customer, and we are committed to providing you with the best service possible.
Best regards,
Zaful Customer Service
I was very disappointed with the bikini SKU *******. At the time of ordering, it showed a completely different bikini in the picture. I wish I had taken a screenshot of it because now the page doesn't exist. I received this bikini instead (http://www.zaful.com/tiny-flower-print-spaghetti-straps-bikini-set-p_*******.html) which looks NOTHING like the bikini I thought I was ordering, and I definitely wouldn't have ordered this one if it was showing the proper picture.
The other bikini I ordered did look like the one in the photo at the time, but it has loose strings and is of very cheap quality.
It took weeks for the 2 bikinis to arrive (still waiting on the third, and their tracking number site didn't load for me) and I got the completely wrong rip off of what I ordered. Should have expected it with such ridiculously cheap prices. Do not shop here because you probably will be unsatisfied with the quality or you'll receive a completely different unflattering item!
Dear Keely,
We regret that our service and the items did not meet your expectation.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We would like to apologize for the inconvenience we may have caused.
Best regards,
Zaful Customer Service
Literally have been waiting OVER A MONTH for one swimsuit. So ridiculous. Don't waste your money here cause that's all you're doing when you shop at Zaful. They'll take your money with ease and you will never receive your order.
Dear Hannah,
We would like to offer my sincerest apologies to you for the issue.
Please note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Zaful account and answer to us?
Thank you very much for your collaboration.
Best regards,
Zaful Customer Service
I order the dress and it came as I expected, same as the picture, maybe even better. The dress came after almost three weeks, but I knew that earlier. I am very satisfied and I will keep buying from Zaful. Prices are very reasonable and products are excellent value for the price.
All my stuff got to me but I really wish it didn't cause I was so excited when I opened it (months after ordering) it was all like if I bought a cloth from a dollar store it was bad and not a quality I litterly have it in my garbage I don't even want to return it cause there is no way I'll get my money back and I just have to take a loss
Dear Mattie,
Thank your for your complaint.
Zaful offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.zaful.com/returns/
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
If any question, please email to support@zaful.com titled as“complain from sitejabber.com”.
Best regards,
Zaful Customer Service
I ordered a dress that looked nice on the site but when it arrived, weeks later, it was misshapen. It would have fit only an extremely wide woman with tiny narrow shoulders. It was very difficult to get the information I needed to return the dress. I was very persistent and finally got the OK to return it, but no address! More emails, and I finally got the address, some of it written in Chinese characters. Cost $22 to send it back. Never again! They have no business selling in the US. They do not know what they are doing.
Dear Margot,
Thank your for your message.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
We have sent you a message to request the order number, would you please check and reply to us?
Thank you very much for your understanding.
Best regards,
Zaful Customer Service
It took over a month for my order to come. It luckily arrived before my trip. Two suits are too small on the top (not a medium) and the third suit stated it was striped, black/white. It's striped black and shear! I wanted to return/ inquire a return, you have to submit a ticket and I can't select ANYTHING with the drop down to submit it. I should have checked these reviews before ordering!
Dear Mari,
Thank you for being kind enough to tell us about your experience.
We offer the detailed measurement chart for each item, you can check before you place the order.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We would like to apologize for the inconvenience we may have caused.
Best regards,
Zaful Customer Service
I ordered a bathing suit that took over a month to ship to me. About 2-3 weeks in I check on my order and the bathing suit picture has changed. My bathing suit choice mysteriously changed all by itself, and of course I was sent the wrong suit. Never again.
Dear Kimmy,
We regret that our service and the items did not meet your expectation.
Please understand after we receive your order, normally it will take us some time to prepare the items.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you so much for bringing the issue to our attention.
Best regards,
Zaful Customer Service
This site is not real. And if it is my purchases have been over a month missing. They use cheap prices to lure buyers in and then never send you what you order. THEY DO NOT GIVE YOU TRACKING INFO EITHER. When you try to contact them they do not respond and the google server sends you an email stating that the site and contact info is fraudulent.
BEWEARE! FAKE SITE AND WILL NOT SEND YOU WHAT YOU ORDER!
Dear Riley,
Thank you so much for your review.
Please understand after we receive your order, normally it will take us some time to prepare the items. We have shipped your order out.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We are sorry about the situation.
Best regards,
Zaful Customer Service
I love Zaful and order pretty often from them, honestly it's one of the best online stores I have used. I recommend it on a daily basis because people actually ask me about my clothes pretty often.
I ordered three items without looking at the bad reviews about shipping and quality of clothing. I was so worried about whether I would receive what I had ordered or if it wouldn't fit at all!
I ended up trying everything on and everything fit! I was shocked and pleasantly surprised! I ordered everything on April 11th and received the shipment April 30th!
My advice would be to order only a few things and see what your experience is with Zaful. It seems like some customers have the worst experience or a really great one! Mine was somewhere in between because I wish the shipping was faster and the communication about when the shipment would arrive was available. Also, think about the items you are ordering and really take into consideration your body type and the size conversion chart.
I ordered a really cute baithing suit from zaful but after reading horrible comments I just assumed my order wouldn't come and forgot about the whole thing but surprisingly a week later, my order came in and the material was great it looks exactly like it looked in the picture. I wish I could provide a picture for you guys but overall the shipping was fast and I'm in love with what I got (:
The clothes do not match the photos; They are so poorly made, I threw everything away.
Dear Rym,
We very much regret issue.
Zaful offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.zaful.com/returns/
We have contacted you via ticket, please check and reply it.
Thank you very much for your collaboration.
Best regards,
Zaful Customer Service
Zaful responded to my complaint and refunded some of the money I spent. I can keep all 4 dresses I received and roughly half of what I spent. I do appreciate that they worked with me to get this resolved. For this I am thankful...
Dear Lucille T,
We cannot apologize enough for the inconvenience this has caused.
Please note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.
Could you please provide the order number or the email address for the order so that we look into your problem and then give you a satisfactory solution?
We look forward hearing from you.
Best regards,
Zaful Customer Service
After reading all of the reviews I want to cancel my order and receive a refund. Looking at how long it's going to get to me is also an issue. As I wanted to cancel my order last night I have been unable to sign back in as if they wanted it to be shipped so I am unable to.
Dear Abiola H,
Thank you so much for your review.
We have checked your order status and our team has solved it for you in the ticket. Can you please send us your reply?
We would like to apologize for any inconvenience we may have caused.
Best regards,
Zaful Customer Service
Yes, I have not received my order in three weeks. No way to contact them, chat does not work you think you are waiting for 2 mins for an on line chat and then they hike up the waiting time to 3 then 6minsa and so on. I am waiting now for 20 mins, email is not replied to, phone gives you a message and hangs up. The ticket tracking number is not valid. What is going on?
Dear Ra,
Thank your for your message.
We have shipped your order out and the delivery time of Standard Shipping will be around 10-25 business days after dispatch.
As for this order issue, we have sent you the solution via ticket, please check it and reply to us.
If any question, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index
Best regards,
Zaful Customer Service
This site has great prices and very cute things, but it has been over a month and I still haven't recieved anything! I ordered a red wine bathing suit on March 19th and it still hasn't arrived. I would love to get my package asap or at least get my money back. Pretty disappointed.
Dear Zarina,
Thank you for your review.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
We have sent the detail via email to you, please check and reply to us.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards
Zaful Customer Service
I bought a beautiful jacket in medium but when it arrived it didn't look anything like the picture and looked like it could fit a toddler! Was made of costume-like material
Dear Annie,
We would like to offer our sincerest apologies for the issue.
Zaful offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.zaful.com/returns/
Would you please offer us your order number so that we can check it for you?
Thank you for bringing the issue to our attention.
Best regards,
Zaful Customer Service
From the business
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear KT,
We would like to offer my sincerest apologies to you for the issue.
We have shipped your order out on May 7. Please note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your understanding.
Best regards,
Zaful Customer Service