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ZAFUL Reviews Summary
ZAFUL has a rating of 2.4 stars from 5,973 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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My package cannot be tracked and nor has it ever gotten to me yet. They do not respond back to my emails or even answer the phone. The phone goes straight to the dead dial tone. I am so disappointed because I had bout 5 swim suits.
I ordered three swimsuit on July 13th and received emails on the 14th and 15th saying they had been shipped and I am still unable to track the shipments. Neither code works, I only get a not found message. I figured it might take a day or to to process but I still am unable to track the shipment. I submitted a ticket and have yet to be contacted. I also called their US customer service and received an answering machine. I do not suggest ordering from this website. Too good to be true. Very suspicious of the other good reviews.
Dear Madlen,
We apologize for this situation.
Once we have shipped the item, the tracking status will take a few days to be updated online by the shipper.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your zaful account and answer to us?
Thank you very much for your understanding.
Best Regards
Zaful Customer Service
So I ordered 3 bathing suits almost 2 weeks ago and still have not received them. 2/3 of the suits said they would only take 3 business days to deliver while 1/3 said it would take 5-10. I bought these for an upcoming vacation which is now in 2 days and now will most likely will not have them by then which is very disappointing. Just saying zaful don't put the amount of time the order will take if that's not the case. You shouldn't order from this site unless you are very patient.
Dear Katie,
We would like to offer my sincerest apologies to you for the issue.
We have shipped your order out on July 07 and July 09.
The shipping time is about 7-15 business days after dispatch if there are no delays.
Your case has been taken cared of by our support team. Could you please refer to your ticket and reply us?
Thank you very much for your collaboration.
Best Regards
Zaful Customer Service
I ordered 2 rompers and a pair of sunglasses and they were shipped from China to US in a reasonable time. The quality of the products were great, the materials are nice and the sunglasses are sturdy and great for Florida sun. I would purchase from this store again!
In love with this Shop. The Price, Quality and Service all perfect. The delivery was very quick and everything was very well packed.
The clothes I ordered fit very well. I am so happy with everything I will order again soon.
Thank you Zaful.
On my Instagram "anna. Yeu" you can check out how the clothes look on me.
I've ordered from here twice already and loved the items the first time. Great quality and prices.
I ordered a dress, What I received was a poor excuse of a dress! It was shoddy made, totally unwearable! I was charge over £13 delivery even though I marked 'free delivery'! I have binned the dress would not give to a charity shop! I would not give any stars to this scam of a company! PLEASE WARN OTHERS OF THIS SITE!
Dear MARGARET,
We regret that the products did not meet your expectation.
Please note that FREE STANDARD SHIPPING on orders over $30 USD.
For more details, we have sent you an email with our solution, would you please check and reply it?
We look forward to hearing from you. Thank you.
Best Regards
Zaful Customer Service
I love this website! Of course you should always check reviews on products before buying, but you should do that for every website! Always check size charts also. Everything I have ordered, was made with great quality and was very low priced.
Satisfied with the glasses and handbags. Surprisingly fast shipping.
Any inquiries attended nicely. Good customer service.
Zaful is such a cute, trendy website. It's my style and everything looks just the way it did in the photos. Great quality but the price is cheap! Love it!
They have so many affordable things that you would normally pay an arm and a leg for anywhere else without compromising quality. Plus their customer service is amazing.
I'm not sure if it's just Canada but I order 3 bikinis and none have arrived. I have sent numberous emails with no reply. If you don't believe me call their contact us number it's not even registered. I ordered mine in mid May and it's now the end of July. These swimsuits were supposed be for a vacation that I have already went on so I'm furious and believe these cons need to stop. ZAFUL is too good to be true
Dear Oshai,
We are sorry to hear you've had difficulties to reach us.
Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
If you prefer to contact us on the phone, please call us from Mon-Sun 07:30 to 18:00 (UTC +8) on our USA helpline number: 1-720-346-9332.
Please note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your understanding.
Best Regards
Zaful Customer Service
I ordered 2 rompers and 4 shirts from Zaful, and I can honestly say I had a great experience. I ordered my normal sizes that I would get in a regular store at the mall, and just to be safe I also checked the provided size charts using my measurements. Those were very helpful. Everything fits! I was amazed by the quality of the items, everything was exactly like the online picture. The prices were awesome too. My items took about 2-3 weeks to arrive on the US east coast, so be patient! It's totally worth it!
Ordered my clothes beginning of June, its been over 30 days and I havent received anything. Seriously do not order from this site.
Dear Becky,
We apologize for this situation.
Please note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your zaful account and answer to us?
Thank you so much for bringing the issue to our attention.
Best Regards
Zaful Customer Service
I have ordered from Zaful twice and was satisfied for the most part. They're always getting new items so there is always something for everyone. The prices are great and shipping isn't too bad. I would recommend this company.
So I orderd 2 pairs of jeans and 1 red crop top on June 29, the shipphing was really fast because I got my clohting on July 8! Thank you for that. But now I have one problem. The jeans don't fit me but do I have to pay money for a return? And what is the price of that? I think it is a really good material and cute clothing, only the sizing is a little bit weird...
Recently ordered a swim suit from Zaful, the suit came quickly and was adorable. Just didn't fit me well, just a little small on the bottoms and a little big on the top. I emailed Zaful to find out how to return it and got a prompt return. They refunded my money quickly. I would defiantly shop with them again!
This is a great company. Great quality products. Any time I've ever had a problem with an item they are very quick in responding to me and fix the problem fast.
I ordered from zaful some clothes. They were very cute and stylish, I think they have quality, variety, great prices and good deals. Their customers service as well is very good and diligent. I will recommend zaful to any one who wants to be trendy and have cute clothes.
I ordered a swimsuit from Zaful online and my my items came on time (roughly two weeks or so) the swimsuit came as pictured, good material. But order a size or two up. I had no issues with Zaful.
From the business
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Irene,
We regret the inconvenience or frustration that your experience has caused you.
Once we have shipped the item, the tracking status will take a few days to be updated online by the shipper.
Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
If you prefer to contact us on the phone, please call us from Mon-Sun 07:30 to 18:00 (UTC +8) on our USA helpline number: 1-720-346-9332.
Thank you so much for bringing the issue to our attention.
Best Regards
Zaful Customer Service