Very happy with my order. Very good quality and everything came in, in a reasonable time. Everything was packaged nicely. Will be ordering again soon.
User friendly with highly responsive customer support. I have used this website several times and I have never for once encountered any problem. Highly recommended!
A friend of my told me about this ZAFUL website saying that they have awesome women's clothes, I just bought a blouse $15.49, I checked the review and notice bad comments but, I thought like the other people because was cheap and the blouse was beautiful on the picture that may be I would be lucky. When I received the Items I thought it was a Joke of my friend, the blouse was completed sloppy, horrible quality and not my size, in the picture the blouse appear with some pearls buttons and I received cotton pellets as button LMAO!... this is unbelievable, I did not expect to find trash in the packet.
DO NOT BUY ANYTHING FROM THIS PEOPLE YOU CAN FIND BETTER CLOTHES IN A DUMPSTER!
Dear Maria,
We apologize for this situation.
Zaful offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.zaful.com/returns/.
Please offer us your order number then we check the issue.
We look forward to hearing from you. Thank you.
Best Regards
Zaful Customer Service
This is a great option to shop online.
The size is true to size but I always recommend check the size chart for every piece.
Its work for me. And I am very satisfied with all my purchase..
Got this for my girlfriend and she really loved it. The material it's made out of isn't the most comfortable kind, but it looks just as vibrant in the picture and you can't beat it for the cost.
I was not expecting much when I saw this site, but I ordered some bathing suits based on my friend's recommendation. My jaw dropped when I received them, they were great quality!
Ordered shoes for a wedding and got the wrong size, style, and color. They refused a refund after sending me the entire wrong order. Not a site I would recommend to anyone.
Dear Amanda,
We regret that our service and the items did not meet your expectation.
I have followed up your case and our team will solve it for you. Would you mind messaging us your order number?
Thank you very much for your understanding.
Best Regards
Zaful Customer Service
Zaful has definitely been worth the money. The clothes always deliver quickly and are of better quality than I expected. Fabrics are always good quality. I'm super happy I found this website
I absolutely loved what I ordered I just wish it didn't take 14 days for me to get. Even with express shipping that I paid extra for it took longer than expected.
I bought four bikinis off Zaful and they all arrived quick and were great quality. The designs were very cute and they were super affordable! I would recommend this website for anyone on a budget!
Ordered items from them on 9/8/15, still waiting to receive anything. No response to latest inquiries but I'm getting hit hard with ads on FB from them. Contacting my bank to report them for fraud.
Dear Michelle,
We would like to start off by telling you that we are so sorry about your problem.
We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
We have send a good solution to email ******ho@mac.com.
We look forward hearing from you.
Zaful Customer Service
I love ZAFUL. I bought a few items from the site. They came pretty fast and I was amazed at how great they looked. Also, the best part is that the clothing is not expensive.
All of my purchases from Zaful have been good quality, have fit true to size and have looked exactly as they look in the pictures. I love them and will continue to buy from them.
I really like Zaful because of the amount of clothes that there are to choose from. Orders do not take long to get home and are always in good condition.
I like the relation quality-price
After over 3 weeks of not receiving any package and leaving a review, a Zaful representative reached out and sent out my order. I am looking forward to receiving the 3 swimsuits I previously ordered.
They made several mistakes in my order.
Firstly, they sent out with two missing items.
Secondly, when i ask them what happened? They said one of them is back-ordered, another one is still pending. If back-ordered, why not inform me before i ask? Why not grouping the items together to send out?
Thirdly, the total amount of my order is US$128.03 and i can enjoy the discount if the order is over US$100. When they refund me the back-ordered item which is US$16.49, they only refund me US$14.55. Actually without this item, my bill for this order should be US$128.03 - US$16.49 = US$111.54 which is still over US$100 that i can still enjoy the discount. I don't understand why i have to bear this loss for this back-order condition. But i don't plan to keep claiming at first.
Finally, they sent out the last missing item.
But the most terrible is that they sent me the wrong item.
That is totally not my ordered one.
How can they make things wrong again and again?
I am still waiting for their reply how to settle it.
Dear Lau,
We apologize for the inconvenience we may have caused to you.
Since there are too many orders on our websites, the stock quantity changes very fast.
We have also submitted this stock issue to our related colleague to improve it.
Please note that you have enjoyed the discount for the order. You paid 14.55USD for the unshipped item actually.
For more details, we have sent you an email with our solution, would you please check and reply it?
We look forward to hearing from you.
Best Regards
Zaful Customer Service
I ordered 3 items march 24th. It is now April 12th. I looked at the order information and it is STILL processing. They said it would only process for 7 days. They also told me it would be shipped out may 4th. IT IS NOT SHIPPED. I am obviously NEVER going to get my items AND I can't even get my money back. HUGE SCAM.
Dear Haley,
Thank you so much for your feedback.
Please understand after we receive your order, normally it will take us some time to prepare the items.
Your order was already cancelled and refunded, for more details, we have contacted you via ticket, please check and reply to us.
We apologize for the inconvenience this issue has caused.
Best regards,
Zaful Customer Service
I really liked the quality of the material for each item and price. They came just as they looked in the picture though they ran just a ta bit small. Id definitely buy again just in a bigger size :)
I ordered a coat in late October. The coat arrived quickly but looked nothing like the image on the website. When I requested a refund, it took a lot of assertiveness on my part to actually receive a shipping address to send the item back to. They also fought me all the way and tried to deny that I was eligible for a refund (even though the terms and conditions clearly state that if an item is different from the image online, you are entitled to a refund).
They told me that they would issue a refund when they received the item in 21 days. I had to chase them up continually and when they finally told me they had received the item, they dragged out the process of refunding me by informing me they were going to give me store credit (they had already told me I would get my money back).
It has now been three months and I was just told it would be 25 before my refund would be in my account. They have dragged their feet and attempted to weasel out of paying the refund every step of the way. Buyer Beware!
Dear Delanor,
We would like to start off by telling you that we are so sorry about your problem.
We really want to work with you to make this right.
We have send a good solution to email delanor*****@gmail.com.
Thanks for your time.
We are waiting for your reply.
Zaful Customer Service
I called there wonderful number and no one answers which is a scam right there. Cant even figure out there tickets for refunds. No one helps you or gets back with me. SCAM SCAM SCAM! DO NOT BUY FROM THIS PLACE! PLEASE LISTEN TO ME... *******@comcast.net
Dear paul,
We regret that you are having issues with the size of our items.
Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.
We look forward to hearing from you.
Best Regards
Zaful Customer Service
Overview
ZAFUL has a rating of 3.4 stars from 5,972 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZAFUL most frequently mention customer service, good quality and bathing suits. ZAFUL ranks 5th among Discount Clothing sites.
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- Coventry, WMID, United Kingdom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Obayuwana,
Thank you for your kind review.
Be sure to come back at Zaful soon for all our latest offers.
Thank you.
Best regards,
Zaful Customer Support