I have been genuinely happy with my orders even though i have only ordered bathers i was a bit concerned with the sizing and quality but it was actually so good, would order again
I beg of anyone who considers to shop here... GO ELSEWHERE. You will regret it and will wish you listened to me.
This place makes forever21 look like gucci.
Would also like to add to my previous review that the replies from Zaful on this site are bogus. I have not heard a thing from them. Again, stay away from Zaful site. It is a scam.
Dear Kristine,
We would like to start off by telling you that we are so sorry about your problem.
We really want to work with you to make this right.
We have send a good solution to email kris***@aol.com.
Thanks for your time.
We are waiting for your reply.
Zaful Customer Service
IM LITERALLY SICK AND TIRED OF THIS TERRIBLE CUSTOMER SERVICE. I WANT MY MONEY BACK. HOW IS IT THAT THE TRACKING NUMBER STOPPED WORKING AND NOW ALL OF THE SUDDEN MY TRACKING CANT BE FOUND. THIS COMPANY IS A JOKE
Dear Alejandra,
Thank you your feedback.
As there are some external factors such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather, sometimes the delivery information cannot be updated in time.
About this issue, we have sent you a ticket and will offer you a solution, please check and reply to us.
Thank you so much again for bringing the issue to our attention.
Best Regards
Zaful Customer Service
If I could choose to give this company 0 stars I would. HORRIBLE customer service, they do not send your items and then turn around and tell you they were returned to their warehouse and you need to REPAY for shipping. DO NOT ORDER FROM THIS WEBSITE YOU WONT RECIEVE YOUR ITEMS BUT WILL BE CHARGED FOR THEM!
Dispute the charges from this scam with your credit card company for all those that were not offered a refund!
Dear Elle,
Let me start by apologizing personally for your experience.?
Your package has been returned by your local post office due to the unsucessfully delivery.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Best Regards
Zaful Customer Service
All the products from the website are so cute but here's the catch, it is from China. So it takes 2 months to get to you.
Want your money back cause it takes too long? Too bad, they'll only refund you HALF cause they use the money (my money) to return their crap.
ABSOLUTELY DISGUSTING. I WASTED MY MONEY AND TIME JUST TO NEVER SEE HALF OF IT AGAIN.
Dear Helen,
We apologize for the inconvenience we may have caused to you.
Your package has been returned by your local post office because of the package unclaimed in the post office.
Our team has reviewed your complaint and offered you a solution in the ticket. Please send us your reply.
Best Regards
Zaful Customer Service
I have placed many orders on Zaful. My first one was a while back and I was very skeptical. The shipping took less than a month which is really good for what I was expecting, knowing that they are coming from across seas. When I received my products I was super happy and they were the EXACT same as the pictures. I was so happy with the quality (I ordered a white two piece which I expected to be see through) and it wasn't at all. I was so happy with my order that I have since then, bought two more orders of clothing. This is my go to sight for when I am looking for new outfits and swimsuits for vacation. One time I emailed their customer service for information on when my swimsuits were going to arrive, and they emailed back within 24 hours. Their reply time for any customer concerns is actually really great. They want their customers to be happy with their purchases is another thing I loved. I have recommended Zaful to SO many of my friends, and they have since then had many swimsuit and outfit orders from there as well.
Dear Sarah,
We appreciate that you took to the time to write a review.
Thank you,
Zaful Customer Support
I PURCHASED $60 WORTH OF PRODUCTS FROM THIS WEBSITE, 1 JUMPER SUIT, 1 TANK TOP AND 2 SWIMSUITS. THE ITEMS THAT I RECEIVED WAS NOT EVEN CLOSE TO THE DESCRIPTION AND APPEARANCE ON THE WEBSITE. ALSO, ONE OF THE ITEM THAT I PURCHASED WAS MISSING!
I TRIED CONTACTING THEM WITH THE "LIVE CHAT", SO I COULD RETURN THE PRODUCTS THAT I BOUGHT, AND I WAS EVEN MORE DISAPPOINTED. THEY DO NOT PROVIDE ANY CONTACT NUMBER FOR THE CUSTOMER SERVICE, AND RETURN OF THE PRODUCTS IS IMPOSSIBLE! THIS COMPANY IS A $#*!ING CROOK!
Dear Gerry,
Let us apologize for your experience.
Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on.
We have taken care of your complaint and will offer you a resolution. Could you please message us your order number?
We look forward hearing from you.
Best Regards
Zaful Customer Service
I placed one order but they have sent out 2 separate orders one arrived four weeks after I placed my order when I placed my order I was given an estimate delivery The order that has arrived was a week late Still waiting on my other items I have tracked them and they are still in China so Looks like I won't be able to wear all the stuff I bought for my holiday very angry
Dear Ammie,
Thank you for raising this issue.
Due to the stock issue, we despatch the item that we currently have stock on to ensure a timely delivery.
We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply.
Best Regards
Zaful Customer Service
I ordered items from here almost two months ago and have not received them. This is a scam. There is no costumer service to help you either. It's impossible to get through to them.
Dear Sara,
We are sorry to hear that you haven't received your order yet.
We at ZAFUL offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: http://www.zaful.com/terms-of-use/
We at ZAFUL can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as "complaint from sitejabber.com".
Best Regards
ZAFUL Customer Service
I don't understand why my package is still in China. I am genuinely scared that this website conned me. People warned me about Zaful and I didn't listen... I definetly should have. Terrible service.
Dear Gina,
Thank you for raising this issue.
We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply.
Best Regards
Zaful Customer Service
Do NOT buy from zaful, it is a SCAM. All I wanted was a new swimsuit and they marked my shipping address as some non existent city in California, when I live in Oregon! They took my money... it was a $10 charge to recieve the shipment earlier, which is not happening. AND their customer service number is fake and does not exist. DO NOT PURCHASE FROM THIS FRAUD COMPANY.
Dear Julia，
Thank you for raising this issue.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
If you prefer to contact us on the phone, please call us from MON-SUN 16:30 TO 00:00 (Pacific time) on our US&CANADA helpline number: +(1)-888-830-0888, or MON-SUN 07:30 TO 18:00 (Greenwich Mean Time +8 hours) on our worldwide number: +(001)-888-830-0888.
Please offer us your order number then we check the issue. You can submit a ticket to our support center here https://support.zaful.com/faq/index/index, you can write the subject as "complaint from sitejabber".
Best Regards
Zaful Customer Service
The quality of the clothes are very bad and completely different from what portrayed in the pics. When asked for the refund, they are not even responding. Money got wasted!
Dear Anukrit,
We are sorry to hear you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
If any issue, please click here to contact us and send us your order number: https://support.zaful.com/ticket/ticket/index? Cat_id = 37
We are looking forward to assisting you.
Best Regards
ZAFUL Customer Service
On the website you can find very quality and stylish clothes with a very low price. Shipping is also very fast and so far i am happy with customer service.
The prices are very great for the products. Very easy to find affordable "in style" clothing here. Merchandise isn't the best quality but is definitely justified by the low pricing!
Dear Gen,
We appreciate that you took to the time to write a review.
Thank you for your review.
Zaful Customer Support
Zaful has very affordable and trendy clothes. They have many options and their customer service is some of the best i've ever gotten. Very fast in responding and very helpful.
Dear Customer,
Thank you for taking the time to write your review. We at Zaful really appreciate this.
Best Regards,
Zaful Customer Support
Ive ordered from here multiple times and I have never been disappointed, the prices are great and the quality is even better. Definitely worth the wait.
Dear Customer,
We would like to thank you for your comment about Zaful. We always try our best to please our
Customers and offer the best service possible.
Thank you for your feedback.
Zaful Customer Support
Great customer service. Quality dresses. What more can i ask for? Resolves issues in a timely manner. Over all. I had a great experience & lovely dresses! Worth the price.
Dear Joisy,
We appreciate that you took the time to write a review.
We hope to see you again on Zaful.com soon!
Have a nice day!
Best Regards,
ZAFUL Customer Service
I did order two times in Zaful website, the items I received were great with stretchy material but not see-through.
Overall I really love this website.
Zaful is such a cute, trendy website. It's my style and everything looks just the way it did in the photos. Great quality but the price is cheap! Love it!
Overview
ZAFUL has a rating of 3.4 stars from 5,972 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZAFUL most frequently mention customer service, good quality and bathing suits. ZAFUL ranks 5th among Discount Clothing sites.
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- Coventry, WMID, United Kingdom
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Riley,
Thank you for notifying us of your complaint.
We regret that the products did not meet your expectation.
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you.
Please kindly review our warranty policy here: http://www.zaful.com/returns/
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as "complaint from sitejabber.com".
Best Regards
ZAFUL Customer Service