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ZAFUL has a rating of 2.4 stars from 5,973 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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TO HOPE... I HAVE PERCHASED OVER $60 WORTH, TWO SEPERATE ORDERS FROM ZAFUL ON MARCH 19,2017 AND STILL HAVE NOT REVCIEVED ANYTHING. I CANT EVEN TRACK MY ORDERS AND IT SHOWS MY ORDERS HAVE PARTIALLY BEEN SHIPPED BUT WHEN YOU CLICK ON EACH ITEM TO SEE WHICH ONE HAS BEEN SHIPPED ALL OF THEM SAY IT HAS YET TO EVEN BE PACKAGED OR WILL BE SHIPPED OUT IN 2-3 DAYS. IM UPSET NOT ONLY BECAUSE IT IS TAKING FOR EVER BUT IM NOT SO HAPPY WITH THE COMMUNICATION. I HAVE PUT IN 3 SEPERATE TICKETS WITH NO RESPONSE TO ANY. I HAVE A VERY SPECIAL EVENT COMING UP AND REALLY NEED THESE ITEMS. I REALLY LOVED ALL THE ITEMS I CHOSE AND FELT ALL WAS A GREAT PRICE BUT I WOULD LOVE TO ACTUALLY RECIEVE ALL MY ITEMS..
I've boughten two bathing suits from here and they are my favorites. I got both pieces for less than twenty dollars; which I can't say for other stores. LOVE, LOVE, LOVE.
The bathing suit came in so soon and looked exactly like the picture and fit perfectly. The material was great quality and seems like it will hold up for a very long time.
Honestly I've heard bad things about it from Youtube, but trust me everyone has their own opinions and most people can be really mean about it. Their prices are fairly good and affordable too. I TRULY LOVE their bikinis! The material is on point. I bought my mom a gift on here and it was a blouse, it was wrinkly but it was something that can be solved. MY mom loved it and when she heard about the prices she was surprised. JUST TRY IT OUT.
This website was very quick and efficient. I was skeptical at first due to the reviews but I can guarantee they are top notch and provide exceptional quality and service. I definitely recommend!
The material of the bikini is nice and stretchy. The top is beautiful and the pattern bottoms are as well! It's perfectly affordable and great material for people like me who don't wanna spend a lot of money on one bikini. A must have!
At first I was fascinated with the prices since the first thing I consider when buying things online is discount. Also the variety, all the resent fashion styles are on there! Anyways to the point, my experience... I bought a jacket and a jumpsuit. The jacket was one size and it came medium (not that I complain too much) and the customer support service answered my complain in a good way. The other product was perfect. It came on different mail packages but everything was on the estimated time and just like the picture on the page. I think everyone should give it a try, and also I'm looking forward to buying more products!
It's a terrible company. You CAN NOT return your items. They tell you to contact them to return an item, yet they never return emails or calls. Their website does not have a return address in it either. Terrible terrible!
Dear Jennifer,
We're very sorry for your concerns and the issues you have raised.
We checked that our colleague has replied to your ticket. You can log in your account to check "my tickets".
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We look forward to hearing from you.
Best Regards
Zaful Customer Service
Very cheap good priced stuff! Sometimes the material is a hit or miss when talking about quality but that should not be a surprise considering how cheap some items are. Shipping usually takes 2-4 weeks for me. However, one time I ordered a bathing suit and it took 5 weeks for them to finally tell me that they could no longer send me the suit due to stocking issues. A week later the same exact bathing suit was still for sale but with a higher price so that was kind of annoying. I did get my money back and some coupons too so that's good at least. Customer service is great though!
Do not buy from this company! Aweful quality and terrible return policy. I not only sent the clothing back, I was never credited. Ordered in November of 2016 and still working on this as of 4/1/17. I have learned my lesson and I will NEVER AGAIN buy from China.
Dear Jane,
We're very sorry for your concerns and the issues you have raised.
Please note that we can not track the progress of the package's return without the tracking number.
We have taken care of your complaint and offered a solution via the ticket center.
Please log in your zaful account to check "my tickets" and answer to us.
Best Regards
Zaful Customer Service
Got to know about Zaful through an Instagram post and my sister first made a purchase which was absolutely up to the mark! So i decided to give it a whirl! And i wasn't disappointed. Shipping took a while, one has be a little patient, i guess, but the product once it reached was EXACTLY how it was advertised on the website. The quality and sizing of the swimsuit i received was so perfect! And all throughout, their customer service was SUPER helpful. I was constantly corresponding with a Shelley via email who was patient and sent me timely responses and solutions everytime. Can't wait to shop on Zaful again!
I've ordered from zaful two times, I have had great experiences both times, I got two bikinis and the quality is great for the price!
Zaful is a great brand. It has all the latest trends and the fit is true to size. The sizes run out fast as things get sold off early if they are in demand. All the latest trends do get sold off pretty fast actually, so you should get your grab now!
I think the bikini that I received was great quality I would size up from your normal size thought, well that's what I did and it fit perfectly.
I ordered 6 items from this company. Have never seen such shoddy goods. One item was even sewn together half back to front. All of the items were unwearable. No response from them. Personally I will never again order from a company that doesn't have an email address.
Dear Jeanie,
We regret that the products did not meet your expectation.
Please rest assured that we are committed to resolving it to your satisfaction.
Please offer us your order number or the ticket number then we check the issue.
We will try our best to solve the problem with you.
You can email to support@zaful.com titled as "complain from sitejabber.com".
Best Regards
Zaful Customer Service
Zaful a été pour moi une super belle entreprise. Ils ont livrer ma commande dans les délais prévue. Ils ont été là pour moi lorsque j'avais des questions ou simplement pour suivre ma commande. C'est sûr que je vais recommander sur ce site. Les maillots sont très beaux!
Merci Zaful,
Totally happy with my bikini. The quality was excellent and the colors are the same as in the pictures. I will continue buying with Zaful!
I first ordered from Zaful in 2017 and from that on I restock my swimwear collection 1-2 times per year. Sometimes I also add couple of clothing items to my order since you can find quite interesting bits there.
The quality is really good, like my 40$ bikini set is no better than the 10$ one from Zaful. And as I already mentioned there are many diverse and unique styles I can't really find in my local stores.
The one thing to keep in mind is that you always have to see what size to get, read the reviews and etc. because sometimes you have to size up. I can see that this is getting better as there is always more and more items I can get in my regular size.
I am also glad to see that they are finally moving towards that you can order tops and bottoms separately, meaning you can pick for example M for bottoms and S for top, because we all aren't the same from top as bottom.
Only issue I have ever had with Zaful is that couple of pieces doesn't fit me, but instead of sending them back I have chosen an easier way and gave them to someone else. Never had problems with notable quality issues or not getting the packages even though I live in northern Europe.
I like shopping on Zaful, they have so many beautiful clothes and shoes... and accessories! I like that every item is well described: material, lenght, model stats...
I was never disappointed by the quality, the products are exactly as described on their site.
You can get points by writing a review about the items you receive ( is usefull for the other customers), sharing their products on social networks, than you can use them for discounting the order price!
Overall I have had a great experience with Zaful! Everything I ordered is exactly what I ordered and it is great quality. I will definitely order from them again!
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.
Dear CYNTHIA,
Thank you for raising this issue.
We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply.
Best Regards
Zaful Customer Service