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ZAFULReviews 5,973

2.4

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.4 stars from 5,973 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Louisiana
1 review
1 helpful vote
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STILL HOLDING ON
April 5, 2017

TO HOPE... I HAVE PERCHASED OVER $60 WORTH, TWO SEPERATE ORDERS FROM ZAFUL ON MARCH 19,2017 AND STILL HAVE NOT REVCIEVED ANYTHING. I CANT EVEN TRACK MY ORDERS AND IT SHOWS MY ORDERS HAVE PARTIALLY BEEN SHIPPED BUT WHEN YOU CLICK ON EACH ITEM TO SEE WHICH ONE HAS BEEN SHIPPED ALL OF THEM SAY IT HAS YET TO EVEN BE PACKAGED OR WILL BE SHIPPED OUT IN 2-3 DAYS. IM UPSET NOT ONLY BECAUSE IT IS TAKING FOR EVER BUT IM NOT SO HAPPY WITH THE COMMUNICATION. I HAVE PUT IN 3 SEPERATE TICKETS WITH NO RESPONSE TO ANY. I HAVE A VERY SPECIAL EVENT COMING UP AND REALLY NEED THESE ITEMS. I REALLY LOVED ALL THE ITEMS I CHOSE AND FELT ALL WAS A GREAT PRICE BUT I WOULD LOVE TO ACTUALLY RECIEVE ALL MY ITEMS..

Date of experience: April 3, 2017
Charlie F. ZAFUL Rep
over a year old

Dear CYNTHIA,
Thank you for raising this issue.

We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.

For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.

Please reply to our message via the ticket system, and we will offer a solution for you.

We look forward to your reply.

Best Regards
Zaful Customer Service

California
1 review
0 helpful votes
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I've boughten two bathing suits from here and they are my favorites. I got both pieces for less than twenty dollars; which I can't say for other stores. LOVE, LOVE, LOVE.

Date of experience: April 2, 2017
California
1 review
1 helpful vote
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Amazing!
April 3, 2017

The bathing suit came in so soon and looked exactly like the picture and fit perfectly. The material was great quality and seems like it will hold up for a very long time.

Date of experience: April 2, 2017
Hawaii
1 review
1 helpful vote
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TRY IT OUT!
April 2, 2017

Honestly I've heard bad things about it from Youtube, but trust me everyone has their own opinions and most people can be really mean about it. Their prices are fairly good and affordable too. I TRULY LOVE their bikinis! The material is on point. I bought my mom a gift on here and it was a blouse, it was wrinkly but it was something that can be solved. MY mom loved it and when she heard about the prices she was surprised. JUST TRY IT OUT.

Date of experience: April 2, 2017
Washington
2 reviews
1 helpful vote
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Amazing website!
April 2, 2017

This website was very quick and efficient. I was skeptical at first due to the reviews but I can guarantee they are top notch and provide exceptional quality and service. I definitely recommend!

Date of experience: April 1, 2017
Georgia
1 review
3 helpful votes
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The material of the bikini is nice and stretchy. The top is beautiful and the pattern bottoms are as well! It's perfectly affordable and great material for people like me who don't wanna spend a lot of money on one bikini. A must have!

Date of experience: April 1, 2017
Puerto Rico
1 review
0 helpful votes
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At first I was fascinated with the prices since the first thing I consider when buying things online is discount. Also the variety, all the resent fashion styles are on there! Anyways to the point, my experience... I bought a jacket and a jumpsuit. The jacket was one size and it came medium (not that I complain too much) and the customer support service answered my complain in a good way. The other product was perfect. It came on different mail packages but everything was on the estimated time and just like the picture on the page. I think everyone should give it a try, and also I'm looking forward to buying more products!

Date of experience: April 1, 2017
New York
1 review
0 helpful votes
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It's a terrible company. You CAN NOT return your items. They tell you to contact them to return an item, yet they never return emails or calls. Their website does not have a return address in it either. Terrible terrible!

Date of experience: April 1, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Jennifer,
We're very sorry for your concerns and the issues you have raised.

We checked that our colleague has replied to your ticket. You can log in your account to check "my tickets".

Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?

We look forward to hearing from you.

Best Regards
Zaful Customer Service

California
1 review
0 helpful votes
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Good website!
April 1, 2017

Very cheap good priced stuff! Sometimes the material is a hit or miss when talking about quality but that should not be a surprise considering how cheap some items are. Shipping usually takes 2-4 weeks for me. However, one time I ordered a bathing suit and it took 5 weeks for them to finally tell me that they could no longer send me the suit due to stocking issues. A week later the same exact bathing suit was still for sale but with a higher price so that was kind of annoying. I did get my money back and some coupons too so that's good at least. Customer service is great though!

Date of experience: April 1, 2017
California
1 review
1 helpful vote
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Do not buy from this company! Aweful quality and terrible return policy. I not only sent the clothing back, I was never credited. Ordered in November of 2016 and still working on this as of 4/1/17. I have learned my lesson and I will NEVER AGAIN buy from China.

Date of experience: April 1, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Jane,
We're very sorry for your concerns and the issues you have raised.

Please note that we can not track the progress of the package's return without the tracking number.

We have taken care of your complaint and offered a solution via the ticket center.

Please log in your zaful account to check "my tickets" and answer to us.

Best Regards
Zaful Customer Service

India
1 review
0 helpful votes
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Got to know about Zaful through an Instagram post and my sister first made a purchase which was absolutely up to the mark! So i decided to give it a whirl! And i wasn't disappointed. Shipping took a while, one has be a little patient, i guess, but the product once it reached was EXACTLY how it was advertised on the website. The quality and sizing of the swimsuit i received was so perfect! And all throughout, their customer service was SUPER helpful. I was constantly corresponding with a Shelley via email who was patient and sent me timely responses and solutions everytime. Can't wait to shop on Zaful again!

Date of experience: March 31, 2017
Tennessee
1 review
0 helpful votes
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No problems!
April 1, 2017

I've ordered from zaful two times, I have had great experiences both times, I got two bikinis and the quality is great for the price!

Date of experience: March 31, 2017
Germany
1 review
0 helpful votes
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Zaful is a great brand. It has all the latest trends and the fit is true to size. The sizes run out fast as things get sold off early if they are in demand. All the latest trends do get sold off pretty fast actually, so you should get your grab now!

Date of experience: March 31, 2017
Australia
1 review
0 helpful votes
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Great quality bikini
March 31, 2017

I think the bikini that I received was great quality I would size up from your normal size thought, well that's what I did and it fit perfectly.

Date of experience: March 31, 2017
GB
2 reviews
5 helpful votes
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I ordered 6 items from this company. Have never seen such shoddy goods. One item was even sewn together half back to front. All of the items were unwearable. No response from them. Personally I will never again order from a company that doesn't have an email address.

Date of experience: March 31, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Jeanie,
We regret that the products did not meet your expectation.

Please rest assured that we are committed to resolving it to your satisfaction.

Please offer us your order number or the ticket number then we check the issue.

We will try our best to solve the problem with you.

You can email to support@zaful.com titled as "complain from sitejabber.com".

Best Regards
Zaful Customer Service

Canada
1 review
0 helpful votes
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Zaful a été pour moi une super belle entreprise. Ils ont livrer ma commande dans les délais prévue. Ils ont été là pour moi lorsque j'avais des questions ou simplement pour suivre ma commande. C'est sûr que je vais recommander sur ce site. Les maillots sont très beaux!

Merci Zaful,

Date of experience: March 30, 2017
Mexico
1 review
1 helpful vote
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Totally recommend it!
March 30, 2017

Totally happy with my bikini. The quality was excellent and the colors are the same as in the pictures. I will continue buying with Zaful!

Date of experience: March 30, 2017
Estonia
1 review
1 helpful vote
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I first ordered from Zaful in 2017 and from that on I restock my swimwear collection 1-2 times per year. Sometimes I also add couple of clothing items to my order since you can find quite interesting bits there.

The quality is really good, like my 40$ bikini set is no better than the 10$ one from Zaful. And as I already mentioned there are many diverse and unique styles I can't really find in my local stores.

The one thing to keep in mind is that you always have to see what size to get, read the reviews and etc. because sometimes you have to size up. I can see that this is getting better as there is always more and more items I can get in my regular size.

I am also glad to see that they are finally moving towards that you can order tops and bottoms separately, meaning you can pick for example M for bottoms and S for top, because we all aren't the same from top as bottom.

Only issue I have ever had with Zaful is that couple of pieces doesn't fit me, but instead of sending them back I have chosen an easier way and gave them to someone else. Never had problems with notable quality issues or not getting the packages even though I live in northern Europe.

Date of experience: March 30, 2017
Italy
2 reviews
2 helpful votes
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THE BEST!
March 30, 2017

I like shopping on Zaful, they have so many beautiful clothes and shoes... and accessories! I like that every item is well described: material, lenght, model stats...
I was never disappointed by the quality, the products are exactly as described on their site.
You can get points by writing a review about the items you receive ( is usefull for the other customers), sharing their products on social networks, than you can use them for discounting the order price!

Date of experience: March 30, 2017
New York
1 review
0 helpful votes
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I love Zaful!
March 30, 2017

Overall I have had a great experience with Zaful! Everything I ordered is exactly what I ordered and it is great quality. I will definitely order from them again!

Date of experience: March 29, 2017

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071