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ZAFULReviews 5,973

2.4

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.4 stars from 5,973 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Texas
1 review
0 helpful votes
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Great!
February 7, 2020

I have always had a great experience with zaful! The customer service is always top notch and able to answer all of my questions in a timely manner. The products are amazing for the price of them and they come just as they are pictured on the website and, in my experience, last a long time. My products have always shipped within a few days of placing my order and arrived soon after that. Overall, it's a great place to find a lot of items at a reasonable value.

Date of experience: February 5, 2020
Serbia
1 review
0 helpful votes
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Great quality
February 5, 2020

I ordered four times from Zaful and every time I ordered it was a swimsuit. The quality is amazing and every product that I ordered looks exactly like the picture on the website. Also, there are pictures of other people who have ordered so you can see what the product looks like when put on. The shipping is pretty normal, not fast but it doesn't take ages. Zaful is the only place I buy my swimsuits because it's the best.

Date of experience: February 5, 2020
AE
1 review
0 helpful votes
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"Worth the price"
February 5, 2020

My friend ordered first her swimsuit here and I saw the quality is good, so I decided to give it a try. I ordered 3 swimsuit, 1 pants, and 3 sweat shirt and I all love it.

Date of experience: February 4, 2020
Australia
1 review
0 helpful votes
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BEWARE
February 4, 2020

BEWARE. Thanks to PayPal I received my full refund.
Never recieved my goods, Zaful refused to refund my money claiming that I have received my order. When i asked for proof they sent me a different tracking no. Which also had no info of proof that i had received them.
PLEASE if you are going to purchase from this dishonest company, please only pay through PayPal. And keep all your info they send you. Even if their site says no refund, if paypal see they are in the wrong you will be refunded. Hope this helps

Date of experience: February 4, 2020
Charlie F. — ZAFUL Rep
over a year old

Dear Pina,
We are sorry to hear that you haven't received your order yet.
We at ZAFUL offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: http://www.zaful.com/terms-of-use/
We at ZAFUL can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as "complaint from sitejabber.com".
Best Regards
ZAFUL Customer Service

Massachusetts
1 review
2 helpful votes
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Worst company
February 4, 2020

-Could actually take almost a month till you receive you order
-The customer service is practically non existent
-not worth the wait...

Date of experience: February 4, 2020
Charlie F. — ZAFUL Rep
over a year old

Dear Customer,
Thank you for your message and informing us about this issue.
We at ZAFUL offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: http://www.zaful.com/terms-of-use/
We at ZAFUL can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as "complaint from sitejabber.com".
Best Regards
ZAFUL Customer Service

Oregon
1 review
2 helpful votes
Follow Alma H.
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Save Your Money
February 1, 2020

After watching a YouTube review about their swimsuits I decided to take the plunge and purchased 6 swimsuits in varying sizes.

The Pros:
1.The swimsuits arrived well packaged
2. Affordable

The cons:
1. Poor quality
2. Inaccurate sizing
3. Poor customer service
4. Some of the breast padding inserts had folds and dents that were clearly visible through the fabric.
5. Some tops had folds that would flip out when you would put it on, therefore, giving it an undesirable look.
6. Ordered two scalloped swimsuits both of them the scallops flared out or folded in and material was flimsy.

I asked for an address to return items to and was told refunds for swimsuits are not accepted per their policy and was offered a refund for half of the purchase amount. I was not satisfied with this but I should have read their policy. I learned my lesson, don't believe everything you see on YouTube and pay for quality because in the end a cheap item will end up costing you more money than what you will save. I now have to look for swimsuits elsewhere and spend more money.

Date of experience: February 1, 2020
Charlie F. — ZAFUL Rep
over a year old

Dear Alma,
Thank you for notifying us of your complaint.
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product,we can easily arrange an exchange or a refund for you.
Please kindly review our warranty policy here: http://www.zaful.com/returns/
We at ZAFUL can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
Please feel free to contact us here: https://www.zaful.com/contact-us/
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as "complaint from sitejabber.com".
Best Regards
ZAFUL Customer Service

Italy
1 review
1 helpful vote
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This is my new favourite website for my online shopping!
The shipping is pretty normal, not fast but it doesn't take ages. And the contact support is very kind.
Also, the quality of the products is vey good for the price!
I recommend
The only confusing thing may be the sizing chart, because sometimes you have to size up

Date of experience: January 31, 2020
Philippines
1 review
1 helpful vote
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Better Than Expected
January 31, 2020

I've heard about Zaful a long time ago. I had always wanted to buy, but back then, there was no Cash On Delivery option for the country I live in (Philippines). When I found out from a friend that they started offering it, I ordered right away as a "birthday treat" to myself. I got my package after two weeks, understandably so because it was the holiday season. I was so surprised by how good the quality was. It helps that the buyers can post their reviews right below the product, including pictures of them wearing it. It eases your mind because you know the product looks the same as in the pictures.

Date of experience: January 31, 2020
Colombia
1 review
1 helpful vote
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I love Zaful
January 30, 2020

Personally, I have had excellent experiences shopping at zaful.com, as it not only has very affordable prices, but also takes into account different personalities, tastes and different categories of clothing and accessories in order to have variety for all people. I have bought swimsuits, sportswear, accessories, sweaters and blouses and I have never had problems with sizes, shipments or product quality. Zaful is cost-benefit. The only observation I would make to Zaful is shipment prices to countries like Colombia, because in many occasions I cannot buy because the shipping cost greatly increases the purchase price.

Date of experience: January 30, 2020
Florida
1 review
0 helpful votes
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Great store
January 30, 2020

ZAFUL is a great store for online shopping as it provides cheap and good quality items. They have an app that is also easy to use and navigate through.

Date of experience: January 30, 2020
South Africa
1 review
0 helpful votes
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LOVE LOVE LOVE
January 30, 2020

I ordered a few items from Zaful and was pleasantly surprised at how high quality the items are.
Material was great and the fit was perfect. Will definitely order again! Shipping took a while, but I live in South Africa so it's understandable lol.

Date of experience: January 30, 2020
GB
1 review
0 helpful votes
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Undoubtedly Perfect
February 7, 2020

Zaful is an amazing online retail store, not only are the products good but they make sure every customer is satisfied when any problem occurs. The issue is resolved very quickly, leaving the customer satisfied.

Date of experience: January 28, 2020
Australia
1 review
0 helpful votes
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Amazing
January 29, 2020

Love love love Zaful.
Bikinis are of top quality and true to size.
Postage is a lot quicker than I thought to Australia.
Communication is fantastic, always able to speak to a person no matter what time of the day.
Very prompt replies and very helpful.
Love all my purchases so far

Date of experience: January 28, 2020
California
1 review
0 helpful votes
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I am very happy that I have discovered Zaful, because before it would take me months to find perfect summer look, but thanks to Zaful I can switch swim suits every other week! Definitely going yo buy more pieces from their online store.

Date of experience: January 27, 2020
New York
1 review
0 helpful votes
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Zaful Overall
January 26, 2020

I've had a good experience with Zaful every time I've ordered from them. Clothing is good quality and fits true to size 100% of the time. They also always have great items on their site, there's never a time I can't find something worth spending my money on.

Date of experience: January 26, 2020
Spain
1 review
0 helpful votes
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Good experience!
January 25, 2020

I like to buy in zaful, since it has a lot of variety of clothes. My experience so far has been positive and I hope it continues. I like the offers they offer and usually renew inventory with clothes that, in my opinion, is very beautiful.

Date of experience: January 24, 2020
Canada
1 review
0 helpful votes
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Bathing suits are horrible quality - they are flimsy, do not fit well, the inner lining is white and it shows from the outside. Very dissapointed in my purchase.

Date of experience: January 23, 2020
Charlie F. — ZAFUL Rep
over a year old

Dear Customer,
Thank you for notifying us of your complaint.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction. Please kindly review our warranty policy here: http://www.zaful.com/returns/
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as ""complaint from Trustpilot.com"".
Best Regards
ZAFUL Customer Service

Romania
1 review
1 helpful vote
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Being a customer for 2 years now, always Getting the high waisted swimsuit from them, arrives in less than a month in this cute little bag; so no damage to the product, and I love the fabric and the fit is just perfect for my body. The price was super cheap, plus they are doing lots of sales. Recommended to measure yourselves before. Plus they usually have picture of customers in each item so it gives you a clue about how it will look on different types of bodies.

Date of experience: January 23, 2020
California
1 review
1 helpful vote
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Love Zaful's Swimsuits
January 23, 2020

I love my Zaful Swimsuits. I have ordered three suits from them and they all fit true to size, and are super cute! I have ordered three different styles, and they were all true to the picture. I like Zaful's packaging as well, and my suits were delivered on time. Zaful has affordable and adorable bikinis and I would highly recommend buying from them!

Date of experience: January 22, 2020
Argentina
1 review
0 helpful votes
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I made three orders in less than a week, totally I order twelve complet bikinis, three bikini tops and five bikini bottoms for me and my mother. We live in Argentina, part of the order was sent to United States because my father was there and it arrived in less than ten days, and the other part was sent directly to Argentina, arriving in less than a month. So I can say that the service was perfect, I knew all the time exactly were my package was and it arrived in the exactly estimated date. Very precise.
About the bikinis I can only say good things, the size is it perfect, very real, we only have problems with one of the bikini tops because it was too small and the bottom was too big, but all the other ones were just perfect. The material is really high quality.
I would definitly buy again in Zaful.

Date of experience: January 21, 2020

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071