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ZAFUL has a rating of 2.4 stars from 5,973 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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I have always had a great experience with zaful! The customer service is always top notch and able to answer all of my questions in a timely manner. The products are amazing for the price of them and they come just as they are pictured on the website and, in my experience, last a long time. My products have always shipped within a few days of placing my order and arrived soon after that. Overall, it's a great place to find a lot of items at a reasonable value.
I ordered four times from Zaful and every time I ordered it was a swimsuit. The quality is amazing and every product that I ordered looks exactly like the picture on the website. Also, there are pictures of other people who have ordered so you can see what the product looks like when put on. The shipping is pretty normal, not fast but it doesn't take ages. Zaful is the only place I buy my swimsuits because it's the best.
My friend ordered first her swimsuit here and I saw the quality is good, so I decided to give it a try. I ordered 3 swimsuit, 1 pants, and 3 sweat shirt and I all love it.
BEWARE. Thanks to PayPal I received my full refund.
Never recieved my goods, Zaful refused to refund my money claiming that I have received my order. When i asked for proof they sent me a different tracking no. Which also had no info of proof that i had received them.
PLEASE if you are going to purchase from this dishonest company, please only pay through PayPal. And keep all your info they send you. Even if their site says no refund, if paypal see they are in the wrong you will be refunded. Hope this helps
-Could actually take almost a month till you receive you order
-The customer service is practically non existent
-not worth the wait...
Dear Customer,
Thank you for your message and informing us about this issue.
We at ZAFUL offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: http://www.zaful.com/terms-of-use/
We at ZAFUL can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as "complaint from sitejabber.com".
Best Regards
ZAFUL Customer Service
After watching a YouTube review about their swimsuits I decided to take the plunge and purchased 6 swimsuits in varying sizes.
The Pros:
1.The swimsuits arrived well packaged
2. Affordable
The cons:
1. Poor quality
2. Inaccurate sizing
3. Poor customer service
4. Some of the breast padding inserts had folds and dents that were clearly visible through the fabric.
5. Some tops had folds that would flip out when you would put it on, therefore, giving it an undesirable look.
6. Ordered two scalloped swimsuits both of them the scallops flared out or folded in and material was flimsy.
I asked for an address to return items to and was told refunds for swimsuits are not accepted per their policy and was offered a refund for half of the purchase amount. I was not satisfied with this but I should have read their policy. I learned my lesson, don't believe everything you see on YouTube and pay for quality because in the end a cheap item will end up costing you more money than what you will save. I now have to look for swimsuits elsewhere and spend more money.
Dear Alma,
Thank you for notifying us of your complaint.
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product,we can easily arrange an exchange or a refund for you.
Please kindly review our warranty policy here: http://www.zaful.com/returns/
We at ZAFUL can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
Please feel free to contact us here: https://www.zaful.com/contact-us/
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as "complaint from sitejabber.com".
Best Regards
ZAFUL Customer Service
This is my new favourite website for my online shopping!
The shipping is pretty normal, not fast but it doesn't take ages. And the contact support is very kind.
Also, the quality of the products is vey good for the price!
I recommend
The only confusing thing may be the sizing chart, because sometimes you have to size up
I've heard about Zaful a long time ago. I had always wanted to buy, but back then, there was no Cash On Delivery option for the country I live in (Philippines). When I found out from a friend that they started offering it, I ordered right away as a "birthday treat" to myself. I got my package after two weeks, understandably so because it was the holiday season. I was so surprised by how good the quality was. It helps that the buyers can post their reviews right below the product, including pictures of them wearing it. It eases your mind because you know the product looks the same as in the pictures.
Personally, I have had excellent experiences shopping at zaful.com, as it not only has very affordable prices, but also takes into account different personalities, tastes and different categories of clothing and accessories in order to have variety for all people. I have bought swimsuits, sportswear, accessories, sweaters and blouses and I have never had problems with sizes, shipments or product quality. Zaful is cost-benefit. The only observation I would make to Zaful is shipment prices to countries like Colombia, because in many occasions I cannot buy because the shipping cost greatly increases the purchase price.
ZAFUL is a great store for online shopping as it provides cheap and good quality items. They have an app that is also easy to use and navigate through.
I ordered a few items from Zaful and was pleasantly surprised at how high quality the items are.
Material was great and the fit was perfect. Will definitely order again! Shipping took a while, but I live in South Africa so it's understandable lol.
Zaful is an amazing online retail store, not only are the products good but they make sure every customer is satisfied when any problem occurs. The issue is resolved very quickly, leaving the customer satisfied.
Love love love Zaful.
Bikinis are of top quality and true to size.
Postage is a lot quicker than I thought to Australia.
Communication is fantastic, always able to speak to a person no matter what time of the day.
Very prompt replies and very helpful.
Love all my purchases so far
I am very happy that I have discovered Zaful, because before it would take me months to find perfect summer look, but thanks to Zaful I can switch swim suits every other week! Definitely going yo buy more pieces from their online store.
I've had a good experience with Zaful every time I've ordered from them. Clothing is good quality and fits true to size 100% of the time. They also always have great items on their site, there's never a time I can't find something worth spending my money on.
I like to buy in zaful, since it has a lot of variety of clothes. My experience so far has been positive and I hope it continues. I like the offers they offer and usually renew inventory with clothes that, in my opinion, is very beautiful.
Bathing suits are horrible quality - they are flimsy, do not fit well, the inner lining is white and it shows from the outside. Very dissapointed in my purchase.
Dear Customer,
Thank you for notifying us of your complaint.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction. Please kindly review our warranty policy here: http://www.zaful.com/returns/
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as ""complaint from Trustpilot.com"".
Best Regards
ZAFUL Customer Service
Being a customer for 2 years now, always Getting the high waisted swimsuit from them, arrives in less than a month in this cute little bag; so no damage to the product, and I love the fabric and the fit is just perfect for my body. The price was super cheap, plus they are doing lots of sales. Recommended to measure yourselves before. Plus they usually have picture of customers in each item so it gives you a clue about how it will look on different types of bodies.
I love my Zaful Swimsuits. I have ordered three suits from them and they all fit true to size, and are super cute! I have ordered three different styles, and they were all true to the picture. I like Zaful's packaging as well, and my suits were delivered on time. Zaful has affordable and adorable bikinis and I would highly recommend buying from them!
I made three orders in less than a week, totally I order twelve complet bikinis, three bikini tops and five bikini bottoms for me and my mother. We live in Argentina, part of the order was sent to United States because my father was there and it arrived in less than ten days, and the other part was sent directly to Argentina, arriving in less than a month. So I can say that the service was perfect, I knew all the time exactly were my package was and it arrived in the exactly estimated date. Very precise.
About the bikinis I can only say good things, the size is it perfect, very real, we only have problems with one of the bikini tops because it was too small and the bottom was too big, but all the other ones were just perfect. The material is really high quality.
I would definitly buy again in Zaful.
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.
Dear Pina,
We are sorry to hear that you haven't received your order yet.
We at ZAFUL offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: http://www.zaful.com/terms-of-use/
We at ZAFUL can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as "complaint from sitejabber.com".
Best Regards
ZAFUL Customer Service