I've been a customer for years and have never been disappointed! Items ship quickly, but sometimes take a little while to arrive. Around 1-2 weeks. Price and quality are also great. My favorite thing about awful are the honest reviews from customers that we can see under each item before buying. Most customers provide pictures of the products which is really really helpful! Overall one of my favorite online shops, I've recommended to many friends and family members and will continue to do so in the future!
I've been buying clothes and swimming suits on Zaful for the last few years now.
Overall, they have amazingly cute clothes and accessories, it's really that kind of style you can't find elsewhere or in regular shops. Every time I wear something bought on Zaful people say something about my outfit and ask me where I shop. It's not always super high quality, that's for sure, but I'm 100% satisfied with the customer care service, especially. If something doesn't fit or is not exactly as you imagined it, they'll help you and re-send the item in a different size or find a solution for you. They reply quickly and are always available to help.
Love zaful! Shipping takes a while but worth it for the affordable prices. Everything came in excellent quality. I ordered pants and 2 body suits, all of which I have worn multiple times since I purchased. Would highly recommend to anyone who is looking for affordable and trendy clothes
Do not use! Worst online company, cheap material, terrible customer service, horrible return policy, false standard shipping advertisement. I will never use this company. Stay away! Just shop Goodwill. Better quality.
I had a amazing experience buying clothes at Zaful. The website has a lot of great options to choose. What surprised me was the good quality for the price. Worth it! You can buy everything in just one place. I bought one jacket, necklace, cute pineapple shaped bag and fashion sunglasses. I need to say that the customer service is very polite, what's very important when we buy online.
I have been ordering from Zaful for a couple years now and have absolutely no complaints! Their swimwear is my favorite! This company offers amazing prices, accurate size charts and great quality products! I'm always raving to my friends whenever a new order gets delivered! Definitely recommend ZAFUL for all your trend setting needs!
Have had the pleasure of ordering several times. No problems so far and every item has been just as described. Materials are great and everything fits well. Haven't had the need to send anything back or ask for a refund. Once there was a slight delay due to stock running out, but my order was shipped out in parts, which was awesome! Prices are mostly fair and you do get a bang for your buck - especially when you hunt for sales!
Just like to put out a warning for anyone sucked in as I was by beautiful photos of what look like quality garments... let me tell you they are not. I fell for the great photos popping up on screen and put through an order for 3 items 2 arrived and they were not true to quoted sizes, cheap material and poorly made. When I contacted them to find out where the third item was they told me that it was in a separate package and that I should wait a couple more weeks, so I did and nothing... I contact them again and they say "package delivered perhaps look around your house or ask your neighbours"? What kind of idiot do they think I am... beware if it sounds too good to be true it usually is. Just another of the cheap quality bad service online scams from china rubbish. Save your money and buy Australian or at least from our shops...
Dear jenny,
Thank you for your important feedback and for letting us about your experience with us.
Please understand we source our items direct from the manufacturer.We have submitted the problem to our supplier then will check and resolve it for you soon.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your cooperation.
Best regards,
Zaful.com Customer Service
I'm currently addicted to Zaful. Why? Well, in my country you have to go through hell and back to get stuuf from outside, not because we're closed to imports, is just that our delivery system is going through a lot, like governmental sabotage and etc. So, my boyfriend wanted to give me something different, and I was looking into some some cozy jackets, when I found the perfect one... Expensive in brazilian terms, but Zaful gives you a lot of ways to relieve the prices, and that's how I got my fluffy jacket in less than a month (that's crazy here), and I've already ordered more stuff, "cause I'm really digging the site.
I ordered a bag set 3 weeks ago, paid for it and then after seeing dreadful reviews, got very scared. I tried to cancel my order, only to have them ignore that request and say that this particular item was 'unavailable' so would I like to exchange it for something else or get refunded? I immediately sent them a reply saying I had asked to cancel my order anyway, so could I definitely have a refund?
Almost three weeks later, nothing! Disgusted in this 'company'. I guess I'm not getting my money back so a valuable lesson learnt. I will be telling anyone who will listen, DO NOT purchase off this website.
*To add: straight after posting this, I received a notification that my refund was applied. This actually is true, because I've checked my account. Still, a little worrying that it took 4 emails from me and then this review. I will be steering clear form Zaful, although credit is due, they finally refunded me.
Dear Shelley,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
Please understand after we receive your order, normally it will take us some time to prepare the items.
Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Best regards,
Zaful.com Customer Service
This website is a perfect example of "you get what you pay for". There are definitely some hits and misses. I have personally had good experiences with both times that I ordered. Both of the shipments arrived within a couple of weeks. The items were pretty well made in my opinion (for being less than $15). Also, the customer service that I have experienced has been great. I gave one of my pieces that I ordered like 3-4 stars, just because it didn't fit me quite like i thought it would, and they immediately messaged me asking if there was anything that they could do to help. Overall I am pretty impressed with the site and will keep using it.
My very petite daughter ordered 4 items. Based on the site's sizing charts, we ordered large sizes. That should have been a warning since she usually wears a small or medium. All but one of the items is too small and too short. Trying to get back to the website has been impossible. We are also responsible for paying return shipping. I will never order anything from Zaful again.
Dear Kathleen,
We regret that you are having issues with the size of our items.
Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
If you prefer to contact us on the phone, please call us from MON-SUN 16:30 TO 00:00 (Pacific time) on our US&CANADA helpline number: +(1)-888-830-0888, or MON-SUN 07:30 TO 18:00 (Greenwich Mean Time +8 hours) on our worldwide number: +(001)-888-830-0888.
Please kindly indicate your order number to our support center so that we can solve your issue.
Thank you,
Zaful Customer Support
Zaful is an amazing brand that truly care about their customers. They are constantly producing high quality products for affordable prices. If there are any problems with your purchase, their 'ticket' system and policies will leave you 100% satisfied with the outcome in a timely fashion. I had a problem with sizing, they got back to me within 24 hours and let me keep the other pair of bathers with no extra cost! Anyone who has a problem for more than a week clearly just does not know how to navigate the super easy system. My friends and I will continue to enjoy zaful!
I was bored working night shift one evening and in my delirium decided to randomly purchase a bikini from Zaful. I then after I'd placed my order, read all the negative reviews. So then it kind of became an experiment. Is Zaful a dodgy Asian scam store? Well I got my order! Hooray so it actually came. Yes it took 4 weeks to Australia but heck people we are paying like sweat shop worker prices here. Yes it was a little rough with the stitching on one strap. I ordered the small which the top probably is lucky to cover one nip but then I am rather naturally blessed. The rest would fit else where though. The bottoms are skimpy but fit. So overall... you do pay for what you get. But you are paying super cheap prices. I'd say worth the punt if you're not super fussy
Im a first time customer at zaful, and definitely will not be the last. I loved the bikinis I ordered and the prices were great. I was satisfied with the fit and the colours in real life, just make sure you read reviews to avoid fit issues or discolouration a from the picture. Shipping from direct to customer websites usually take really long but I was surprised that it came in two weeks, which is earlier than expected. I love the rewards system they have for their members - way better than any other retailer. Overall a positive experience!
Dear Trisha,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.
We appreciate your support.
Zaful Customer Support
This business offers cute and stylish clothes and swimsuits at very low prices. You can stay on top of the trends while on a budget! The shipping is inexpensive, fast, and secure - nothing ever comes in the mail broken or damaged in any way. I will definitely be shopping here again as I am incredibly pleased by my experience. I recommend that if you have not shopped at ZAFUL that you do so soon!
I've been ordering clothes from zaful and so far I don't have any complaints. Shipping might take a while but it's understandable because it comes from China. Quality is usually great and always comes with nice packaging.
I would like to start off by stating that this is my honest objective on the company called Zaful.com. Furthermore, I am not being forced to make any of these comments. I love shopping from Zaful for a multitude of reasons! First and foremost, their items are trendy, adorable, and not to mention affordable. They have a system where customers can earn Z points through a system called the Z wallet. The points are used towards purchasing items which is amazing. In addition, I have never had an issue with reaching the customer service team. They have a great staff on hand that are very kind, efficient, and helpful. I've placed two orders so far with Zaful and am looking forward towards purchasing further products from this company.
I've had a very positive experience with each of my Zaful orders. Honestly, they're some of my absolute favourite bikinis for the summer. Living in Canada, it's very difficult to come across cheekier bikini bottoms so I really like that I can order them online. Overall, fit has been very true to size (I'm a size xs-s and the small fits me well). On one occasion, the top was far too large on me, but the bottoms fit great and I love them. The orders do take a while to get to you at least in Canada (about 3 weeks) but if you're not in a rush or order at least a month in advance before a trip, it's definitely worth it. I've only ever ordered bathing suits an d been very satisfied, but I can't say what the clothes are like.
Everything i have ordered has come within the time period (2-3 weeks), super cheap and the quality is good. Sizes are probably a little bit bigger than your average sizes so make sure you check the measurements!
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL has a rating of 3.4 stars from 5,972 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZAFUL most frequently mention customer service, good quality and bathing suits. ZAFUL ranks 5th among Discount Clothing sites.
Dear Dominique,
We regret that our service and the items did not meet your expectation.
For other problems, we have contacted you personally by email, please check and reply to us.
Thank you for bringing the issue to our attention.
Best Regards
Zaful Customer Service