• YesStyle

YesStyle

Overview

YesStyle has a rating of 2.08 stars from 612 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about YesStyle most frequently mention customer service, store credit, and tracking number problems. YesStyle ranks 104th among Department Store sites.

  • Service
    117
  • Value
    110
  • Shipping
    121
  • Returns
    87
  • Quality
    105
  • Store credit
  • Free shipping
  • Yes
  • Price
  • $ $ $

This company does not typically respond to reviews

Positive reviews (last 12 months): 10.3%
Positive
4
Neutral
2
Negative
33
54
See all photos

What reviewers want you to know

Positive highlights

  • Customer service has been good too regarding shipping and tracking.

Critical highlights

  • I want my money back and not store credit, as I'm never ordering at Yesstyle again.
How would you rate YesStyle?
Top Positive Review

“Amazing Products”

heized g.
10/7/23

YesStyle carries amazing asian beauty products and fashion. Most of the clothes I receive from here are exactly like how I expect, except there are a select few items that are different than I thought. Overall, this is a great site to buy beauty products that aren't as easily accessible. One of my orders with order number: 20469831, was my largest purchase of YesStyle and all the clothes came in very good quality! It came faster than I thought as well.

Top Critical Review

“Avoid this company as much as possible”

Elsa B.
2/17/24

Be warned! Once they take your money you won't see it ever again and there are very high chances that nor your order. They will make anything up to make shipping slow and even if your order has not been shipped they won't issue a refund. And because I got Pay Pal involved in the issue they are making me wait 3 more business days. I am empty handed. No money, no items and not even a reply from customer service. Avoid the headache, avoid dealing with this website because it seems that is run by ghosts.

Reviews (612)

Rating

Timeframe

Other

Reviews that mention popular keywords

store credit (28) customer service (86)
Thumbnail of user alenar11
1 review
0 helpful votes
July 1st, 2021

Two days I was trying to pay with Sofort (about 50 attempts) I always saw a misstake. At the end I paid with MasterCard without any problem.

Service
Thumbnail of user kaylam192
1 review
0 helpful votes
July 6th, 2020

Pretty good prices and I'm glad I got free shipping. Takes a little while to come, but it's very worth it.

Thumbnail of user briannap125
2 reviews
2 helpful votes
June 13th, 2023

I ordered from yesstyle on may 29th. It is currently june 13th and i still have yet to receive my package. My expected delivery date went from june 14th to june 22nd. I have never encountered a website with $#*!ty shipping. You best believe i'm never ordering from here again. Ya'll are better off with shein.

Kidding yall, i received the package on the 16th LMAOOOOO. The quality was good.

Thumbnail of user davishanna2008
1 review
0 helpful votes
April 26th, 2023

It is a really trustable site and you do save a lot of money, but you want to order things a month or so in advance or have great patience with it. I ordered 6 things and it didn't ship off until a little over a month later because they were waiting for a product that was out of stock and took a good 3 weeks to get there.it then didn't ship out for another week, and if you decide to use the free standard shipping option it take 10-14 days to get there EXCLUDING WEEKENDS. So be awake of the amount of time it takes to get to your home, and also be aware that the tracking number won't come into play for about 3-5 business days after you package was shipped off. So either make sure that all of your products are in-stock when you purchase or pay the few extra bucks for the Express shipping option so it gets to your home faster. But either way your gonna need to be very patient waiting for that box of stuff to actually get there. But the good thing is nothing came damaged.

Products used:
All of them

Service
Value
Shipping
Returns
Quality
Thumbnail of user solicet
1 review
1 helpful vote
August 5th, 2020

The clothes that I get are good for quick trends and testing out new styles. Its not the best website out there but its good enough to see what you like and you can upgrade to better stores if you find a style that you like.

Thumbnail of user estherl120
1 review
1 helpful vote
July 21st, 2020

There is a vast selection of items, but the pricing of the items in addition to the questionable quality of some of the items received makes this site average. If quality control was better, then I would have rated this much higher.

Thumbnail of user deneand2
1 review
6 helpful votes
June 22nd, 2020

This is my 1st purchase with Yes Style so I can't yet speak to the product. You have a good selection of options. It is a little different navigating your pages. It would be nice to have a more traditional format. Sale prices are good but the "original" prices shown by some of these are ridiculously high for the item making it feel like a false sale. The information is very clear on the pages and it is an easy check out process.

Thumbnail of user jenniferc1649
1 review
2 helpful votes
June 26th, 2020

I have been ordering from this website for a few years now, and it hasn't given me any terrible experiences yet. One key thing is that most of the time, you get what you paid for. A lot of things are cheap, but you might be getting the same for quality. I buy more skincare and makeup than clothing, and I would say that all of it is great! One tip I would give is to always look at the reviews for items, especially for clothing. It is better to shop from well-known asian brand because you have a better chance to receive a better quality. I haven't had any trouble ordering from this site throughout this COVID-19 situation either, besides maybe having to wait a while to receive my products. I would also recommend looking at when items are supposed to be stocked. For example some are received by them within 24 hours, 3 to 5 days, or in 21 days. Its better to group items that are readily available because if your order has a mix of, let's say, 24 hour and 21 days, your package isn't going to ship out until the 21 day item(s) is received by them. This is if you don't want to wait months to receive your package.

Thumbnail of user ysabeld
3 reviews
5 helpful votes
August 4th, 2020

Awesome range, well priced and some nice little discounts. However you need to be so careful buying from them because firstly and most importantly, they definitely have the Asian shop effect where sizing is made for a specific size(don't even bother if you're over a size 12) and the quality of the item is often a little bit dissapointing when compared to the photos, however I have bought lots of nice clothing items, you just have to read the reviews and especially look at the photos people input. Also, they don't add GST until the end, which for an Aussie is ludicrous because it means the prices you see are different to what they are in your final order and can even end up cancelling out discount codes altogether which is frustrating. Also be cautious when ordering because some items aren't shipped for up to 4 weeks after you make the order while others are ready immediately,(it says it on the items but can be very easy to miss), you can have an order which is sitting in the packing facility waiting for one item for weeks before it can be sent, as they always wait until the whole order is ready to ship it, in like places like amazon who pack and ship items together depending on their stock. Overall have had about 70% great experiences and 30% disappointing/not worthwhile experiences.

Thumbnail of user sonyaf44
1 review
0 helpful votes
July 12th, 2020

First purchase, good selection of highly rated K beauty, looking forward to good experience and future purchases

Thumbnail of user vonsarz
1 review
0 helpful votes
August 9th, 2020

Sometimes youll luck out and get something nice for the low but Other times youll get cheap items. You get what you put into this website!

Thumbnail of user kellys732
1 review
0 helpful votes
June 6th, 2020

They charged me 13 dollars of shipping even though i spent a good amount of money and they did not give me a discount even though i bought a lot of clothing.

Thumbnail of user racheller40
1 review
0 helpful votes
August 31st, 2020

I ordered multiple products from a few brands and although at times the site was frustrating, the product selection was so exciting that in the end the overall shopping experience was OK.

Pros:
- Brand and product selection
- Affordable prices
- Good promotions and free express shipping on $59 purchase

Cons:
- The site functionalities are frustrating: (1) There aren't enough filters to do product searches and some of the existing filters are rather useless. (2) Sometimes the full ingredients list of the products are missing from the product page - that should be corrected, people care about the ingredients so they should be fully disclosed for each product consistently on the site.
- Not sure if standard shipping is offered but it should be offered for total purchases less than $59 and at some lower threshold should be free.
- There seems to be some inefficiency when products aren't immediately available, they advise you to order what's available now and then order the long lead time products separately - that is absurd and I'm sure they lose sales because of this. When they receive the order, they should ship what's immediately available and then ship the long lead time items separately and should do that themselves - not ask the customer to help them plan inventory and logistics. Some customers will likely order from another vendor or not have enough products to qualify for free shipping which makes the overall cost to the customer higher.
- Return policy is very stingy so be careful while shopping.

Thumbnail of user hw129
1 review
2 helpful votes
July 11th, 2021

YesStyle typically buys in stock at huge quantities and their warehouses are based in Hong Kong meaning you can purchase products for really great prices. They frequently update the site with sales and price reductions because they frequently restock their warehouses. All of their branded cosmetics and brand name clothes are genuine.

I do find the website to be somewhat misleading. In the EU, you can't create a "false sense of urgency" when it comes to marketing your products to buyers. The YesStyle website is littered with "sale ends soon" warnings and 80% sales that crop up every other month. They are able to bypass these false advertising laws by putting an item back up to full price when low on stock (so as to deter people from buying it) for a few weeks and then dramatically drop the price back down again.

I have only ever had to contact their customer support team once but I have heard horror stories from a friend who explained that it took upwards of 5 emails to actually contact a real human. Not only is their support team largely automated but they also only offer refunds (whether that be for damaged, lost or unfulfilled orders) as store credit unless you open a dispute with your bank. I have never been charged additional customs or handling fees. They do promise to reimburse you for any customs charges but this will only be provided in the form of store credit.

Shipping takes months. Strangely enough I find that my smaller purchases ~£30 arrive much faster than my purchases >£80 even though they aim to ship large orders before small ones. Everytime I have purchased from them, they ship directly to PostNL where it is then relabelled and shipped to me. I assume this is due to the hassle that comes alongside declaring cosmetic goods (as these are much harder to export/import than things like toys or clothes). The worst I had encountered was a smashed box and eyeshadow pallete. Shipping takes on average 16 business days to the UK but I am quite happy to wait.

YesStyle is a great website but it is worth being slightly cautious of their business practices and sales. If you see something you like but it is just too expensive, wait a week or two and the price is bound to drop. I also advise against buying anything fragile like eye shadow palletes as it is not worth the hassle of fixing/contacting customer support should they arrive damaged.

Tip for consumers:
It's worth waiting for the sales

Products used:
Everything I purchased even if it arrived damaged I found a way to fix it

Service
Value
Shipping
Returns
Quality
Thumbnail of user charlottel191
1 review
2 helpful votes
April 17th, 2021

The shipping is fast within two weeks to the U.S. I had to rely on reviews a lot. I have purchased cute clothes from them more than 4 times. Nice quality but pricey. I said this because I found out that these online clothes sites like Ali and Yesstyle use the same model pictures. And Yesstyle is more expensive.

Tip for consumers:
They sell cute korean clothes that are trendy. Size is not diverse. Mostly for slim people.

Products used:
Skirts, blouses

Service
Value
Shipping
Returns
Quality
Thumbnail of user destinyl55
1 review
0 helpful votes
May 18th, 2022

Scrolling through yesstyle.com surprised my eyes. Not only were the products affordable, but they were also cute the only part is the shipping is very slow and returning the products cost lots of shipping fees (USA). When shopping at yesstyle.com always check for reviews and ratings about each product before purchase!

Tip for consumers:
Always look for reviews before purchasing an item! If you need a product asap, do not buy it from here. Check if the sizing chart works for you, the shipping fee can cost a lot when returning products. Ladies, I don't recommend buying shoes if your size is larger than 8 or 7.

Products used:
Jackets, sunscreen, clothing, jewelries, etc.

Service
Value
Shipping
Returns
Quality
Thumbnail of user anonya2
1 review
0 helpful votes
November 16th, 2018

Pretty good site, i buy there from time to time but i found out that they put fake prices when its on sale.

Thumbnail of user ludivineb1
1 review
1 helpful vote
June 5th, 2020

I love the clothes but the order takes far too long to arrive:(
If you are impatient do not order in this site.

Thumbnail of user selmae1
1 review
1 helpful vote
July 8th, 2020

I still can't express my opinion on the items yet, since I've just finished plaicing my order, but overall I love the various options of clothes and styles on the site, the only complaint that I have is that I wished there were like videos showing the items on, because most of the times people on youtube don't buy the things that other wants and so we're left clueless.
I wish the clothes will be good since I've spent all of my money lol.

Thumbnail of user jeraf
1 review
0 helpful votes
July 2nd, 2017

Takes ages for shipments to be delivered in HK. You wait and wait and then they come back saying an item cannot be sent, etc. etc. Delaying the shipment even further.
Another thing is the sizes, they are often incorrect, so you end up with clothes that don't fit or are a couple of sizes smaller... their prices are not so great either... similar or same products are found at other sites for less... though they have a wide choice of items, they seem to be operating quite badly.

Thumbnail of user helenj203
1 review
0 helpful votes
July 21st, 2020

The website is amazing but i don't like the layout. They should make us sort by size and by most popular. Also, when we click on an item everything is crowded and uncomfortable.

Tip for consumers:
look at coupons

Service
Value
Shipping
Returns
Quality
Thumbnail of user myaf3
1 review
0 helpful votes
July 8th, 2020

Some clothes seem better than others you just have to take the time to look through, overall nice looking clothes and style

Thumbnail of user nicolea392
4 reviews
0 helpful votes
June 10th, 2020

Happy to see prices of the beauty items I was interested in were lower than from the company websites themselves but many brands I was interested in weren't on the site, the food selection was very small and random, and a lot of the colors of beauty items were out of stock.

Thumbnail of user carriez
1 review
0 helpful votes
June 17th, 2017

Most pictures look much nicer than the products, especially if it's really cheap. I can't expect to look like the model and if it's 5$ for a dress it probably will not look that great, but there is also chance it will be fine so if you're willing to take a chance just be prepared. Also, reviews are helpful but make sure to scroll to the bottom to read the low-ratings too. Overall not bad, same as any other online shopping experience.

Service
Value
Shipping
Quality
Thumbnail of user samc155
1 review
0 helpful votes
September 26th, 2017

Although the products on this site can be a hit or a miss, and the quality tends to vary quite a bit, if you shop smart you can get some of your soon to be favorite pieces here. I recommend focusing on products with customer reviews that you can reference for quality, sizing information, color accuracy, etc. Nonetheless, a really fun site to peruse. Returns are a hassle however, and they are not free nor do you get your money back in the format you payed with (you get Yes Style Credit) so beware.

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From the business

Launched in 2006, YesStyle is the first online retailer to globally distribute a wide range of beauty, fashion and lifestyle products from Asia through their website YesStyle.com. Every season, YesStyle brings customers the latest trends along with thousands of items from brands across Asia. YesStyle.com is your trusted online retailer.

Business Attributes

  • Store credit
  • Free shipping
  • Yes
  • Value

Company Representative

Thumbnail of user cherylf8
Quality A.
Customer Satisfaction Dept.
Typically does not respond to reviews

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