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Yesstyle has a rating of 2.4 stars from 627 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Yesstyle most frequently mention customer service, store credit and tracking number. Yesstyle ranks 8th among Department Store sites.
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1st shipment: getting my shipment was easy. It came in the estimated time (around 2.5 weeks). The quality of the items I ordered wasn't that great, but I expected this. The problems came when I needed to return something. First, you should be aware that YOU CAN ONLY RETURN ITEMS FOR STORE CREDIT. Yesstyle will let you exchange for a different size, but this must be specified when you request your return auth. Number. Second, be SURE you get a tracking number and e-mail it to them. They're supposed to let you know when their shipping agent in Cali. Receives your returned items, but it seems they will just act as though they never got it if you don't prove the package was delivered. I find this to be a bit dishonest, or annoying to say the least. Luckily I purchased a tracking number for my package and was able to prove it was delivered. Because of this complicated return process and yesstyle customer service dropping the ball, you're looking at 2-3 WEEKS MINIMUM to receive the credit for your return. This is far too long in my opinion, even given the distance the package must travel. 2nd shipment: I've also been trying to cancel a second order I placed with them before this whole return snafu. It was placed on June 5 and as of June 23, the order has not only not been recv'd, but has not even been shipped, according to the order status on the site. I have tried to contact their customer service hotline during the hours they claim they're open, and was told by automated message that they were closed. I've resorted to opening a paypal dispute. I would normally be more patient, but given this site's tactics, I just want my money back. From now on I'll find another place to spend my money.
I've ordered a few items from them these past couple of years and overall my experience has been very satisfactory. The site's prices do rage a lot higher than other whole sale stores but it's a lot less shady and my items have always matched the images on the site. Yes style also Isn't strictly knock offs. They have a few brand names like "googims" and "lets fly" that are of course going to run a higher price.
I don't really know what the deal is with people ordering from these obscure Asia Fashion retailers and then wondering why A: clothes don't fit as expected, B: The shipping takes a long time and C: Things that are $4.00 look like knock offs. These are very common characteristics of this type of online store and in my opinion yes style is the most professional and the most accurate.
For clothing I'd say order one size up and definitely make use of a measuring tape to give your self a real idea about the sizing and fit. (The dimensions of most garments are made available by the site). As far as shipping, if you need the item in a hurry, shop strictly out of the "ready to ship" category or else expect to wait 3 weeks if not more for your item.
The clothing this website distributes are amazing. Everything about the selections are amazing. I am quite irritated with the customer service though. Being a customer that spends thousands of dollars on their products i would feel the company should take my concerns a bit more to heart, because i am a very frequent shopper and understand the processes involved. But i have been waiting on one item for over a month, still no contact with their partners so they cannot give me straight answers. Was supposed to ship out 7-14 days, it is now 24 days, almost a month. I was assured it would be here sooner. Every time i call i am told sorry we still have not heard back, either cancel your item or wait longer. I asked for somthing to be done, I. E give a discount or a small credit or coupon to say sorry for this issue that we cannot resolve. But the company just tells me no. They do not say sorry, they do nothing. They say "cancel item or wait for items" I have called multiple times and spoke with more then 4 customer service reps, i have been given the same tone and same robotic answers. I am very unsatisfied and will start ordering directly from the companies they choose to distribute, the prices are actually cheaper off the individuals websites. If & when the company chooses to change their customer service, i may think to shop again. But not where i am not treated fair.
Bought many a garment from yesstyle, but only 1/5 had the correct measurements.
The rest were all too same even though they were suppose to be the same size and have the same measurements.
The clothes are also pretty overpriced for what they're worth.
Shipping and processing can take a while too...
Ok... but expensive for what its worth
YesStyle seems like a great place to buy clothing at first but their site is very misleading and I've experienced nothing but disappointment one after another. I really like their clothes but I've experienced too many problems. They've given me the right product in the wrong size or color and they've also given me a product which appears to be the one I ordered but it's actually not.
And they do not offer ANY compensation whatsoever. You can't even return anything because they never answer their phones and don't address the issue properly. I've been occasionally ordering clothes from them for over 3 years now and I've had a problem 3/4 of the times. If you have lots of money to waste away on products you didn't order then YesStyle is a good place to buy certain clothes.
Thanks to anyone who read all of this because YesStyle never seem to read any of my emails. They just copy and paste the same apology over and over again.
I've actually had many good experiences with yesstyle. I've ordered a couple of things like shirts and dresses. I'm not a small petite Asian girl, so I was weary of the clothing never fitting me. It actually fit me just fine. You have to consider the time it takes to get some clothing to you straight from Hong Kong itself. They give you a good time estimate of when your order goes out. I've always come back to order from here and the quality has always been the best. The price is quite high but you get what you pay for seeing that you can't get clothing like this anywhere else. I recommend this site better than most sites that seem like a scam.
I don't know about you guys but I received my order within 2 weeks with free shipping because I ordered $75+. All the items I received are just as what I expected. They look exactly like the pictures and fit me perfectly (I have a slim Asian body). If there is only one Asian clothing store website I trust, it would be this one.
Just look at how many internet celebrity artists promote this site:
http://www.yesstyle.com/en/about-us/news-publication.html/scid.*******
I thought the clothes they had were really cute! However, when I received the products I purchased, the quality wasn't that good... and the sizes run kind of small. They sell a lot of one-size-fits all, so unless you are super skinny and you're not planning on wearing the clothes very much, I wouldn't recommend this site. Even their leather bags weren't very high quality.
Don't waste your time or money. The products take several weeks, sometimes months to ship, and the quality is beyond horrible. The reason why it takes so long to ship is because YEsStyle has to order the products from china wholesalers such as wholesale-dress.com - often you will see the same products that YesStyle is selling on wholesale-dress.com - except YesStyle sells these same products for 10x the price. This is how they make their profit. They don't want you to know that you can buy directly from wholesale-dress (and other sites like it). If, IF you want to buy a lot of "cute" one size fits "most" clothing, you would be better off ordering straight from the same China wholesale suppliers that YesStyle orders from (except makes 10x as much money off you since they are the middle man between you and the China wholesale products). A lot of wholesale places require you to buy a minimum quantity of items but not wholesale-dress.com. So if you're going to let yourself get ripped off in this way, at least do it for $2 per item at wholesale-dress, not $40 per item at YesStyle.
The customer service for Yesstyle is just as bad as the cust srvc from wholesale-dress, so, if you do choose to rip yourself off, go with getting ripped off by the cheaper site, not YesStyle.
Most of all though... what I hate most about all of these websites is that I am using real American money to buy Fake foreign crap. So, don't do it.
I placed the order on 12/28 and took them about a 2 weeks to ship my order because one of the items that I ordered is no longer available. I got my order on 1/14 and realized there are two out of four clothes was in "not sale-able" condition so I decided to return. This is when the fun started. I mailed it back (with post office receipt, RMA# & address they provided) on 1/15, the return address is to LA so I figured I can get the refund about a week or so. However, it's not the case. They told me once they received the return items, they have to ship back to H. K. in order to get my refund (about few weeks or so.) By the way, did I mention they did NOT receive my return anyway? Good thing, It's only $40, but feel cheated.
This is a company that do "one-time only" business. No customer service, and I DO NOT trust them. In my opinion - you 'MAY' get your product (if they are not out) but good luck on the refund...
The shipping is pretty fast, considering where its coming from. The quality of the clothes is not too good. If you plan to buy stuff from this site i suggest to go for the Korean brands rather than the Taiwanese brands because the quality is better. I'm not certain but I've heard that they overcharge Americans and that the prices are about two times more than they would originally be. Aside from that i still really like yesstyle. Their clothes are really cute but most of them are "one size". Im pretty skinny and im around a "medium" so i was worried that the hoodie i bought wouldn't fit because I'm not as thin as the models but luckily it did. I read a few bad reviews on this site and some good ones too. After reading the bad ones i was skeptical about ordering from yesstyle but I'm glad i did.
Having tried one time, i felt terrible and waste of money. I bought 14 pieces of garment from them, only 5 of them were wearable, the rest were either ripped, having dirty stain or nonaligned. I felt like I'm being cheated and tried to ask for refund, but they refused and even stopped replying my email after few times of negotiate.
The money and clothing were wasted and I hope somebody won't follow my bad experience again.
Answer: Hi Mai, we understand your concern about custom duties, as the issue is beyond YesStyle control too. When such cases happen, you can send your proof of payment to our Customer Service Team for reimbursement at www.yesstyle.com/contact. Happy Shopping! YesStyle Team
Answer: I only use my credit card on Yesstyle and everything has always went smoothly for me! Have been a costumer for a few years now. When it comes to quality of products make sure to check clothing sizes, reviews, and pictures. You can usually tell by pictures and product information if the quality can be lacking or not.