1st shipment: getting my shipment was easy. It came in the estimated time (around 2.5 weeks). The quality of the items I ordered wasn't that great, but I expected this. The problems came when I needed to return something. First, you should be aware that YOU CAN ONLY RETURN ITEMS FOR STORE CREDIT. Yesstyle will let you exchange for a different size, but this must be specified when you request your return auth. Number. Second, be SURE you get a tracking number and e-mail it to them. They're supposed to let you know when their shipping agent in Cali. Receives your returned items, but it seems they will just act as though they never got it if you don't prove the package was delivered. I find this to be a bit dishonest, or annoying to say the least. Luckily I purchased a tracking number for my package and was able to prove it was delivered. Because of this complicated return process and yesstyle customer service dropping the ball, you're looking at 2-3 WEEKS MINIMUM to receive the credit for your return. This is far too long in my opinion, even given the distance the package must travel. 2nd shipment: I've also been trying to cancel a second order I placed with them before this whole return snafu. It was placed on June 5 and as of June 23, the order has not only not been recv'd, but has not even been shipped, according to the order status on the site. I have tried to contact their customer service hotline during the hours they claim they're open, and was told by automated message that they were closed. I've resorted to opening a paypal dispute. I would normally be more patient, but given this site's tactics, I just want my money back. From now on I'll find another place to spend my money.

BE AWARE Awful experience. Super DISAPPOINTED in YesStyle lately. Ordered a package in MARCH (23rd) I even paid 20$ express delivery (should arrive in 3-5 business DAYS) when they still had NO covid exceptions on the website. I STILL haven't received my package and it is almost June. I've not heard anything of it. I send customer service SEVERAL emails,
Only to receive a generic response with a copy paste from the tracking page that I'm also very much able to follow myself that it might take "a couple of weeks" for it to arrive. Zero help what so ever. I do understand that covid slows things down but MONTHS? This is ridiculous and the way the respond and treat their customers is awful and so unhelpful. I get no information or answers regarding if I'll ever even receive my package. I'm also concerned that my products won't be good when they arrive if they're sitting in a hot warehouse in the back of some post office right now. I'm more than disappointed of YesStyle, I won't be placing any orders with them ever again. IHerb has much more sufficient and helpful service gets everywhere in the world even with the current situation so fast. I'm so annoyed also that I recommended YesStyle to a friend and the EXACT SAME thing happened to her and we even live in different countries on the opposite sides of the world.

Is anyone else struggling with this?

Oh yeah and about a month or so ago I noticed YesStyle has removed my country from the list where they deliver and when I asked what's up with that via email I got no reply again. I won't probably receive my 200$+ order ever and it seems any kinda of response from them is impossible to get so I can only assume how hard it is to get a refund. So disappointed since I've been a loyal customer and had no issues in the past and now I don't get any help. BE AWARE!

I've shopped on Yesstyle since 2012 and I always come back there. One of the reason I love to shop there is because the clothes are unique, since I don't like wearing the same as others. I also happen to be petite so it is easier for me to find clothes that looks flattering. In addition they often have sale on clothes, even high end brands, so I don't need to shop on their official sites since high end brands rarely give discounts. The reason I didn't give many stars is because sometimes the information of the material could be wrong, and there have been cases of some the outfits I received turned out to be made of poor quality. That's why it's important to read reviews, details and check the photos closely. This makes everything time consuming (believe it or not, I use 3 days to make a haul there) because I need to make sure I don't get cheap china quality clothing.

BE AWARE THOUGH: Believe it or not, sometimes Yesstyle makes their own imaginary brand (e.g. Sakana, Daisyfield) and under these ''brands'' they'll sell Chinese cheap quality clothes which is from Taobao (all the ''brands'' happens to be from China too, you can safely buy brands from Korea/Japan since they can't lie about it). They also blurr the Taobao seller's shop link, so I would avoid buying clothes with blurred watermarks.
Although I believe YS stopped selling fake highend brands, I'd remember few years ago that they sold fake Liz lisa boots under a random Chinese brand.

It's basically a risk to shop there, so the best is to buy brands that is from Korea and Japan (Hong Kong brands like 59seconds is also okay. But I would avoid *mainland* Chinese brands)

Seriously, this is the last time I paid for YesStyle because the customer service is UNPROFESSIONAL!