YesStyle

I wanted a refund but their offer was store credit which is completely against customer rights. I didn't use nor open any product and immediately returned it because I had to pay a high amount of money for custom clearance. So every time I order something, I'll need to pay the custom clearance fee which means that I'll not order anything else! That's why I want to get my money back! I don't need any store credit. And didn't know it's such a bad company.

Working with this company has been extremely frustrating. I placed my order on October 30,2023, and it still has not arrived; today is Jan 25,2024. Unfortunately, USPS lost my package. After some back and forth, providing proof from USPS, and confirming 3 times that I never received the package with Yesstyle, a re-shipment order was placed. This happened on Jan 3,2024. It is now Jan 24 and they still haven't shipped it. It took them a week because they needed to "source the product." This never made sense to me considering my original shipment was sent the next day. Also, every single product I ordered originally was in stock. On Jan 16 I finally received an updated tracking code because they successfully sourced the products; however, as of today Jan 25, the tracking status is "USPS is awaiting your item, as the merchant has received the order at 6:14 pm on January 16,2024. A delivery date will be provided when USPS receives the package; contact the shipper or shipping partner with any inquiries." This means the company is holding the package and not actually shipping it out. Working with this company has been a horrible experience at every single turn. Nothing is easy, nothing is convenient, and they continue to make false promises. Responses from them take 3-5 business days and are rarely helpful. I have spent so much of my time and energy on this- I have spent countless hours talking to either USPS trying to find the package or Yesstyle trying to get a re-shipment. It's like pulling teeth! I'm consistently lied to about the re-shipment; I don't think the company has any intention of actually sending the package back out. I've had to open about 4 customer service inquiries because responding is so difficult. So I'd recommend that people go just about anywhere else. There is no reason why my original order was shipped the very next day while this re-shipment process has taken almost a month. Save yourself some time and frustration and avoid this company. If anything goes wrong, they will not be of any help or fix anything.

Don't expect to get your order process anytime soon. It can be sitting under "Ready to Shipped' for weeks without any progress.

Ordered a total of 5 Purito Daily Go To Sunscreens, and they were all either fake or defective. Didn't know it at the time because I had nothing to compare them to. When I went to Korea and bought the real Purito sunscreen from there, that's when I discovered that the ones I received from YesStyle were completely different! All 5 were yellow in color and really runny and oily (left in photo). The credible one I got in Korea was white and thicker in consistency (right in photo). They also refused to reimburse me for the defective items because it was past the 14 day return policy. I kept telling them it was because I had nothing to compare the sunscreens to and just thought they came like that originally. Definitely not buying anything from these guys ever again. Cannot be trusted.

Orderded 29th of december 2023 and still havent received half of my shipment as of 1st of april 2024. They only use automated emails, which do not help..

Two things.
1) and item that was not delivered, they forced store credit as a refund. I thought "okay, I can use that towards a saved item" but I wasn't crazy about not getting a full refund however, I looked on the bright side of reinvesting that into a pricier item.
2) I recently purchased a History of Whoo Bichup face cream which generally retails $230. A face cream I had a sample of from and authentic local K beauty store but it was $230. YesStyle has it on sale for $156.20.
After all the discounts and credits, my final payment was $94z
I thought it was too good to be true. It was!
When I received it, the box looked similar to the original I had but slightly different texture.
When I opened the product, the cream smelled awful! Like expired baby powder. I immediately to some photos and video and submitted a return request.
After paying an additional $18 for shipping, they email me telling me they will not issue refund because product was opened and that "companies change their formulation"

So YesStyle acknowledged their product was different but insisted it was "authentic".

I went to the k beauty store and paid full retail for the real version and guess what? It smells like the sample. Smells nothing like the version YesStyle has listed on their website.

One thing I do know of, is China/ Hong Kong have gotten exceptionally well and creating counterfeits but they cannot replicate formulations. The cream smelled terrible and didn't even sink into the skin like the authentic one. The consistency was off.

YesStyle understands they are selling products that are "different" and tout authenticity. This isn't the first time purchasers complain about counterfeit, different quality from the real products. I'm creating a dispute with my credit card company for a full refund.

This is a totally red flag. They told me they shipped my order but USPS told me that they didn't receive anything from them yet. I contacted them consistently and then they sent actual products. But another red flag, I got my items from China Ebay wtf. I would have never used this scam like website if I knew they are Chinese company.

I ordered in December and it's now end of February and still no delivery. I have contacted the customer support department and it seems he package is returned to the sender by DHL. So out of 'courtesy' the customer service team has offered to send a new order but I have to pay for all the additional costs. And the other option is to get a refund, minus the shipping costs, in store credit. Store credit! I want my money back and not store credit, as I'm never ordering at Yesstyle again. I have had this situation once before and I've frankly had enough of this. First they make you wait for months, which is okay since it's coming from China and South Korea. But when the package doesn't get delivered because the shipping company is making a mess out of things, they simply make YOU pay! This is outrageous!

Yesstyle makes customers pay for their wrongs instead of holding DHL accountable. Never order here otherwise you lose your money, because refunds are made in store credit, which means you have to use the credit to pay for another order.

They are scamming their customers by delaying order since we already paid in advance.
I placed the order since Feb.2024 and my delivery date is unknown until this point. Initially, it is March 04 and now they gave me no delivery date and wont refund my payment.

We are not satisfied with neither the clothes nor the return policy. The clothes did not come as they looked on the website and had poor sewing and bad quality. When we tried to return it, they had many rules about their returns and we had to pay our own shipping fee as well. We are very disappointed with our order and we will never shop there again.

Placed an order that was available when purchased only to find out they don't actually have it and they need to get it from a 3rd party so that's an additional 14 day wait, wasn't informed of this before purchase, no warning messages poped up saying I'm about to purchase something technically "out of stock"

Then!

1 week later it updates to "shipped" I had to ask for my tracking number which was then provided because apparently you have to ask this company for things they should already provide...takes 2 days to get any kind of response...and they don't respond to emails for a over a week either

Now then! I've had my tracking number for 5 days and still not 1 update on the location of my package all it has said ever since tracking was provided is "usps awaiting item"

Seems to me like this is a scam site for then to have on site "shipped" but the last 5-6 days on the tracking provider site it says "awaiting item"

Went to cancel order because I'm not going to wait a full month for a location on my package that they shouldn't have sold me without having in THEIR inventory...anyways they don't allow for cancelations or returns after making a purchase for reasons like "unwanted or sizing issues" so keep that in mind people! They won't refund your money or cancel the order unless your item is defective...so even if this suit I ordered doesn't fit they won't allow for a return!

TRASH COMPANY
Ide give negative stars if I could!

I only bought a few items, all of which were small items which were said to be in stock within 24 hours. They take DAYS to do a single step and it's honestly outrageous and extremely frustrating. Never reliable to be punctual ever if you're buying something for an event it's been saying "preparing to ship" for ages now and that usps still hasn't received it. Horrible management first time buying from the site in a while and it's just as bad as before, they don't bother improving.

Got my £73 parcel delivered to the wrong address and refuse to help. I tried contacting the delivery company they use and I have never heard of it before and they made fun of my emails! They are scammers and thieves. I had to go open a case at paypal to get my money back Absolutely horrified at how little they tried to help a 10-year supporting customer. Will NEVER be buying from them again.

Ordered 3 bottles of shampoo from them saying in stock and shipping next week. Waiting 3 weeks for no response. Eventually went to check to see what's up and saw that it got changed to "processing". Contacted them 3x with no response. They only have an email and no phone number. Eventually they said they didn't have the items in stock. Wouldn't give a refund. I had to get a chargeback done on the credit card. Bunch of scammers and liars.

Make up is counterfit. I compared with actual brand I bought at the store. This is disgusting. Watery consistency.

Terrible customer support, products take forever to reach customers (I have been waiting over a month!) and NO cancellation policy! Be careful! Order somewhere else!

I placed an order since end of March and haven't received it yet, after back and forth emails enquiring, they provided several tracking links, either the package status never have any progress stuck in a location, or simply information not accurate. The worst thing was, I asked for a refund, they decided not to respond to my email anymore! I don't know what to do now and l am stuck! I definitely do not recommend to order from this company!

Do not listen to a YouTubers or influencers or people on these reviews. It is all a scam. The cloths are about the same kind of quality as Wish. I returned the items back because they were horrific and I'm STILL WAITING ON MY REFUND. Imagine, over 140 dollars worth of items and they say I have to wait till it arrives at Hong Kong go get a refund. It's been over 2 months now and still have no update from them.

I used to buy stuff here but stopped because some articles were of such bad quality and I also want to stop supporting fast fashion brands starting this year!

But also their customer service has always been horrible! Especially if you're from Europe it's nearly impossible to send something back. They do not give you proper instructions on how to return stuff and also with a tracking number it costs around 40-50€ to send it back.

Spend your money at companies that are better, I can only recommend it Bye forever NoStyle

Said the items were ready to ship in 24h, but took a month and a half. They also get rid of the Australia return address, so now if you want to return an item, you have to pay $60-$80 for the shipping fee back to their warehouse in Hongkong. Ridiculous and customer services are no help. MAD! Highly recommended to avoid this website at all cost if you don't want to ruin your day!

The shipping sucks my order keeps getting moved back. Also customer service does not respokd. I tried to gave this app another chance but its just so disappointing. NEVER EVER ORDER IN THIS APP THERES ALWAYS ANOTHER APP THATS WAY BETTER THAN THIS AND HAVE PRETTY MUCH THE SAME STUFF!. ORDER NEVER CAME JUST KEEP MOVING BACK! IT ALSO TAKES SO LONG EVEN IF U PAY FOR EXPRESS SHIPPING!

Only received 1 star so I can post on the bull$#*!.
My patience has run out with this company! Covid was the lame $#*! excuse they gave me. My items have been in California for over 2 freaking weeks. I have ordered from many other businesses and never had this issue. I told them I want a full refund asap and even wrote the CEO (lets see if he or she responds). They need to ship their bull$#*! back to wherever it is coming from. It is NOT within estimated delivery time especially we pay extra for fast delivery and told a specific date. It has already been 7 weeks.

Signed one pissed off customer

This is a terrible place to order clothes. The clothes are bad quality (two pants did not have button holes for example) and their return policy is too restrictive. A huge waste of money.