I ordered a water tint from here and when I payed it said that it was in stock and that it would be arriving the following week so I pay and im happy but then I get an order confirmation email and it says it wont be arriving for at least 2 weeks coz now the water tint wasn't in stock. So annoyed coz I needed it for a party and they don't let u cancel your order so I can't go buy it somewhere else.

It is a really trustable site and you do save a lot of money, but you want to order things a month or so in advance or have great patience with it. I ordered 6 things and it didn't ship off until a little over a month later because they were waiting for a product that was out of stock and took a good 3 weeks to get there.it then didn't ship out for another week, and if you decide to use the free standard shipping option it take 10-14 days to get there EXCLUDING WEEKENDS. So be awake of the amount of time it takes to get to your home, and also be aware that the tracking number won't come into play for about 3-5 business days after you package was shipped off. So either make sure that all of your products are in-stock when you purchase or pay the few extra bucks for the Express shipping option so it gets to your home faster. But either way your gonna need to be very patient waiting for that box of stuff to actually get there. But the good thing is nothing came damaged.

I have placed my LAST order with this company; never again. One item is missing from a recent order and after contacting YesStyle, this is the response I received: "We apologize that you have received the parcel tampered. Please contact customs to identify if the product has been confiscated." Say, what?! I have never contacted customs before and don't even know how to proceed with that. Why are they not the ones investigating? Why is the burden on me? Can't be serious! Was this item missing from other customers' orders? If yes, then you should figure it's due to customs. Unbelievable! Horrible customer service.

The products itself are real, but the shipping is terrible. I made an order with express shipping which is supposed to take 3-5 days to arrive, but its been over a week and my order is still "processing".

I ordered products for more than 60 euros and never received them, and when I asked for a refund, they said that they will not refund me because the package was destroyed in the post office. The post office told me that the package was returned to them.

Said the items were ready to ship in 24h, but took a month and a half. They also get rid of the Australia return address, so now if you want to return an item, you have to pay $60-$80 for the shipping fee back to their warehouse in Hongkong. Ridiculous and customer services are no help. MAD! Highly recommended to avoid this website at all cost if you don't want to ruin your day!

I was in HK for 3 weeks and the first thing i was excited to buy is some Asian skincare, thought the company is based in HK and it say the delivery time is 1-3 days, i would get some products to try in a few days. I bought almost 200 USD. I should have read reviews online first before trusting this company.
Turns out i didn't get it 20 days after i placed the order. Their customer service is slow takes days to reply. I still haven't received yet and i'm leaving HK tomorrow, i will probably missed and lost the package.

I started ordering stuff from YesAsia first. Never had any problems. Now I order skin care and makeup from YesStyle every other month. I live in a small Eastern European country and all my items arrive in 1-2 weeks after they ship. Yes, sometimes it takes a long time to ship the item (~1 week) but since their prices are half of what i find in local stores i think it's more than worth it. Overall I never had to wait more than a month for a parcel. Last time I ordered, one of the products wasn't closed properly and leaked. I took pictures, sent them to customer service and got all my money back as YesStyle credit in a few days, even if 90% of the product was still intact. 10/10 customer service and products

My go to site for Korean Skin care for an amazing selections of product with affordable prices. Products are also legit.

I only bought a few items, all of which were small items which were said to be in stock within 24 hours. They take DAYS to do a single step and it's honestly outrageous and extremely frustrating. Never reliable to be punctual ever if you're buying something for an event it's been saying "preparing to ship" for ages now and that usps still hasn't received it. Horrible management first time buying from the site in a while and it's just as bad as before, they don't bother improving.

Terrible experience.

I purchased 2 products from this store on 25/11/2022.
Received the order confirmation in the day. On 29/11/2022 I received the shipment invoice and the update that my goods would be delivered on 9/12/2022, by then all was working ok.

The problem starts when on the delivery day, I didn't receive any updates, just a message saying that the delivery was not possible (not explaining the reason), I was at work, as usual in the afternoon, but my building has a safe place and ALL the delivers always leave the packaging at the same place (I even bought with this store before and they delivery like that), so I wasn't worried, I thought "maybe they will leave in my Post office and I will get later, all good". But no, the delivery company they use took the goods and stored them in another facility, I tried to call but no answer.

So I made a claim with my Post Office and with Yesstyle trying to solve it, by this time, they sent my package back to Yesstyle. So I got in contact with Yesstyle to be reshipped, and they say "yes, if you pay "22,56 AU$ for the reshipment". I was surprised, but even try to help to say I was planning to buy some other things on the website and as they delivered from the same place they could add all in the same shipment, but they didn't allow it.

At this point was already January 2023, and I was so frustrated, no help, no suggestion for a refund, and nothing could be done, I was just getting my stuff (or being stolen again?) if I pay a new delivery.

So I ask for a refund, and they say they will give me store credit (can you believe it?) and WORSE, that they will discount me "8,91AU$" for a shipping fee?

"Also since do you do not want a reshipment, we may offer a store credit refund and the shipping fee of AUD 8.91 will be deducted from the total refund amount as we have fulfilled our responsibility to ship the order initially." < this is the answer.

I'm not having my good, I'm not having my money back, and I'm also losing 8,91 dollars.

Honestly, this is absurd and I just want to make sure everyone knows about it. Terrible customer service, never more!

This website is a scam. Yesstyle took your money first then wait couple weeks for all the items from different vendors to arrived in their shipping center. On shipping description said 1-2 weeks but I received my package 1 month later. Bought jackets and coats from Korea, the prices are high so I expected good quality. But when I got the clothes, everything is either oversize (most the clothes are one size), wrong color, brand tags looked ratchet or ripped. I return the package back then contacted customer service but never get a respond or refund. Until I sent a dispute on PayPal, customer service contact me and said " do not dispute we will give you store credit" if you dispute you cannot use any credit from them or even log in to their website. They selling clothes in the U.S and has office in PortLand so when I return to the address they provide in Portland but they told me to wait until their office in Hong Kong or China receive the package the I got store credit. But they never give me the next tracking number when their office in U.S ship to HK. Bad customer services, low quality clothes, and super slow shipping. Honestly, why would I want their store credit when everything is low quality :(

I got some cute things from here in the past, and everything was good until they sent me jeans with no button hole.

I wrote to them and their response was to make my own hole and they offered me a $5 coupon.

I paid for new jeans that had a button hole in the photos. No I wasn't going to rip a brand new pair of jeans and make my own hole which would fray and probably tear.

I refused the $5 coupon.

They flat out refused to refund so I filed a dispute on my card. Then they wrote back once I filed a dispute and had the nerve to tell me they would offer me a ONE TIME courtesy of giving me site credit for the defective jeans they sold me but I would have to drop the dispute.

As in I should still pay for them and use the money to buy more from them.

No.

So they proceeded to send me a stream of threatening emails to drop the dispute or I would be banned from the site.

I won the dispute.

But because I disputed a defective item they sold me I'm banned from the site. Which means I can't even have the money for the other items I returned, and paid to return at that. Because they only issue returns as site credit.

So guess what, I just got off the phone with my card and opened another dispute for everything I returned as well. I have the tracking number of the return so I will win.

I wonder how many threatening emails I will get now that I am banned anyway.

Whoever heard of a company adamantly refusing to refund someone they sold a defective product to.

After all of that they lost a repeat customer because they can't own up to refunding someone cash for a defective item.

No you don't get to keep money and send whatever you want.

What a stupid company.

*Update: I did get all of my money back from my credit card for EVERYTHING they tried to rip me off on. In that time this company sent me dozens of emails asking me to reverse refunds and doubling down on their ban. They sent me DOZENS of emails trying to force me to pay for their defective $30 Jean. What a joke.

Purchased makeup on January 1st. Never received the products and customer service has stillnot helped to replace or refund my money. Will be disputing charges at this point.

Got my £73 parcel delivered to the wrong address and refuse to help. I tried contacting the delivery company they use and I have never heard of it before and they made fun of my emails! They are scammers and thieves. I had to go open a case at paypal to get my money back Absolutely horrified at how little they tried to help a 10-year supporting customer. Will NEVER be buying from them again.

What a joke! A refund of $5.00 for a no button hole made in the jeans and they said not it's defective "just cut one in the jeans"! Like what the heck are you serious! They sell inferior quality, no button hole and lousy made jeans with a design that is cheaply done and do not fit a average teenager at a X-large and terrible customer service. I wouldn't even buy my son a piece lint from this company ever again it probably would be defective, talk about ripping off consumers not even a full refund but $5.00 then tell to agree to it! Disgusting!

If you are reading this and debating on whether to purchase from Yesstyle, DO NOT.
I made the mistake of trusting social media reviews that Yesstyle was a legit, safe platform to buy K-beauty products. I am sure the products itself are legit, but I never received my package so how would I know!
My order came down to $49.86. I week later after I made the purchase I received a text message saying that my address on the order was incorrect. You would think Yesstyle would make sure the address was viable first like any other online company!
I fixed the address and it said that it would charge me 30 cents for the inconvenience. I was like "Eh, what the heck. It's only 30 cents."
Keep in mind that I used two different debit cards. One card was used for the actual purchase, the other I used to fix the address.
A week later, I went to check on my order to see if it was getting shipped out. It wasn't.
I also went to check my card account to see if the purchase went through. What I discovered is the YESSTYLE CHARGED ME WITH AN EXTRA $53.45. No reason at all. There were TWO charges at the same time. (This was on the card that I used to fix the address).

I am very upset with Yesstyle. I should have know not to trust a fast fashion site, but I guess you live and learn! In total, I lost $103.31 from ONE purchase. Absolutely ridiculous.

Please learn from me, and DO NOT order from Yesstyle. If anything, you can find everything on that site on Amazon (just check for the authenticity on K-beauty skincare products!).

I also did not receive a refund.

Zero regard for customers. Deceiving display of item (2 pieces, appeared as one set but it wasn't and nowhere in the page said so), I payed express delivery to no use, and their customer service is deplorable and a waste of time (no solutions). It pains me to disappoint my niece who asked me to give her clothes from this site, but I consider it learning: never again buy from yesstyle, ever.

I have ordered from Yesstyle for about 3 years and the only delay besides the current one was during COVID-19. I know some items can be hit or miss but I trusted the process. To my demise yesstyle has really been going downhill. I used to like it because of the skincare and clothing, but seeing as how nothing has been getting better I will be moving on. It's really disappointing to the point where this may be my last purchase because I really feel done with this company.