Yankee Candle

I am definitely obsessed with all kinds of small things and details which make my life easier and better. A candle by the workspace is definitely one of them.

I got a Moonlight Harvest candle out to burn for the holidays. It's one of my all-time favorites and is naturally discontinued. When I took the lid off... NO WICK! I live in Reno, NV and our only store closed last year. The nearest store is 150 miles away; definitely not worth driving to for one candle. I've tried emailing, calling (never can get through!) and when I finally got a reply, they wanted pictures, which I supplied. Then they wanted an order number which I don't have because I purchased it at the now closed store. Now they want a receipt, which is too old to find if I even still have it. Why do they need all that? The pictures obviously show that it's a YANKEE CANDLE candle! It proves there isn't a wick in it to burn. Since when do they no longer stand behind their product? It's pretty cut and dried that it's defective. If they bothered to look me up they'd see that I buy ALOT of candles from them. Ha! That's not going to be the case anymore. There are plenty of candle out there just as nice and a heck of a lot cheaper. They'll be getting my business from now on. So, "buyer beware" is definitely the case with Yankee Candle. Be careful!

Yankee Candles are by far my favourite brand. They offer a huge variety of smells and none of them disappoint. It's been confirmed with them they don't use animal products which is a huge plus. Only thing to watch out for is picking the right sized jar because you need to let it burn until the entire upper layer has soften or else it creates a memory circle and next time it's lit, it will burn downwards of that circle and would hardly reach the outside. So bigger is not always better because the large ones take 5-6 hours at least and it's not always practical if it so happens that you need to run out and put it off before its done. So my suggestion would be to stock up on several different sizes and use them depending on how much time you have. Another thing to note is according to them, the wick should be 3mm or less but personally I have found it to burn much better if you let it be until the top end splits. Also some consider them to be overpriced but I believe you get what you pay for. Cheaper brands tend to burn much quicker and the scent is nowhere near as intense so overall ends up being a waste of money. Plus they offer great discounts and have monthly reductions on selected ranges so you can stock up easily when the time is right. (Would also suggest you splurge on a wick trimmer though nail clippers will do just fine)

I would never change this place for the world… I think I spent more on fragrances etc. etc. From this place than I do on rent a month. Keep up the good work!

I COLLECT VOLTIVE CANDLE HOLDERS AS A HOBBY. I PURCHASED A SHAMROCK CANDLE HOLDER THAT I THOUGHT WOULD BE A GOOD ADDITION TO MY COLLECTION. BOY, WAS I WRONG! THERE WAS A GREEN FILM COVERING THE CLEAR GLASS, PARTS OF THE FILM WAS ALREADY PEELING OFF AFTER OPENING THE ITEM. VERY CHEAP... ACTUALLY, THE CHEAPEST I SEEN IN A LONG TIME. DON'T BUY FROM THIS COMPANY!

I should probably not be writing this review right now because I am so so angry. I love YC and have been a very good customer for years. I shop about every 4 months and usually spend over $125.00! The stores I frequented near me have closed so I need to buy online... what a freakin nightmare! They constantly get my credit card mixed up and won't allow me to fix it, they get my address mixed up and continue to want to send it to my old address even though I have been at my new one for over 2 years! They won't allow me to change or fix anything. Today alone I put another order in and it would not use my right credit card. Called on the phone... forget it... the woman could not go in and find my order and wanted me to repeat 16 items and spell them also... after 5 I gave up and did a live chat. That was also a mistake... kept repeating myself over and over and was on the phone for an hour hoping to fix the problem then got disconnected. Don't forget the hour I spent with the woman on the phone. When I called back... got to text with someone else who was more than happy to help me. Unfortunately, I did not have the time to repeat everything and spend even more time on the phone. We will see if my order even comes to my home or goes to my old address that I have not lived at for over 2 years! YC... I am done with you. I have been a great customer and have spent hundreds of dollars but, no more... this will be my last order... shame on you!

Two years ago, I called customer support, who lied to me about my points and promised I'd hear back.
I never heard back.
I stopped shopping there, and all of the stores in the area shut down besides one.
Yesterday, I had a coupon, and certain candles were on clearance online. The large ones were $17.70. I was planning on spending $108-$120. I went to check out, and the four large ones changed to $20. A small one changed from $8.50 to $10.
I went back to the product page. Still $17.70. I tried 4 or 5 times. Last try was 4 am. (Insomnia)
The next morning, I contacted customer service via the web chat. "Krzysztof" asked for screenshots. First, they tried to tell me that it was a glitch and the price was $20. Then they changed their story and admitted that the price was yesterday's clearance price, and they RAISED the prices for their big Semiannual sale. So they lied. I told them again that I tried to buy while it was still on sale (oddly enough it was only on sale before their big sale), and the website had an error.
They insisted that the new price was a great price, and they couldn't help me.
As long as Yankee keeps treating their customers like trash, and outsourcing customer support, they'll keep losing customers and closing stores. Say what you will about Bath & Body, they would have resolved this issue with a $10 credit. Yankee lost $100+, and they also lost a customer that was willing to give them a second chance. I'll be spreading the word about this experience

CAN GET NO ONE TO RESPOND TO YOUR EMAILS AND WHEN YOU CALL YOUR ON HOLD FOR HOUR AND THEY HANG UP ON YOU, I PLACE AN ORDER ON SEPTEMBER 2 AND TWO WEEKS LATER THEY SAID IT WAS DELIVER WHEN IT WASNT SO NOW I AM A MONTH WITH NO HELP FROM YANKEE CANDLES AND I BUY THE CANDLES ALL THE TIME BUT I GO TO THE STORE I WILL NEVER ORDER THE CANDLES ON LINE EVER AGAIN THE WORST SERVICES EVERY PLEASE IF YOU BUY THE CANDLES GO TO THE STORE FOR THEM.

I went to the store to purchase a candle using a gift card, they supposedly couldn't get it to work so I paid out of pocket and they told me call customer service. I did call and was hung up on 2 minutes into my call so I called back. The person who answered told me to wait for the person who hung up on me to call me to call back, he couldn't help me. Well that never happened, so the same day I went to their website and submitted my issue online, it's now 5 days later without a response. So, I decided to try the chat which after 15 minutes of back and forth, they told me that there was a zero balance on my GC but since I literally purchased it as I stood in line to pay, it must have gone through. But they'll give me a new GC and they need the receipt. I told them that I put all of that info into my online complaint and they needed to find it as I couldn't find my receipt. I was then conveniently dropped from the chat. I will not ever shop there again or purchase their products. Bath and Body Works has candles that are just as good and better customer service. I suggest everyone do the same.