Carolina G.

I love their home stuff and have purchased a fair share but their advisors can be very off putting at times. If you were to call, you would have a much better experience because I have run into agents on chat who are so clueless, they don't even know how to use their own systems and yet are more than willing to argue with you, so you might want to skip that fruitless endeavour and send an email instead. However, when using the online form, you don't get a confirmation email so unless they reply you have no way of referencing it and are stuck waiting for what could be days and weeks only to be back to square one and have to do it all over again. So stick to phone, though if you are outside the US, chances are it will cost you greatly unless you have free minutes in your plan because conversations and phone orders always end up lasting longer than you anticipated.

Yankee Candles are by far my favourite brand. They offer a huge variety of smells and none of them disappoint. It's been confirmed with them they don't use animal products which is a huge plus. Only thing to watch out for is picking the right sized jar because you need to let it burn until the entire upper layer has soften or else it creates a memory circle and next time it's lit, it will burn downwards of that circle and would hardly reach the outside. So bigger is not always better because the large ones take 5-6 hours at least and it's not always practical if it so happens that you need to run out and put it off before its done. So my suggestion would be to stock up on several different sizes and use them depending on how much time you have. Another thing to note is according to them, the wick should be 3mm or less but personally I have found it to burn much better if you let it be until the top end splits. Also some consider them to be overpriced but I believe you get what you pay for. Cheaper brands tend to burn much quicker and the scent is nowhere near as intense so overall ends up being a waste of money. Plus they offer great discounts and have monthly reductions on selected ranges so you can stock up easily when the time is right. (Would also suggest you splurge on a wick trimmer though nail clippers will do just fine)

Was rather excited when they launched their Vegan Collection but their boots are not up to par. Though the material used is alright and also happens to be waterproof, the shoe laces are abysmal and unless you tie them all the way up, you have to stop literally every 100m to retie them. What's even worse is in between those 100m you will have to stop at least once to pick your socks up because regardless of how strong the elastics are, the back side of the shoe is designed in such a way that it pulls your socks down and they slip through. So all in all - a huge inconvenience. Certainly expect more for the price they charge.

I love their products but they have made it rather difficult for people to shop outside the US. The American site doesn't take international cards and if you want to shop in the UK, you ought to pay $30+ in delivery, plus taxes on top of the original price which is just a huge turnoff. Haven't had a similar experience with any other store and if their products weren't cruelty free which is a must for me, I would've ditched them entirely for other brands.

They are my go to place to buy shoes but you can't depend on their customer service. I have had to write a couple of complaints regarding my orders but they all fall on deaf ears. Still I think their designs are great, I think the workmanship is there too, they are not always polished but I have faith in time they'll improve and hopefully be able to address people's complaints because now they just pass them by and don't even answer. I will keep shopping as I am a huge fan but will have to keep my fingers crossed every time I get sent the right order and everything is ok with it.

I keep coming back and rewriting this review because my experience with them varies significantly between "awesome" and "pathetic". It worries me greatly the direction that they are going in, sacrificing quality of service in order to expand quantity of sales. Have decided to give them a break for a while after many negative experiences and will follow through later on this year to check on their progress and see whether they've managed to turn this around or have continued sinking. Other than that, their products are great, particularly the Exclusive Brands but sizing is a little bit off so anyone who is in between their categories might struggle a bit, so watch out. Everyone based abroad will have to set aside some cash for taxes and additional purchases once something doesn't fit right because returns are not really feasible.