Yankee Candle

This company doesn't care about Americans having jobs! There taking cust service jobs away from americans and giving to the Phillipines. If you want to support products made in the USA... DON'T buy Yankee Candle. You will have a very difficult time getting assistance with damaged products! I had an entire order RUINED by greasy oil from a refill that shattered. They only replaced my broken refill! After I spent hundreds of dollars in their product! DON'T WASTE YOUR MONEY! Find a company that CARES about Americans!

Yankee Candle basically stole my money! I placed an order to be shipped to Hawaii. They say on their web site they ship there. I had problems getting the order done on line so I called for assistance. Gave the person all the relevant info and she assured me my order would be shipped to Hawaii asap. Found out they shipped to an address where no one is living right now and then tried to lie their way out of sending the order to the correct place. Supervisor (Mark) was super lazy and lied over and over. TERRIBLE customer service and after HOURS on hold or listening to people lie to me, I have no candles and I am out the money. DON"T ORDER WITH THEM UNLESS YOU WANT A NIGHTMARE OF BAD SERVICE AND LIES.

Recently I placed an order for 8 large jar candles to be given as gifts. I normally place several orders each year purchasing dozens of candles each year. This time the shipment which was shipped out of GA was not shipped in a normal Yankee Candle box and was shipped in a plain cardboard box. When I opened the box I found each candle wrapped in only one thin layer of bubble wrap and stacked upon each other laying on their sides with no other protective packaging. 5 of the 8 candles had jars that were totally shattered and the other 3 appeared to have what might be hairline cracks. I contacted customer care sending pictures and it took forever for them to respond. After a couple exchanges they finally agreed to replace the 5 shattered candles, but 4 of the ones previously ordered were no longer in stock so they asked what candles I preferred and I gave them a list of 5 different candles. Nest thing I know I get an email stating my order had shipped but the shipment did not contain the ones I had listed.

I again contacted customer care asking for them to reship what I had requested and to issue a return for the coming shipment. They responded that I could drive to a Yankee Candles store and make the exchange request there. I responded that it was over a 2-1/2 hour round trip to the nearest Yankee Candle and certainly would not do so to fix a series of errors on their part. They have not bothered to respond.

I have ordered from Yankee Candle many times and always received products shipped properly and had decent customer service. I am not sure what has changed, but Yankee Candle Customer care just does not care about their customers. I am no longer a customer and will place no more orders. To top it all off I had to go out and purchase alternative gifts and now I am stuck with candles that I did not order.

Yankee Candle sent the wrong product. The agents agreed to a refund, but it never came despite repeated phone calls and emails.

Awful, awful company.
Abysmal customer service received from Yankee Candle.
I purchased a pack of the car vent sticks (Midsummer Nights) and fitted one into my car.
Within a day or so, the scent was non-existent (it was only a faint smell initially) so I contacted their customer service dept to complain.
I received an email from a Konrad who was less than helpful and asked me to produce receipts, photographs and other details to enable them to proceed with the complaint enquiry.
I sent them what they asked for, but apparently missed something off the photographs so he asked me to send additional information.
Now bearing in mind this was a £5.00 purchase (probably costing YC a quid at most), the level of things I was being asked to do as a disgruntled customer, was absolutely ridiculous. Any decent company would've apologised and sent a replacement or a voucher etc. Not Yankee Candle though!
I told Konrad to forget it and stick my complaint where the sun doesn't shine.
Dreadful, dreadful company that I will never use again.

Never seen such bad reviews For a company on all the big review sites!
Shame on you YC Directors for not doing something about it!

The scent hardly exists. I was really disappointed, given I thought they were suppose to be really sweet smelling. Apparently they've changed the formula or something like that

Some of the scents use ingredients known to cause respiratory irritation. Why is this used in a product that is made specifically for a diffuser?

I cannot overstate the excellent customer service that I have repeatedly experienced at the North Dartmouth Mall Yankee Candle Store! I have sought out the assistance of Sue and Jackie at store # 479, and I have never been disappointed. They are both personable, professional and highly trained in knowing the various products that their store has to offer. As a result of the outstanding customer service I have received, I have recommended them and this store to many of my friends, and they too were very impressed. For each holiday, I have spent well over $300. Per visit, and it is specifically because of their positive energy and caring service that I have continually shopped there. I fact, I was there just today and purchased many of my Christmas gifts from them. My only disappointment is that after I have written a review like this one on multiple occasions, they have yet to be acknowledged for their hard work and dedication! It is because of them and their outstanding service that keeps the customers coming back, and I believe that they are more than deserving of praise and acknowledgement from the administrative staff at the Yankee Candle Company. After writing this review and several others, I will be very disappointed if they are not recognized. It is not every day that sales representatives go the extra mile to please the customer as these two women have been doing time and time again. Kudos to both Jackie and Sue! I am very grateful for their continued help every time I shop there.

I ordered directly from the website one time because they were having a sale (I usually buy from Amazon) and I completely regret it.
The first order I made was cancelled within the hour for no reason. I contacted customer service and they took almost two days to respond and they basically ignore what I have told them about my order being cancelled and are asking me to take pictures of the product.? I said did you even read my email and repeat what I had already told them, they get back to me and say they sent the wrong email to me( so organized) and then they finally tell me it was an internal error. So I place the same order again. I have on going issue with FedEx (that I will be leaving a review about) where they keep leaving my packages in the wrong places and they keep coming up missing. So this happens when the two packages from Yankee candle arrive. It says they are delivered but they are not where they were pictured. I contact customer service and 4 days go by with no response, so I contact them again and ask them to file a claim with FedEx for my lost package (just like FedEx told me to tell them). They basically tell me to check the surroundings, as if I haven't already done that, how else would I know the packages are missing. They offer no apologies or solutions. So I responded telling them to stop giving me the run around and contact FedEx themselves. ALL THIS FOR SOME CANDLES? I am still waiting on a solution two weeks after I placed the first messed up order and I will never order directly from this company again. Great candles but horrible customer service!

Deliver fail 2 wks, tried to fault shipper, they don't have items. Refuse to cancel, still wasting my time with emails. Avoid online sale! Ridiculous CS.

In January, the petite WoodWick candle burned through its holder leaving a burn mark in my tub. I immediately contacted Yankee Candle. Let's just say it isn't going well. It's now April 6,2020 and still unresolved. Spoke to customer service... they were pretty useless. Requested supervisor. Was disconnected several times then put on hold for quite some time. Finally was told it's in proper dept as priority. (Sent estimate for repair) supervisor on 3 separate occasions was to get back to me. Never did. I called again last week & spoke to new supervisor. Same old story. I even wrote their corporate office about everything & nobody got in touch with me. Their defective candle could have burned my house down. The estimate was not a lot
Of money ($275) A business as large as YC should have handled this much better. I cannot tell you how irresponsible the company is. I'm still trying to get my tub fixed. They should be ashamed of themselves. They certainly do not put customers first or respect their customers. I have numerous emails to them & numerous phone calls made to them & they don't care. I will NEVER purchase anything by them again.