Bought and outfit got it tried it on it was too big. This was for a Halloween party got it too late to try to get another. Sent it back. They returned it to stated that it was stained. I explained it was never worn she said well our pictures don't lie. Never will do business with these people calling me a liar. Has no stains and the liner was missing from where it was still attached when I tried it on and when it was sent back.
I ordered 29 pieces on Black Friday, and after waiting a month I inquired and they said my order would be to me in a week. A week later they informed me it was cancelled and every item I'd ordered was back on the website for more than I'd paid for them originally. I decided recently to try again - I ordered a body suit in M, L, and XL, another body suit in one size, a teddy in M and a body stocking. Today I received three XL body suits (the one that was supposed to be multiple sizes) and a bodystocking. No teddy and no other body suit. Packing slip listed all the items that were supposed to be in the package (though didn't list the other sizes). Super disappointed in their inability to fulfill orders.
Item are of very good quality, they fit very good.
Customer service is excellent
Only issue is that you cannot choose the size of the bra, it's classic sizes and they are paired with the bottom
I ordered off of amazon, and wanted to cancel my order and buy more products on the yandy.com website. They were so helpful and prompt when e-mailing and on the live chat they have on their website. I am so pleased. Now, I just have to wait for my order to come in. Looking to order from here in the future.
I bought a costume for my girlfriend from this site. The costume was cheap, but what was worse, was the fact my credit card was stolen. Fortunately, I monitor my bank accounts and tuned off my credit card only after $1500 in goods were purchased. After weeks of wondering how my credit card was compromised, I got a letter from Yandy, stating their site was compromised, and all of my credit card information was stolen. Thanks, Yandy.
I was so disappointed when I got my lingerie, I was so excited to try it on and look in the mirror and when I did I have never been more let down. The fabric was cheap and scratchy, fit weird in so many places, and also it hardly looked like the picture. Jewels that were supposed to be on the underwear and bra were all missing, and the garter was a totally different color compared to the underwear that was supposed to go with it. Definitely would not recommend buying from here, wish I didn't, now I'm stuck with lingerie I hardly like because I don't have time to ship it back and order a new one before next Saturday.
I ordered a package containing items that in total cost 58,78 USD including shipping, I was given a tracking number and link, but when clicking the link it sent me to an error message. It was supposed to be delivered between the 18th and 28th of August, but no package was delivered.
I live in Denmark, a european country, which might explain it a little, but this wait has been ridiculous and I cannot wait to september.
Never shopping here again, would not recommend anyone who lives in a European country to order from here, as the shipping is bad and you might never even receive your package.
Hi Kathja
I am sorry to hear your package has not delivered - I know there has been delays with international shipments. Have you notified customer care of the status of your package?
Or you can supply me with your order # so I can look into this for you.
Regards
Kiki
I paid extra to have my package delivered by Wednesday and come Wednesday it said it was delivered but it wasn't. UPS isn't doing anything and yandy says they can't do anything. Worst first time experience ever and will never shop here again and I will warn anyone who shops here
Hey Lauren -I am sorry your delivered package is missing. I am surprise your were told there is nothing we can do - we always try something but most importantly we can get a claim started. Please message your order # so I can look into this. Thank you
I ordered a Halloween costume on 10/17 paid for 2 day shipping & have yet to receive my package or a shipping confirmation. I emailed & have not received a response. I will NEVERRR do business with this company again & will surely tell friends & family not to waste their money as well!
Hey Melonie - I am sorry for the delay. I see we replied to your email. I will reach out again. I am sorry for the delay.
Kiki
I LOVE the selection this site has. I had no problems with shipping (I paid for expedited) and my costume fit perfectly. I highly recommend this site. My only complaint is that I was offered a free item with my purchase and it was never sent. This is a small complaint because it was free after all, but it was disappointing.
I received my order today and I am very happy with my merchandise. The shipping was fast! I placed my order on the first and received it today, on the fourth. The merchandise is exactly as it was shown on the website and I get 10% off on my next order! I love it! I will definitely order from yandy.com in the future.
Purchased the "Exclusive Miss Jessica Gown" when I received the sizing was off and the slit looked horrible way to wide I got size M/L my measurements are bust 36d-24-38 should have fit right according to their sizing chart. Called their customer service which took 10min probably other dissatisfied customers and complaint the costume was falsely advertised on the website and that i wanted my money back, spoke to a rude person that said the person on the website is a model that's 5/8... Blah blah, I then spoke to Shannon "manager" that said well there's pinning and photo shop that happen while on photo shoot to make it look like that, you should have looked at the video. Well never again will I buy from this website! Awful merchandise and awful customer service, stay away!
I saw this website through Facebook advertisement. I was a bit skeptical. But everything was wonderful! It's affordable, fast delivering, adorable clothes, and customer service was great! I love yandy and would recommend it to anyone. Their dresses do fit somewhat tight. I usually wear mediums-larges depending on the clothing. I ordered x-large and when I received the dresses they looked a little big, but fit me great. Like I said before, i love yandy would recommend it to anyone and will definitely continue to shop here! I love it.
I ordered 6 lingeries and they are all perfect! So sexy and at great prices. :) It also came so fast. I was not expecting it at 9 days after it was shipped since it said 10 to 16 days. I'm really happy. Will order again.
I ordered a halloween costume for my husband and I. For myself, I ordered the Deluxe Vampire Costume, and ordered it in a large as I have a large bust (36DDD), and an hour glass shape (I am a size 8). I tried my costume on for the first time about three days prior to Halloween to make sure everything fit properly. The zipper broke the first time. It was a very cheap, thin zipper, forcing me to scramble to find a tailor that could fix my costume in time. Long story short, I paid $130 dollars for a costume that I expected to be the best quality, and had to pay another $25 to have the broken zipper replaced with a much more stable and thicker zipper. I will never buy from this company again.
I love this site! They are so kind and helped me so much with my order. Intenational shipment arrived quickly and all was great! Definitely I will buy again in this site and recommend it to my friends! Thank you Yandy! You are fantastic!
Hello everyone, so after I read all the reviews I decided to go ahead and order my Halloween costume. Now I live in Vancouver BC and I ordered the costume in November so that if something was wrong with it I could return it or exchange it. When my costume arrived it was missing the stockings and it fit too big. It also has a black mark on the white part from the black running from the fabric. I called and talked to customer service and they said that because it was international I wouldnt get a return label. Shipping would have cost almost as much as the costume so it wouldnt have been worth the return. Highly disappointed I really had high hopes for this site and I have just given about 77$ Canadian away for nothing than had to pay also the customs fees. It would be nice if they followed up or came up with a solution or did something but they havent done anything except take my money without a solution. Hope this doesnt happen to anyone else.
Meghan I am very concerned to hear how your defective item was addressed. That is not our procedure. I am unable to locate you order with the information you provided. If you could please send a private message with your full name, email address and order number I want to review your situation. Thank you for brining this to my attention. Regards Kiki
On September 2nd I ordered a Playboy romper, my money was taking out but have not received my romper. I've called the number that is listed with no luck. I've emailed several times with hoping that I will get responses. Only 2 emails sent to me. I will never use this site again for anything. I requested a refund and was told I couldn't? I have never heard these excuses in my life. I see the reviews aren't good at all. CEO needs to clean his site and employees out. 2 brothers owns it
First time ordering i was a little scared it was gonna be delayed due to covid but it came right on time! Everything fits perfectly, my boyfriend loves it! Thank you so much yandy i will be ordering from you again!
Maranie Be Safe Be Well we look forward to your next order. Kiki
I was a first time buyer, and I'm happy with my purchase I was pleased that it came in the mail before expected and it was packaged in a discreet bag. Everything I bought was their and I even got the free gift I definitely will be doing business with you guys again!
Answer: Hi Brandi Yandy sells all the major brands of costumes plus our exclusives. The quality of the product is reflected in the price - less expensive the item - less qualify. To best assist you I suggest you provide the SKU # of the item you interested in. Also the brand is listed - you may want to research the brand rather than just Yandy. Sizing would be the most important factor. I would use our sizing guide http://www.yandy.com/sizing-guide. I cannot reply to Lynn, Ahmed, Jennifer or Brandi's experience because I do not know what they purchase. Unfortunately there is a risk of shopping online - unlike a store you cannot try it on. You cannot feel the quality or see exactly how it looks. Every customer's perspective is different. Some customer's find a $36 costume be exactly what they expected. Other feel it should be of much better quality. I would suggest contacting our Live Chat customer service representatives to discuss what you are looking at.
Answer: Mine came in an gray envelope and it was discrete
Answer: It is US dollar. If you checkout with PayPal it will convert for you. Kiki
Answer: We offer a wide variety of fishnet stocking. Most fishnet stockings are durable by design. Please keep in mind as with anything the quality is reflected in the price of the item. Please call our customer service line for assistance - 800-883-0860
Answer: Hi Wanda we are still process but scheduled for delivery on the 10/29
Answer: As long as the item does not say final sale and tags are still attached, it's returnable.
Answer: Gary No authorization is needed to shop with us. Please call customer care 800-883-0860 for assistance. Kiki
Answer: Oh no, you need to make a return. All costume and costume accessory purchases made between October 1 November 1 can be returned for store credit only. All costumes and costume accessories must be returned within 30 days of purchase date. All standard policy exclusions are applied. You will receive your store credit when your return package is scanned at the post office. The store credit arrives via email for immediate use. Sooner your get the package back to Yandy sooner you will receive your store credit. Policy supplied at checkout Return Policy https://www.yandy.com/help?page=faq Please make sure you add all the items from your order including shoes you want to return to your return authorization all at once because you are only issued one return authorization per order. *Yandy accepts returns for refund or store credit. We do not accept exchanges. 1. Please try to reuse the original Yandy shipping package. 2. Include a printed copy of this return authorization inside your return package. 3. US Post Office return label included with your RA is optional. A. Return for Refund = $4.95 deduction will be taken from your refund if you use the USPS return label included on Your Return Authorization B. Return for store credit = Free return labels If you are returning for store credit, Yandy will not deduct $4.95 for the use of the shipping label. C. Returning outside the US: Yandy does not supply return labels for orders outside the US. Complete the online Return Authorization process online. The customer is responsible for shipping back to Yandy. We strongly recommend adding delivery and/or signature confirmation. D. If you are using your own shipping method at your expense, please address the return package as: Yandy.com Attn: Returns 21615 N 7th Ave Phoenix AZ, 85027 4. SHOES: Please do not apply tape or labels to the shoe boxes, wrap in shipping paper or place the box in a shipping bag. A $10 fee will be applied if the shoe box is damaged or missing. 5. Click here to get RA Returns will be processed within 3-14 business days upon receipt at Yandy HQ. If you do not have immediate access to a printer a copy of the RA and USPS Label is emailed to and can be printed later. All returned merchandise is required to have a return authorization or Yandy will not accept the return. Own Your Sexy,
Yandy has a rating of 3.1 stars from 391 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yandy most frequently mention good quality, next day and free pair. Yandy ranks 9th among Lingerie sites.
Melissa - I apologize for any inconvenience. Please provide your order # so I can look into this.